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description: Review of Eloquant Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Eloquant | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Eloquant

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> Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voice of Customer Solution. It helps organizations manage customer journeys and offers deployment support. 

Key differentiators are: 
- an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator, and a tailor-made approach at each stage of the project)
- Security \& Data Privacy with European private cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701
- CSR-engaged: Eloquant has a CSR approach in development.

Eloquant offers different modules to provide the right and innovative tools to serve the Customer Experience : 
Voice telephony (PABX \& VoIP)
Digital channels (Email, Livechat, Messaging, Social media)
Video, Chatbot, VoiceBot
Customer and Empoyee satisfaction survey
Semantic AI
Quality Management
Recording
Open solution - API-based
CRM and UCaaS connectors
> 
> Verdict: Rated **4.3/5** by 19 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 19 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: ELOQUANT

## Commercial Context

- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Blended Call Centre
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Call Centre Management
- Call Disposition
- Call List Management

## Integrations (54 total)

- \*\*\*SugarCRM
- ACCEO Logivision
- Alcméon
- Apizee
- Dial Once
- Dialogflow
- Dynamics 365
- Dynamics 365 Customer Insights
- Dynamics 365 Sales
- EasyWare HRM
- Eptica Email Management
- Eptica SelfService
- Freshcaller
- Freshdesk
- Freshsuccess

... and 39 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.softwareadvice.co.uk/directory/4627/customer-satisfaction/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)

## Alternatives

1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)

## Reviews

### "Good for customer management" — 4.0/5

> **Verified Reviewer** | *16 April 2023* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload
> 
> **Cons**: Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions

-----

### "Solution de qualité" — 5.0/5

> **Damien** | *18 September 2025* | Higher Education | Recommendation rating: 9.0/10
> 
> **Pros**: L'historisation des interactions
L'accompagnement
L'UX du Centre de Contact (agent, superviseur et admin)
> 
> **Cons**: L'impossibilité d'intégrer un mail d'une nouvelle adresse d'un contact existant dans l'historisation.
La non interopérabilité entre feedback et le Centre de Contact.
> 
> Eloquant couvre nos besoins avec une expérience plutôt agréable et saluée par les équipes. Nous ne regrettons pas notre choix.

-----

### "Eloquant Helps Understand Customers" — 5.0/5

> **Verified Reviewer** | *21 June 2023* | Marketing & Advertising | Recommendation rating: 6.0/10
> 
> **Pros**: What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases.
> 
> **Cons**: The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want.
> 
> Positive experience. Still learning.

-----

### "Super solution de suivi de la voix du client" — 5.0/5

> **valerie** | *19 April 2024* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Facilité de paramétrage
Suivi en temps réel
Portail de restitution
> 
> **Cons**: Absence de contact lors des demandes de support
Module verbatim

-----

### "Facilité d'administration" — 4.0/5

> **Astrid** | *23 November 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: L'outil nous permet de dirigé les appels vers les personnes travaillant sur son projet et couvrant sa langue de façon worlwide. Il est très facile à administrer au quotidien lorsque nous avons de nouveauw agents ou projets.
> 
> **Cons**: L'ergonomie de la partie EMAIL est encore à améliorer
> 
> Nous sommes très satisfait de la solution Eloquant qui couvre nos besoins

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/417304/eloquant)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-satisfaction/eloquant-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/417304/eloquant> |
| en-GB | <https://www.softwareadvice.co.uk/software/417304/eloquant> |
| en-IE | <https://www.softwareadvice.ie/software/417304/eloquant> |
| en-NZ | <https://www.softwareadvice.co.nz/software/417304/eloquant> |

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