--- description: Review of Engageware Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Engageware | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/508/customer-engagement/software) > [Engageware](/software/417127/timetrade) # Engageware Canonical: https://www.softwareadvice.co.uk/software/417127/timetrade Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/417127/timetrade?page=2) > Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. > > Verdict: Rated **4.2/5** by 70 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 70 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Engageware - **Location**: Tewksbury, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$78.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Visit the Engageware website for features and pricing information. Engageware Scheduler offers deployments that scale to meet your needs - Enterprise, Salesforce, and Small \& Medium Business. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Automated Scheduling - Availability Management - Booking Management - Calendar Management - Calendar Sync - Class Scheduling - Client Database - Confirmations/Reminders - Customisable Branding - Email Management - Employee Scheduling - Event Scheduling - Facility Scheduling - Generative AI ## Integrations (3 total) - Google Calendar - Microsoft Outlook - Salesforce Sales Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Knowledge Management Software](https://www.softwareadvice.co.uk/directory/1884/knowledge-management/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) - [Appointment Scheduling Software](https://www.softwareadvice.co.uk/directory/4731/appointment-scheduling/software) ## Alternatives 1. [Calendly](https://www.softwareadvice.co.uk/software/73632/calendly) — 4.7/5 (4084 reviews) 2. [Google Calendar](https://www.softwareadvice.co.uk/software/171751/google-calendar) — 4.8/5 (4021 reviews) 3. [Goldie](https://www.softwareadvice.co.uk/software/404201/goldie) — 4.8/5 (1129 reviews) 4. [Doctoralia for Specialists](https://www.softwareadvice.co.uk/software/356406/doctoralia-pro) — 4.7/5 (409 reviews) 5. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) ## Reviews ### "One trick pony that doesn't do the trick that well" — 3.0/5 > **Cory** | *27 August 2019* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar. > > **Cons**: The calendar feature that customers use to book time looks very old fashioned and isn't the most intuitive. I feel like sometimes it actually turns people away from booking time. Also, it's not the easiest to set up. > > TimeTrade works for what we use it for but doesn't do anything more than allows people to book time on the calendar. There are so many more tools out there that do this and more. I wouldn't recommend TimeTrade and if I had a say in the matter, I would search around for other tools. ----- ### "For a recruiting firm it's a godsend for scheduling candidate interviews" — 5.0/5 > **Jim** | *14 April 2018* > > **Pros**: Synchronizes with iCal and outlook calendar. Makes it easy to provide job candidate access to my calendar for 30 minute time slot to schedule phone interviews. Also use it with clients to schedule intro meetings, recruiting intake calls, and really for any business meeting setup. > > **Cons**: A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar. ----- ### "Knowledge on Hand" — 3.0/5 > **Marco** | *8 August 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Engageware is a great knowledge base system which can be used to service internal and external Members. > > **Cons**: Sales team can be too pushy/demanding. System need better reminder settings and a new interface for our internal Members. ----- ### "A great scheduling option" — 4.0/5 > **Shelle** | *7 June 2017* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price. > > **Cons**: There is no way for clients to set a meeting on the quarter or half hour unless you have specifically set all of your appointments that day to begin on the quarter or half hour. > > Multiple scheduling options, ease of use for clients, good tools to create buttons, send email invites, etc. ----- ### "First and Only Online Scheduler for 8 years" — 4.0/5 > **Brad** | *28 April 2015* > > Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/417127/timetrade?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/417127/timetrade) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data