TriNet

Pros

it was an easy platform to manage my HR info

Cons

making changes would sometimes involve reaching out to internal HR team

Pros

Trinet is consistent, easy to navigate, and helps immensely with HR management in house.

Cons

Some features like time tracking are not ideal, forcing us to adapt a secondary tool to cover the needs. But overall, still cost effective compared to other tools.

Pros

Service and better solutions via quality wise.

Cons

Time consuming, it takes lot of time for solutions.

Pros

nothing. customer service was aweful. nothing positive to say unfortunately

Cons

Customer service, reporting, system was not user friendly. Taxes were not being filed and paid on time or at all

Pros

Product is a commodity so I don’t think they do anything better than anyone else.

Cons

Hidden charges. Exorbitant annual increases.

Pros

TriNet should be a good platform for streamlining payroll and healthcare. Unfortunately their service fails them continuously.

Cons

Bureaucracy and bullying.
Complete failure to deliver R&D tax credits over a FOUR YEAR period.
If you are a small business do not allow TriNet to claim your R&D tax credits as we have been trying to recover our from them for over 3 years.
TriNet give no assistance or service in filing for these refunds and then blame you, the small business customer for missing details. They then withhold you refunds until ALL of their customers returns are approved by the IRS so you are actually penalised for being a TriNet subscriber.
TriNet explain aware their service failures as policy and consistently fail in onboarding and support. They are actually very damaging to small businesses as they will terminate your contract for minor infractions with no notice and no ability to remedy.
When they terminate your contract they withhold your employees payroll despite the fact that they have no credit risk.

Pros

The sheer variety of options and capabilities is excellent. Very good insurance options offered throughout the country.

Cons

Trinet tends to offer large company benefits, which is great, however, some of the competing providers are offering more tailored benefits typically seen in startup companies. It's only a minor issue.

Alternatives Considered

Reasons for Choosing TriNet

Switched From

Reasons for Switching to TriNet

Pros

TriNet helps us manage payroll, talent acquisition and retention, support for our employees, access to "big company" benefits and helps our management team with proactive risk mitigation and data compliance.

Cons

TriNet is expensive and the support we received for our company 401(k) plan was not good.

Alternatives Considered

Reasons for Choosing TriNet

Switched From

Reasons for Switching to TriNet

Pros

We've been a TriNet customer for 4 months so far, and I wouldn't recommend them to my friends or enemies. While our customer service rep has been very helpful, I have yet to successfully onboard a new employee (0 out of 5 so far) without a problem that requires reaching out to customer support.

Problems that I've reported when we first joined and have followed up on regularly have never been addressed. The single worst part of TriNet is its website, and it is also what you, as a customer, will interact with most frequently. It will throw errors, lose your entered information, refuse to load, and make your life miserable. Even something as simple as entering a new employee will take hours and require back and forth with customer support to figure out why the SSN you entered was replaced by a system-generated dummy one and is preventing your new employee from logging in.

Cons

I have been found the Trinet customer service are very good and responsible

Pros

Over five years ago, Trinet used to save me money on health insurance and time on payroll. Now it provides lousy service at insanely high prices.

Cons

Trinet is a scam. They have very non-transparent pricing. With all of their reports, it is next to impossible to understand what you are paying. It turns out they are ripping off their customers. My monthly service fee has more than doubled in 3 years from $500 per month to $1100 per month. My worker's compensation has increased to $1400 per month per employee when the maximum payout is $1099 per week--most companies have a maximum salary when calculating workers compensation. My medical premiums have increased from $48,000 per year per employee to $150,000 per year per employee which I believe is a direct violation of the affordable care act. Trinet has many reports and emails and alerts but you can't find these hidden prices any where. Avoid them at all costs because on top of these scam prices, their service is horrible.

Pros

I enjoy the user friendly interface, resulting in positive experiences.

Cons

I have no cons about TriNet. It has been a positive experience for employees.

Pros

More of a white glove level of service targeted to smaller and medium sized organizations that do not dedicated internal HR resources

Cons

We had an issue relating to benefits management that led us to terminate our relationship with Trinet

Pros

TriNet is easy to use and provides all you need from a payroll, benefit and HR perspective.

Cons

The overall cost is high and the health insurance benefits are low to average quality, with fairly high deductibles and poor coverage.

Pros

I like their support the most. They are actually very helpful all the time (even though the chat box will kick you out if you don't respond in 30 seconds) and the platform is easy enough to navigate. We've received help with any issue that came up pretty promptly.

Cons

There have been a number of issues we've experienced with Trinet, mostly around employees going on leaves of absence. It's pretty hit or miss.

Pros

TriNet is incredibly helpful for viewing and downloading my bi-weekly paychecks, accessing my retirement plan portal, submitting expense reports, viewing my health benefits, and tracking time off all in one place. I especially appreciate the "Estimate Balance" feature on the Time Off page, which allows you to view the exact date at which you will hit your earned PTO cap. This has enabled me to always make sure I take off time before I hit my cap, and avoid losing out on well-earned PTO.

The TriNet mobile app also gives you access to most, if not all, of the same features that the web browser version offers, so you can check any work-related details you might need to on the go.

Cons

There is honestly nothing I dislike about TriNet. Our company had no cohesive, one stop shop for all of the services TriNet provides until we switched to TriNet, so it solved all of our problems with one software.

Pros

I have found nothing that I like about TriNet.

Cons

When I was "sold" on using TriNet I wasn't told that their technology was some of the worst I had seen. They did upgrade some of the web software but there are still places where you click and find yourself in the old horrible software that is klunky and difficult to use.

Pros

Insurance pricing is good. That is all I can say good.

Cons

Insurance plans are not good, time tracking is separate from system and does not integrate well. PTO tracking is very confusing. Customer service is awful. I have spent 1.5 weeks trying to get our PTO corrected, they do not know the laws in your state, you pay 116$ per person per month, and you have to keep them in check because they do not make sure you are compliant. Payroll is harder than it needs to be. There was a glitch in there system and one of my employee's got paid $0 for 80 hours. Not acceptable. I let them know of the issue, and was promised they could correct and get employee paid on time, That did not happen and I had to talk to 7 different people to get it corrected. So many issues!

Pros

The people who work at this company are nice, but the systems they make you use are terrible. They changed the format, sent out two new beta versions, made us the guinea pigs. The programmers create reports that are useless, was told initially they could job cost, they cannot. They lied.

Cons

Everything, not user friendly, terrible reports, very time consuming to enter payroll as you have to use the mouse and keypad. TSheets had to create a custom report for TriNet (their programmers did not know how) to upload hours from TSheets to TriNet, TSheets had to do this FOR TriNet....

Pros

I like the interface for the product; from an administrator's perspective it's fairly easy to use with no training. The payroll invoice and payroll register are very clear and easy to use. I love that once you enter an employee's basic information, the employee logs into the portal and registers for benefits, etc.; so the administrator's work is lightened extensively. The product is really good for small startups who otherwise would not have a lot of resources for HR, Onboarding, Payroll, nor access to large-group benefits plans at large-group rates.

Cons

I think the reporting functionality lacks a lot of basic reports. I do not like how the I-9 process works. I like that there is online chat for support; however, it's not always effective at solving my problem or answering my question, and the support representatives frequently seem irritated to answer questions, etc.

Pros

I like the concept of a PEO, especially for our company that has employees in several states.

Cons

The support team is less than helpful. Questions receive links to knowledge base instead of having a personal relationship with anyone at TriNet.

Upon a termination of an employee we were given bad instructions which cost us $1400 in exit costs.

The fees to process are expensive compared to Gusto or other similar providers.

The technology platform to understand the different health options is not great. Not intuitive and no one available to help you decipher any of the information.

Save yourself a headache and a pile of cash by using a different PEO.

Pros

The best part about Tri Net is customer support. They have the best customer service representatives that are not only knowledgeable but super friendly. The solution itself is easy to use, but the app interface can be better. The app interface needs some work, they don't even come close to ADP, but still, get the job done.

Cons

I don't like their app or online interface. It is not user-friendly and you have to really look at where you are clicking or you have to start all over again from the main hub.

Pros

Its UI is intuitive. All the tabs related to payment, benefits, etc are organized well.

Cons

Not much to dislike. It has all the features required for an average employee. It's not essential software for an average employee to perform his/her job duties but it's necessary for HR-related tasks and the HR teams love it.

Pros

Tri-net makes it easy to get any information related to my benefits with my employer at anytime. They even have a mobile app so I can get info. on the go.

Cons

There are no drawback that I encountered in my 7 years using this software. Any time I had an issue, Tri-Net came out with a fix.

Pros

The fact that they would handle payroll tax filings and the ability to help offer diverse benefits

Cons

Their team does not back up what their sales people pitch at all what so ever!

Alternatives Considered

Reasons for Choosing TriNet

Switched From

Reasons for Switching to TriNet

Pros

I signed on with a new company and they were proud to say they used Trinet. I didn't think much of it, but once I started using it, not only was it super user friendly, but the real people behind chat are EXTREMELY competent and easy to work with. I have used the chat function many times to address issues and always had them resolved on the first try.

Cons

No real cons. Everything is easy to use and very simple. I don't like that I couldn't find some of the benefits information easily - like pricing when you go to sign up is not published anywhere until you go through the sign up process.