Paycor

Pros

It's compacted so much into one system. Not login in several apps to get everything done. Time saver for sure!

Cons

I am yet to discover a dislike with Paycor..

Pros

Live chat support!! You don't have to call anyone!

I also like the ease of use for both the employee and employer. System is very user friendly and it is easy to find things. Reporting is a very simple function with many pre-loaded reports

Cons

I wish that you were able to upload more documents to the 'Engage' section for employees to access. A dedicated rep on your account would also be helpful, as a just in case it is needed.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

They are constantly growing and innovating.

Cons

Because of their constant growth and innovation, they can't keep up with good customer service and run into lots of system issues that effect regular daily work sometimes causing significant delays, or keeping us from being able to complete work at all, or even causing more work by trying to fix things.

Pros

It takes care of a lot of aspects of payroll automatically. It will even integrate month-to-month workman's comp insurance and 401k through Human Interest.

Cons

The initial setup took forever. Apparently, they had too many companies sign up at the same time and not enough people to do it. They had me submit a bunch of forms and reports, and then couldn't find the information and I had to get them updated reports. It took about 5 months to get everything straightened onut.

Pros

I really like the dashboard on Paycor. There are so many features that Paycor manages and having them all located on one page is helpful. I love the time off tools and the org chart display - so helpful.

Cons

One thing that's hard on Paycor is checking in on the scheduling of JUST my team. I can easily check my whole organization or my own schedule.

Pros

It is a very comprehensive product for the price point.

Cons

Access permissions and custom security roles (outside of default Paycor roles) are overly complex and comprehensive training is not available on this area.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

The ease and functionality and the integration abilities.

Cons

I haven't found a lot. Every business has different demands and challenges but I like that Paycor works to change and upgrade products to meet those demands.

Alternatives Considered

Reasons for Switching to Paycor

Pros

I like being able to clock in on my phone. I also like that I can access all of my personal company documents directly within the app or website as well. I don't have to wait to receive my W2 in the mail, I can just access it via the app.

Cons

I wish the team schedule builder was easy to use. I can't even access it most days. It takes awhile to load and even then, I often can't do so without going to each team members profile and scheduling their shifts individually. I also do not like that I must change my password so often.

Alternatives Considered

Reasons for Switching to Paycor

Pros

Very intuitive platform for the user and simple functionality. Great support team!

Cons

Integrations were problematic on the 7Geese side. Renewal costs.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

Ease of use, assistance they provide if questions come up

Cons

Problems logging on with phones, it has stopped working for our employees

Pros

It's extremely used friendly and I love the UI! It's an extremely versatile program that we use for payroll, employee benefits, tracking of both personal and employees performance, tax prep and so much more!

Cons

My one and only complaint was that it was initially particularly easy to navigate the benefits portions and features on Paycor. But once that was discerned, it was easy to do in subsequent years.

Pros

The thing I like most about Paycor is that it seems they do care about customer feedback. They try to address many of the issues their users face and provide them with regular updates on what is being improved in the system.

Cons

The customer service is not very good. Many of the representatives I've spoken with don't seem to understand the system and lack communication skills. On many of my calls to Paycor, I wind up waiting on hold for an extended period of time just for the call to be disconnected.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

All in 1 and easy to use. Our rep, [sensitive content hidden], is constantly in contact. That's what sells- we have amazing service with the reach out and know who to contact for large items.

Cons

Just the W-2 process at year-end. It's a very intense time at year-end to balance everything and having W-2s be printed immediately after the last payroll still in 2023 is not like our previous vendors. Companies do adjustments at year-end when they review the W-2s and with Paylocity they gave us X amount of days after the last payroll to click and button and confirm that we reviewed and accept the W-2s. Paycor didnt ask and just printed. Created more panic/stress for us at year-end.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

The support team was great when you need help

Cons

The fact I had to reach out to support so frequently made it frustrating

Pros

This product is quite extensive and offers so much for the small business or nonprofit.

Cons

The way they have certain tasks set up is not user friendly but their customer service is quick to respond and very helpful.

Alternatives Considered

Reasons for Switching to Paycor

Pros

Paycor is our one stop for all of our HR needs.

Cons

Currently I am not pleased with Time Off Accruals. We have had so many issues with getting this set up & this has been goin on since implementation.

Pros

Paycor is a great company that cares about its customers and their businesses. They support our company by buying our products for their events and their product works great to support our business needs

Cons

Some aspects are DIY that would be nice to have a little more hands on help with - setting up new states, setting up a new employees taxes, etc.

Alternatives Considered

Reasons for Choosing Paycor

Switched From

Reasons for Switching to Paycor

Pros

We were able to use the various functions of Paycor to thoroughly manage our staff.

Cons

There seemed to be quite a few frequent glitches with the software. The customer service was also far from top notch. Often speaking to individuals who would attempt to talk me through a fix from somewhere out of the country.

Pros

Paycor is easy to use and it has a system that is easy to use. With the system paying employees is easy and this saves time.

Cons

I have nothing that I have seen to be a miss with this platform.

Pros

I like the new product development and constant evolution of the products

Cons

I do not like the level of support we receive for the amount of money we pay every month. The follow up is lacking and it seems to a random hit or miss when reaching someone in customer care.

Pros

I enjoyed how paycor worked, looked and ran last year. Once the updates started it changed the entire feel of paycor and it is not as user friendly as it was prior.

Cons

The new look with the changes such as time cards hate it. Tiemcards should be easily accessible in each e ployees profile and with the change its not.
The errors that should have been an automatic fix not a manual one.

Pros

Ease of use. System is set up so that it's easy to find things even if you aren't familiar with it.

Cons

Customer service is lacking. It takes forever to get a response.

Pros

I like the features in and around the settings management. I like the historical data for the purpose of analytics and for the purpose of getting a quick snapshot of a specific employee's journey through the organization - ie hire date, rate changes, manager changes, status changes, etc

Cons

its ever-changing offerings and features (or the names for them - COR and Paths and Gravity and Perform and CareerCast and SmartSourcing, etc) and how we arent able to access all the features that we are paying for - we have to call them and ask for access to them one by one. Also the onboarding feature is rough

Pros

Paycor simplified our entire payroll process. It allows employees to have up to the minute information on their time, pay, etc. It's a very user friendly platform while still providing all the necessary pieces.

Cons

The reporting tools could be upgraded a bit to be more intuitive but we are able to pull out all the info we need so that's not a big issue at all.

Pros

ease in processing payroll. inputting new hires is easy.

Cons

sometimes the pages will not load and I have to continually refresh