---
description: Review of OpenText ZENworks Service Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText ZENworks Service Desk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [OpenText ZENworks Service Desk](/software/414062/zenworks-service-desk)

# OpenText ZENworks Service Desk

Canonical: https://www.softwareadvice.co.uk/software/414062/zenworks-service-desk

> ZENworks Service Desk is a cloud-based incident management and service desk solution that is customizable and can be tailored to meet the specific needs of any organization. It lets users handle service requests, corporate assets, manage incidents, and more. The platform integrates with other IT systems, such as ZENworks Configuration Management and Active Directory, providing a complete IT service management solution. 

Overall, ZENworks Service Desk is a powerful tool for IT service management that helps organizations to deliver high-quality services to their users while reducing costs and improving efficiency.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: OpenText
- **Founded**: 2004

## Commercial Context

- **Pricing Details**: Please contact vendor for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Analytics
- Change Management
- Configuration Management
- Customer Support
- Incident Management
- Incident Reporting
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)

## Related Categories

- [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software)
- [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [ilert](https://www.softwareadvice.co.uk/software/214489/ilert) — 4.7/5 (64 reviews)
3. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [Datadog](https://www.softwareadvice.co.uk/software/101405/datadog) — 4.6/5 (357 reviews)
5. [ManageEngine ServiceDesk Plus](https://www.softwareadvice.co.uk/software/360387/manageengine-servicedesk-plus) — 4.4/5 (227 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/414062/zenworks-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/incident-management/zenworks-service-desk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/414062/zenworks-service-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/414062/zenworks-service-desk> |
| en-IE | <https://www.softwareadvice.ie/software/414062/zenworks-service-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/414062/zenworks-service-desk> |

-----

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