--- description: Review of HelpSpace Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpSpace | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [HelpSpace](/software/408819/helpspace) # HelpSpace Canonical: https://www.softwareadvice.co.uk/software/408819/helpspace Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/408819/helpspace?page=2) > HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of HelpSpace include: TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members. TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses. DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access. WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here. INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes. Improve your customer support with HelpSpace. Nothing is more important than satisfied customers. > > Verdict: Rated **4.8/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSpace - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: Free 15-day trial for all subscription. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Automated Routing - Autoresponders - Backlog Management - Bug Tracking - Bug/Issue Capture - Catalog Management - Change Management - Change Tracking - Checklists - Collaboration Tools - Commenting/Notes - Content Creation - Content Management ## Integrations (4 total) - Shopify - Slack - Webhook Relay - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Task Management Software](https://www.softwareadvice.co.uk/directory/1412/task-management/software) - [Agile Project Management Software](https://www.softwareadvice.co.uk/directory/3139/agile/software) - [IT Service Software](https://www.softwareadvice.co.uk/directory/4207/it-service/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Alternatives 1. 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Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software. > > **Cons**: I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user. > > I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better. ----- ### "An amazing helpdesk that is beautifully designed\!" — 5.0/5 > **Ashley** | *1 November 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan. > > **Cons**: None - I've looked and cannot find any cons to this amazing software. > > While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out\! ----- ### "A well thought out purpose-built product" — 4.0/5 > **Gaurabh** | *3 March 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature. > > **Cons**: At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile) > > I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple. ----- ### "Amazing Simplicity and Functionality" — 5.0/5 > **Diogo** | *13 January 2021* | Internet | Recommendation rating: 10.0/10 > > **Pros**: This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases\! Awesome, the support is excellent\!\! > > **Cons**: More integrations like whatsapp would be great and I know they have some under they roadmap > > Great experience, I had a few setup issues initially and the \[SENSITIVE CONTENT HIDDEN\] himself solve me the problem in less then 30 minutes. ----- ### "In a world of support desk tools that are complicated, HelpSpace just works great\!" — 5.0/5 > **David** | *12 May 2023* | Media Production | Recommendation rating: 10.0/10 > > **Pros**: I'm big on custom branded experiences and this means our service desk is part of our brand domains. Quick and simple setup and the emails and notifications all make us look sharp. I've used a dozen other tools that never just worked including open source tools that might work for a while but always break. Year after year, this desk pings us for any support request for the product line we tied this into. > > **Cons**: Quickly lookup past history of tickets. They keep the interface super clean but sometimes getting to the old ticket needs to be at your fingertips too. > > It's been a pleasure to see a young company consistently get things right and become a leading provider. We bet on the right solution and it's working for us\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/408819/helpspace?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/408819/helpspace) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data