About Pendo

Pendo is a cloud-based rental property management solution designed for small and midsize landlords and property managers. The solution enables users to oversee property portfolios, self-screen potential tenants, create digital leases, advertise vacant properties with single property websites, create move-in/out condition inspection reports, track expenses, build financial reports and more. With Pendo's suite of digital tools, users can send rental applications and lease agreements to tenants and prospects; tenants can sign leases electronically. Landlords can also design property websites to display rent-related information and share vacant property listings on Facebook and Twitter. A built-in performance dashboard keeps track of monthly rent, lease expiry dates, upcoming vacancies and portfolio health. Pendo also has a mobile app dedicated to move-in/out condition inspection. The app allows landlords and property managers to create and sign condition inspection reports on the go. The solution can be purchased on a monthly subscription basis.
Pendo Software - Property dashboard
Pendo Software - Rental listing website
Pendo Software - Lease timelines
Pendo Software - Online rental application
Pendo Software - Performance dashboard
Pendo Software - Reports
Pendo Software - Property dashboard - thumbnail
Pendo Software - Rental listing website - thumbnail
Pendo Software - Lease timelines - thumbnail
Pendo Software - Online rental application - thumbnail
Pendo Software - Performance dashboard - thumbnail
Pendo Software - Reports - thumbnail

Pendo pricing

Pendo does not have a free version but does offer a free trial. Pendo paid version starts at US$10.00/month.

Starting Price:
US$10.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Pendo

Pendo Reviews for UK Users

Feature rating

Value for Money
4.6
Functionality
4.2
Ease of Use
4.6
Customer Support
4.8
5 reviews of 32 View all reviews
Michael
Michael
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/02/2020

Great way to get insight into usage

The overall experience has been great. The onboarding process has been good, and my new success manager has been helpful. Helped me get more insight then I got with google analytics to aid in data-driven decision making. Still working on rolling out guides.

Pros

Great way to get insight into how customers and users are using our product and features. Capturing all data on the web even when you didn't tag a feature or page yet is a huge bonus. Able to do a lot without engineering was a key factor for adopting. Easy to build quick reports, look at data by segments, etc. Tagging pages and features are easy when your CSS works well with pendos tool. Guides seem easy to create and target.

Cons

Some inconsistencies in UIs still as the product evolved. I would like some more reporting/analytics options such as comparing segments to do more in the app vs having to export data to excel or BI tool. Mobile app capabilities to tag features and pages still well behind web capabilities.

Phillip
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 12/11/2019

Smart Tools for Small Players

Pros

Pendo provides valuable web-based tools to small-scale real estate investors and property managers at a fair price. The key features that I have found to be the most helpful are the ability to send and manage digital rental applications, to then use the platform to do perform credit and softcheck reports, and finally to automatically collect rent payments through PendoPay. These are the three features that I think provide the most value to me as they reduce risk efficiently and effectively. Although these features are offered by many other property management software companies, Pendo is one of the only ones (or maybe the only) that offers these features to small-scale investors located in Canada. Most of the other software applications that are available in Canada target Medium to Large scale companies with a monthly or annual fee that is too high for most small-scale property managers or DIY real estate investors.

Cons

I don't like that there isn't an accompanying app for smart phone / tablet. Other features that are not included that would provide much value include the ability to manage maintenance requests and tenant communication. While some may utilize the bookkeeping and reporting features, I do not and I prefer to use Quickbooks Online.

Alternatives Considered

Yardi Breeze, Property Vista, Hemlane and Buildium

Reasons for Switching to Pendo

Although there are other property management software applications with more comprehensive features, they tend to be cost prohibitive and often with a poor user interface. I chose Pendo over all the alternative products because it is available in Canada and provides what I believe are some of the most important tools needed as a small-scale real estate investor.

Response from Pendo

Thank you for the great review, Phillip. We are excited to release the maintenance issue tracker in the coming months!

Replied 13/11/2019
Danny
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 18/09/2017

Have used Pendo for a few years and it works pretty well. Could use a few more expense...

Pros

The reporting feature has been a good option when filing my taxes. I am able to download into a spreadsheet and check for errors and omissions.

Cons

It gets a little buggy once in a while. I have had problems with functionality and log in issues from time to time.

Response from Pendo

Thank you for taking the time to give us a review and we're happy to hear that our reporting feature makes tax time a little easier.
We are always striving to improve our product and to provide the best service and support we can to make our user's lives easier!

Replied 24/10/2017
Raad
  • Industry: Consumer Goods
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 14/04/2023

an excellent tool for gaining insights into user behavior and improving outcomes.

Pros

Pendo offers user behavior and conversion rate data, along with user-friendly guides and helpful learning resources. The visual representation of data is impressive, and surveys streamline questions and provide actionable insights. Pendo's evidence system is a standout feature, with versatile options for creating tutorials, tooltips, polls, ads, warnings, etc..... Segmenting users adds further value to this feature.

Cons

Pricing and documentation hinder startups. It costs more to maintain and install than free analytical tools. Poll and use data refresh can be delayed, making it hard to tell if the poll is broken or just delayed.

Sarah
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/09/2017

Pendo is easy to use, navigate, and resolve issues with!

Easy and central place to organize and administer rental taskers.

Pros

They're incredibly responsive, and otherwise their product is always up and working. I love the extra goodies as well with regards to each property and personalization.

Cons

I think sometimes the way things can be organized on the landing page can be more straightforward, but you learn it fast and I'm content!

Response from Pendo

Sarah, thank you for the awesome review! We couldn't be more pleased to know that you find Pendo easy to use and our team is incredibly responsive. We value each and every one of our users and strive to deliver a product to make your lives easier.

Replied 24/10/2017

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