--- description: Review of Triaster Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Triaster | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Business Process Management Software](/directory/4351/bpm/software) > [Triaster](/software/40587/triaster) # Triaster Canonical: https://www.softwareadvice.co.uk/software/40587/triaster Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/40587/triaster?page=2) > Triaster offers a cloud-based business process management (BPM) solution for large and midsize businesses. The solution offers core features including: process mapping, process sharing, policy and document management, reporting and analysis tools. With Triaster's process mapping tool, users can capture processes and define relationships between them. Once a sequence is established within a process, the solution can automatically execute the process. Businesses can also use Triaster to build a shareable process library for policies, processes and documents. The process library can also be used to search for process-related information. Users can also post questions in the library. With the process simulation and reporting tool, users can analyze the effectiveness of current processes and run simulations on proposed processes. Triaster is available on a monthly subscription basis. Support is available through email, over the phone and through an online knowledge base. > > Verdict: Rated **4.6/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Triaster - **Founded**: 1994 ## Commercial Context - **Starting Price**: £1.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing in British Pounds Price is per month, billed annually - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: British Virgin Islands, Canada, Mexico, Puerto Rico, US Virgin Islands, United Kingdom, United States ## Features - Approval Process Control - Audit Trail - Business Process Control - Collaboration Tools - Data Visualisation - Document Management - Drag & Drop - Mobile Access - Process Change Tracking - Process Modeling & Designing - Reporting/Analytics - Role-Based Permissions - Templates - Version Control ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Business Process Management Software](https://www.softwareadvice.co.uk/directory/4351/bpm/software) ## Alternatives 1. [Zapier](https://www.softwareadvice.co.uk/software/163639/zapier) — 4.7/5 (3043 reviews) 2. [Albato](https://www.softwareadvice.co.uk/software/362860/albato) — 4.8/5 (403 reviews) 3. [Visio](https://www.softwareadvice.co.uk/software/410111/visio) — 4.5/5 (3279 reviews) 4. [Lucidchart](https://www.softwareadvice.co.uk/software/88975/lucidchart) — 4.5/5 (2247 reviews) 5. [Asana](https://www.softwareadvice.co.uk/software/5576/asana) — 4.5/5 (13547 reviews) ## Reviews ### "I have worked with the Software for over 10 years. Excellent way to manage your processes." — 5.0/5 > **Steve** | *7 December 2017* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: What I like most about the software is how logically it is laid out. You can add so much detail to the activities and a robust reporting mechanism. When you fill in all of the meta-data, along with a logical process flow, you are able to take your processes from the realm of just simply having the processes mapped, but to them being usable by people that need to interface with the processes. Eventually you are able to do consistent quality improvement because you have a starting point defined. If something falls short, you can find the offending activity and you can figure out how to fix the process. It removes the guesswork from the fix. It also removes the "Ego Stake" when work with other people and teams. The process is defined and now many heads can concentrate on the fix, not who's wrong. > > **Cons**: As with most scalable software, there can be a learning curve. There is a server component, an administrative component and a client component. Additionally, learning the best way to map your content. So some trial and error is needed on the best way to map your processes. But as for the operation, once up and running, (Triaster's customer service is EXCELLENT\!\!\!) the system is basically automated. The operational hit on someone time is pretty small. again, like most large scale software, if you have an on premises installation, there is more overhead. But if you select the cloud solution, just the admin and the client content authoring is needed. yes, I believe the only downfall is the learning curve and you will have that no matter what software you use. > > The benefits are managing your business processes. Defining your business processes. Putting them into a web-based system that is discoverable and searchable with a menu driven interface. This allows for continuous quality improvement that is automated. You can audit your processes. You can add meta-data to your activities within the processes. It has a robust reporting mechanism that will take your process from just interfacing people with tasks, to driving decisions for future improvement and refinement of current activities. Over all, I have used this software for over 10 years and I have help many team within my organization achieve seamless form of communication by using process as the baseline. ----- ### "Easy to use process mapping tool with great customer support" — 5.0/5 > **Terry** | *10 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: Ease of use based on the Visio package. Customer support on the odd occasion when things do go wrong cannot be faulted. > > **Cons**: Managing general feedback from users is a bit clunky and could do with a response button for an Administrator to answer a query. > > The ability to produce process flows that can easily be accessed and used by staff in their day to day roles. It is also a great tool for training staff ----- ### "Using Triaster for ten years now and found it to be challenging at times when update are introduced" — 4.0/5 > **Richard** | *1 February 2018* > > **Pros**: easy of use for the end user most of the time, it hold all our document in one place and i will help our company be consistent with our documentation around the whole Fugro group > > **Cons**: As stated above when updates are introduced there are a time when the new software is difficult to understand and get to work the first time. not always Triaster fault but an easy access online video could help when a major update is released. ----- ### "Fantastic piece of software with loads of benefits" — 5.0/5 > **Natalie** | *14 December 2017* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Triaster is easy to use and gives us a clear view of our end to end processes. By using Triaster we have been able to fully cost our processes and identify a large number of cost savings. The support team have been our savior the last 12 months whilst we've been getting to know the system, their response time is excellent. > > **Cons**: Publishing times can take quite some time especially when you have a large number of maps. Also their is no way of identifying any maps that did not publish that should have. > > We have made substantial cost savings using this piece of software. We are able to map our processes in great detail which gives us an accurate costing of a process which has enabled us to easily identify processes for improvement and make substantial cost and time savings. ----- ### "We use Triaster to capture and share our As-Is and To-Be operational processes." — 4.0/5 > **Tim** | *3 October 2017* | Government Administration | Recommendation rating: 8.0/10 > > **Pros**: It enables me to quickly produce and publish process maps and get feed back from the organisation. It provides a platform for best practice and a single version of the truth for staff and stake holders. It enables self audit and desk top auditing of our operational processes for regulatory compliance. It is also used to determine our key performance indicators and supports our Value for Money reporting. It has been critical in our housing systems replacement project in defining all our operational processes and how we want to use our new integrated solution. It has enabled our staff to understand the impact they have on other roles and departments and helped to integrate our work mentality where most people were use to silo thinking. > > **Cons**: Only issues we had so far was linking documents to the process maps which had a few teething problems. > > A platform for managing business performance improvement, in terms of efficiency, effectiveness and economic benefits from capturing and reviewing our operational processes. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/40587/triaster?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/40587/triaster) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data