About Bench

Bench is the online bookkeeping platform for small business owners. Each month, Bench automatically gathers transaction data from all connected business accounts. Then, a dedicated team of bookkeepers ensures books are tax-ready. With books up-to-date, users can access the Bench iPhone or desktop app to monitor cash-flow and financial health with intuitive expense reports, income statements, and more. Users can also send the Bench team a text in the message feed, and they respond within one business day. And at tax time, Bench delivers a package with everything needed to get filed.
Bench Software - Pulse dashboard
Bench Software - Profit and loss
Bench Software - Income statement
Bench Software - Transaction sync
Bench Software - Transaction sync continued
Bench Software - Pulse dashboard - thumbnail
Bench Software - Profit and loss - thumbnail
Bench Software - Income statement - thumbnail
Bench Software - Transaction sync - thumbnail
Bench Software - Transaction sync continued - thumbnail

Bench pricing

Bench does not have a free version but does offer a free trial. Bench paid version starts at US$249.00/month.

Starting Price:
US$249.00/month
Pricing Details:
- Monthly bookkeeping - Dedicated bookkeeping team - Year-end tax ready financial statements - Direct, unlimited communication with our in-house research team
Free Version:
No
Free trial:
Yes

Alternatives to Bench

QuickBooks Desktop Enterprise

QuickBooks Enterprise is an accounting solution designed for SMBs across different industry verticals such as constructi...

Quickbooks Online

QuickBooks Online enables users to download and reconcile credit card transactions that allows businesses to organize...

Wave Accounting

Online accounting software that provides features including invoicing, billing, payment tracking, payroll management,...
Xero is an accounting system designed for small and growing businesses. Xero connects small businesses with their...

FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options...
QBank is a cloud-based digital asset management solution that offers an integrated hub for all of a client’s digital...

Bench Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
5
Customer Support
5
5 reviews of 236 View all reviews
Chris B.
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2020

Love Bench!

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Bench

The accountant was slow and took forever to make small updates.

Reasons for Switching to Bench

I didn't want to do the work!

Response from Bench Accounting

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

Replied 12/11/2020
Guy F.
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 06/07/2021

Life and Business Changing

In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year.

During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life.

Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Pros

- An accounting team to get me on track.
- Tax resources with their Bench Tax service.
- A beautiful interface that is easy to understand and use.
- Superb customer service with timely replies to any questions you have.
- An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them.
- EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price.
- Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Cons

- Communication early in Bench Tax could be improved but I mostly put this on me for being behind.
- Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Response from Bench Accounting

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

Replied 08/07/2021
Shannon H.
  • Industry: Online Media
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 04/01/2022

Very Happy

Pros

My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update.

Cons

The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience.

Alternatives Considered

QBank

Reasons for Choosing Bench

We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive.

Switched From

QBank

Reasons for Switching to Bench

The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this.
Marie M.
  • Industry: Photography
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
3

2
Reviewed on 23/07/2020

Bench dropped the ball & gave me a partial refund.

I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie!

On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.

Pros

Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.

Cons

I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Bench

I thought having a real person handle my bookkeeping would be faster than doing it myself.

Reasons for Switching to Bench

I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage.
Luisa C.
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 09/11/2021

Accounting for Startups

Pros

We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly.

Cons

The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet.

Alternatives Considered

Pilot

Reasons for Choosing Bench

The bookkeeper we used no longer met our needs as a growing startup.

Reasons for Switching to Bench

Price and functionality

Response from Bench Accounting

Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa!

Replied 16/12/2021

Related categories