---
description: Review of Assertive Business Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Assertive Business | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Assertive Business](/software/405396/assertive-business)

# Assertive Business

Canonical: https://www.softwareadvice.co.uk/software/405396/assertive-business

> Assertive Business is a company dedicated to consulting and software implementation, specializing in multichannel communication. Their platform offers various functionalities and features such as:

Low investment: No infrastructure purchase is required since the service is completed in the cloud.

Comprehensive information management: We have unified information for the monitoring and analysis of operational indicators, allowing decision-making in a timely manner.

WHATSAPP: The messaging application connected to the contact center, integrated into the same platform. SMS: It informs its consumers via text message, has high compatibility with all cellular ranges, and is fast, effective, and direct with the client.

CHATBOT: Our chatbot greets, clarifies, and asks questions to guide your customers; it is extremely efficient as well as 100% configurable, allowing the time and energy of the agents to be used to the maximum. It makes it easy for customers to communicate and their doubts are resolved quickly. The use of reports that are provided both in WhatsApp and with the chatbot allows you to know the specific times of message reception, waiting time, and who attends to you.

E-MAIL: Input and output of information to customers to offer a better service, strengthening consumer loyalty.

VIDEO CALL: Provides the ability to connect with customers via video call, using the WebRTC protocol integrated into the contact center.

HELP DESK: It is a support service that allows the monitoring of incidents, through configurable forms. We have ticket status visualization, files are added as backup, and optional notifications for customers when raising a ticket.

VOICEMAIL: Voicemail is a useful tool in a call center as it allows customers to leave voice messages when they cannot speak to a live agent.

REMOTE MONITORING: Remote monitoring in a call center is an important tool that allows supervisors to monitor the performance of call center agents. from a remote location. This can improve the quality of customer service, ensure compliance with company policies and regulations, and provide real-time feedback to agents to improve their performance.

AUTOMATIC MARKERS: Dialers are systems used in call centers to automate the process of outbound calls to customers or prospects. The three main types of dialers are automatic, predictive, and manual.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: NEXT GENERATION TELESERVICES

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 173 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Autoresponders
- Call Recording
- Chat/Messaging
- Compliance Management
- Content Management
- Customer Database
- Customer History
- Email Management
- IVR
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Communications
- Personalisation
- Reporting & Statistics
- SMS Messaging
- Social Media Integration

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16298 reviews)
2. [Viber](https://www.softwareadvice.co.uk/software/146449/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.softwareadvice.co.uk/software/146545/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.softwareadvice.co.uk/software/377457/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "Comunicación Asertiva" — 4.0/5

> **Rosario** | *2 May 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: A través de los servicios ayudan a simplificar la operación de cualquier empresa reduce costos y tiempos, permite interactuar con los clientes en diversos canales de comunicación, así como tener el control total de las llamadas tanto como salientes y entrantes, además de ser muy sencillo de manipular.
> 
> **Cons**: La única área de oportunidad podría ser el uso de WhatsApp
> 
> Conforme ya que es un producto que se encuentra en la nube y no hay necesidad de realizar ninguna descarga de aplicación adicional, además de poder utilizarlo desde casa

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/405396/assertive-business)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/assertive-business-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/405396/assertive-business> |
| en-GB | <https://www.softwareadvice.co.uk/software/405396/assertive-business> |
| en-IE | <https://www.softwareadvice.ie/software/405396/assertive-business> |
| en-NZ | <https://www.softwareadvice.co.nz/software/405396/assertive-business> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Assertive Business","description":"Assertive Business is a company dedicated to consulting and software implementation, specializing in multichannel communication. Their platform offers various functionalities and features such as:\n\nLow investment: No infrastructure purchase is required since the service is completed in the cloud.\n\nComprehensive information management: We have unified information for the monitoring and analysis of operational indicators, allowing decision-making in a timely manner.\n\nWHATSAPP: The messaging application connected to the contact center, integrated into the same platform. SMS: It informs its consumers via text message, has high compatibility with all cellular ranges, and is fast, effective, and direct with the client.\n\nCHATBOT: Our chatbot greets, clarifies, and asks questions to guide your customers; it is extremely efficient as well as 100% configurable, allowing the time and energy of the agents to be used to the maximum. It makes it easy for customers to communicate and their doubts are resolved quickly. The use of reports that are provided both in WhatsApp and with the chatbot allows you to know the specific times of message reception, waiting time, and who attends to you.\n\nE-MAIL: Input and output of information to customers to offer a better service, strengthening consumer loyalty.\n\nVIDEO CALL: Provides the ability to connect with customers via video call, using the WebRTC protocol integrated into the contact center.\n\nHELP DESK: It is a support service that allows the monitoring of incidents, through configurable forms. We have ticket status visualization, files are added as backup, and optional notifications for customers when raising a ticket.\n\nVOICEMAIL: Voicemail is a useful tool in a call center as it allows customers to leave voice messages when they cannot speak to a live agent.\n\nREMOTE MONITORING: Remote monitoring in a call center is an important tool that allows supervisors to monitor the performance of call center agents. from a remote location. This can improve the quality of customer service, ensure compliance with company policies and regulations, and provide real-time feedback to agents to improve their performance.\n\nAUTOMATIC MARKERS: Dialers are systems used in call centers to automate the process of outbound calls to customers or prospects. The three main types of dialers are automatic, predictive, and manual.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d82a8444-2eb7-4697-ad5c-2d126fa048da.png","url":"https://www.softwareadvice.co.uk/software/405396/assertive-business","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/405396/assertive-business#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/4742/customer-communications-mngt/software","@type":"ListItem"},{"name":"Assertive Business","position":3,"item":"/software/405396/assertive-business","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/software/405396/assertive-business#breadcrumblist"}]}
</script>