--- description: Review of Ivanti Neurons for ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Ivanti Neurons for ITSM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Ivanti Neurons for ITSM](/software/405089/ivanti-neurons-for-itsm) # Ivanti Neurons for ITSM Canonical: https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm?page=2) > If your IT team is still managing service requests through email threads and manual ticket queues, Ivanti Neurons for IT Service Management (ITSM) offers a clear path to something better. Built on ITIL best practices and PinkVerify-certified processes, it gives your service desk the structure and automation needed to handle everything from simple password resets to complex change management workflows, without requiring your team to write a single line of code. Tickets are automatically classified and routed the moment they come in, so analysts spend less time triaging and more time resolving. When issues escalate, pre-packaged diagnostic and remediation actions help resolve incidents faster and with greater consistency. A 24/7 AI chatbot handles routine requests so your team can focus on high-impact work, and a self-service catalog puts employees in control of common requests. Whether you're replacing a legacy help desk or scaling up to full ITIL service management, the modular design makes it straightforward to start where you are and grow from there. > > Verdict: Rated **3.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 15 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Ivanti - **Founded**: 2002 ## Commercial Context - **Pricing Details**: Contact Ivanti for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish - **Available Countries**: Afghanistan, Algeria, Angola, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Benin, Bhutan, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic and 110 more ## Features - Analytics - CMDB - Change Management - IT Asset Management - Incident Management - Knowledge Base Management - Self Service Portal - Service Level Agreement (SLA) Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [IT Ticketing Systems Software](https://www.softwareadvice.co.uk/directory/1630/it-ticketing/software) - [CRMs for Consulting](https://www.softwareadvice.co.uk/directory/3837/consulting/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.uk/software/117339/manageengine-endpoint-central) — 4.6/5 (1765 reviews) 2. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (753 reviews) 3. [ServiceNow](https://www.softwareadvice.co.uk/software/27432/service-now) — 4.5/5 (351 reviews) 4. [TeamDynamix](https://www.softwareadvice.co.uk/software/65333/teamdynamix) — 4.4/5 (170 reviews) 5. [SysAid](https://www.softwareadvice.co.uk/software/158389/sysaid-it-crm) — 4.5/5 (520 reviews) ## Reviews ### "Simple to use remote support tool" — 4.0/5 > **Marko** | *31 March 2021* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Reliable and simple to use tool for remote access and support, it offers extended device information > > **Cons**: Not able to send windows shortcuts, not able to send sound. > > I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support. ----- ### "Ivanti Neurons for ITSM" — 5.0/5 > **Verified Reviewer** | *25 September 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like the edge intelligence and neurons bots, it helps to automate our workflows and security management > > **Cons**: I think at the start there was a lot to process, but once you start setting stuff up it flows nicely ----- ### "Landesk is a decent ticketing solution" — 3.0/5 > **Matt** | *28 July 2021* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: I like that you can have multiple databases synced together. > > **Cons**: Remote tool doesn't always work well. Wish the ticket search was better. ----- ### "Exploring Best software Asset Management" — 5.0/5 > **Shankar** | *5 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: User Interface and support they provide is top quality. > > **Cons**: Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported. > > My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications. ----- ### "Highly customisable and easy to use" — 5.0/5 > **Verified Reviewer** | *23 August 2022* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company. > > **Cons**: Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements. > > Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/405089/ivanti-neurons-for-itsm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data