--- description: Review of Pega CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pega CRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Higher Education CRM Software](/directory/3231/higher-education/software) > [Pega CRM](/software/4045/pega-crm) # Pega CRM Canonical: https://www.softwareadvice.co.uk/software/4045/pega-crm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/4045/pega-crm?page=2) > Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end automation and real-time artificial intelligence capabilities to drive insights around customer engagements. Pega CRM's marketing feature provides tools to recognize and analyze customers' behavior and suggest the next best action for each customer. It can capture and connect customer's conversations across multiple channels to anticipate and stimulate their journey. The Sales Media Manager feature helps in identifying possible leads and opportunities within the sales pipeline. The solution supports integration with Outlook, Gmail and other Email service providers to manage emails and schedule meetings from a single interface. Pega CRM is suitable for very large companies that need to process high volumes of complex customer inquiries. Due to its BPM-centric, model-based design, Pega CRM is designed to serve industries with frequent changes in high-complexity processes, such as healthcare, insurance and financial services. > > Verdict: Rated **3.9/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 13 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Pegasystems - **Location**: Cambridge, US - **Founded**: 1983 ## Commercial Context - **Starting Price**: US$90.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact the Pega CRM Solution sales team for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, United Kingdom, United States ## Features - Alerts/Escalation - CRM - Contact Management - Customer Database - Email Management - Email Marketing - For Insurance Industry - Interaction Tracking - Internal Chat Integration - Knowledge Base Management - Lead Management - Live Chat - Mobile Access - Monitoring - Quotes/Estimates - Real-Time Reporting - Referral Tracking - Reporting/Analytics - Sales Pipeline Management - Segmentation ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) ## Related Categories - [Higher Education CRM Software](https://www.softwareadvice.co.uk/directory/3231/higher-education/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.co.uk/directory/343/pharmaceutical-crm/software) - [Mortgage CRM Software](https://www.softwareadvice.co.uk/directory/345/mortgage-crm/software) ## Alternatives 1. [Dynamics 365](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm) — 4.4/5 (5811 reviews) 2. [SAP Customer Experience](https://www.softwareadvice.co.uk/software/416356/sap-customer-experience) — 4.3/5 (245 reviews) 3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [Agile CRM](https://www.softwareadvice.co.uk/software/6827/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) ## Reviews ### "PEGA review" — 5.0/5 > **Robel** | *6 August 2018* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Cons**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *3 September 2021* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Cons**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Verified Reviewer** | *27 April 2018* | Banking | Recommendation rating: 2.0/10 > > **Pros**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Cons**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Verified Reviewer** | *15 August 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Cons**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Verified Reviewer** | *24 May 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Cons**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/4045/pega-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/4045/pega-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data