--- description: Review of Contact Center as a Service (CCaaS) Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Contact Center as a Service (CCaaS) | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Contact Center as a Service (CCaaS)](/software/402985/evolve-ip) # Contact Center as a Service (CCaaS) Canonical: https://www.softwareadvice.co.uk/software/402985/evolve-ip Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/402985/evolve-ip?page=2) > Evolve IP’s omnichannel contact center helps organizations manage voice, telephonic, email and other communications on a centralized portal. The platform allows managers to manage operations in real-time and gain visibility into the performance of the agents via custom reports. Evolve IP provides an integrated knowledge base and analytics engine that enables organizations to identify and analyze patterns emerging from customer queries. Other features include automatic call distribution, skills-based routing, outbound dialing and more. Evolve IP supports integration with various third-party applications, which can help organizations automate a variety of tasks. Pricing details are available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.0/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 21 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Evolve IP - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User - **Pricing Details**: Please contact Evolve IP directly for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Escalation - Automatic Call Distribution - Blended Call Centre - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Campaign Management - Computer Telephony Integration - IVR - Inbound Call Centre - Manual Dialer - Outbound Call Centre - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews) 3. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 4. [CallHippo](https://www.softwareadvice.co.uk/software/80310/callhippo) — 4.4/5 (675 reviews) 5. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Helping business productivity everyday" — 4.0/5 > **Gopal** | *16 March 2019* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I use Call center meeting room, IP telephone and advanced scheduling and call forwarding system everyday so as to be able to respond to tickets 24x7. > > **Cons**: I'd like to do self care and a lot of self care items are in the admin and I have to ask the admin. > > We are in the insurance business where timely posting of payments and response to inquiries is a business necessity and Call Center is an essential tool. ----- ### "Relyance Bank Survey ECS" — 4.0/5 > **Andy** | *24 January 2024* | Banking | Recommendation rating: 7.0/10 > > **Pros**: We used 8x8 before, so we were happy that Evolve ECS had all the same features we needed. The pricing was much better than 8x8 and the Support has been 100x better. We had significant struggles with 8x8 Support, even at the management level. > > **Cons**: The tool set for administering ECS is extremely difficult to navigate. It seems to be built on older technology. We also have to use multiple different username and passwords to manage the full suite of products. > > With in the first few months of going live we experienced 2-3 outages that impacted our customers' ability to reach us. More recently things have stabilized, but we had a rough start. ----- ### "Potential..." — 3.0/5 > **Jeanetta** | *8 March 2019* | Insurance | Recommendation rating: 5.0/10 > > **Pros**: Reporting Capabilities. Potential. Monitoring Wallboard > > **Cons**: Not very user Friendly. Quirky. Issues with things, like lingering "ghost" calls,that happen without full explanation. > > Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur. ----- ### "Service review" — 4.0/5 > **brian** | *1 March 2024* | Building Materials | Recommendation rating: 3.0/10 > > **Pros**: I love the agent and supervisor portal, and the ease of use. Reporting is very robust as well > > **Cons**: originally, i didnt like the tech support, but that has come around to being quite good now. ----- ### "Great Functionality, A little complicated" — 4.0/5 > **Josiah** | *22 March 2019* | Civic & Social Organization | Recommendation rating: 8.0/10 > > **Pros**: For me as a call center operator, it is very easy to make transfers and handle multiple lines simultaneously. I appreciate how easy it is to make transfers, hold one line, the other, or both, and make callbacks. The virtual hold feature allows for better answer rates and higher customer satisfaction. Last, it is easy to relocate or minimize the tabs for the call center software, making it easy to navigate other web pages while handling calls. > > **Cons**: The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which \*can\* cause calls to bump from one agent to the next. I have heard that the supervisor view uses a lot of RAM, and therefore is prone to freezing up or not working as it should; however, I have not experienced this personally. The call center where I work does not use their recording feature (for rights and responsibilities) because it cannot (yet) be paused; I have heard that this is under development. > > Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/402985/evolve-ip?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/402985/evolve-ip) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data