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description: Review of Emojot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Emojot | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Emojot

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> Emojot is a versatile and customizable SaaS platform designed to facilitate customer-focused digital transformation for businesses across multiple industries. The platform aims to improve customer experiences, optimize employee performance, and streamline operations, helping companies remain competitive in the rapidly evolving digital landscape.

The platform has a variety of capabilities, such as customer experience management (CXM) using innovative emotion sensors for real-time feedback collection, online reputation management for enhancing online reputation, social listening and tracking (SLT) for monitoring, analyzing, and tracking digital conversations, and customer success management (CSM) to optimize revenue and promote customer advocacy.

Additionally, Emojot offers work-flow management (WFM) to simplify business processes, employee 360-degree performance management to cultivate a culture of ongoing improvement, and employee experience management (EXM) to foster a positive work atmosphere.

The platform also provides customer complaints management (CCM) and visitor management solution (VMS), which help improve efficiency and user experience.

Analytics \& operations intelligence (AOI) supports the creation of real-time, sophisticated dashboards featuring custom views, as well as powerful data drill-down capabilities and efficient data processing.

Emojot guarantees customization, scalability, and quick deployment to accommodate businesses' specific needs. It also complies with various security standards, including GDPR, HIPAA, and CCPA, to protect both business and customer data. With its wide array of tools and features, Emojot enables businesses to drive customer-focused transformation and achieve success in the digital economy.
> 
> Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 20 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Emojot
- **Location**: San Jose, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$50.00
- **Pricing model**: Usage Based
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- 360 Degree Feedback
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appraisal History
- Approval Process Control
- Assessment Management
- Audience Engagement
- Audit Trail
- Authentication
- Benchmarking
- Brand Tracking
- Business Process Automation
- CAN-SPAM Compliance
- CRM Integration

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software)

## Related Categories

- [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software)
- [Workflow Management Software](https://www.softwareadvice.co.uk/directory/4272/workflow/software)
- [Visitor Management System](https://www.softwareadvice.co.uk/directory/4205/visitor-management/software)
- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.co.uk/software/157864/surveymonkey) — 4.6/5 (10426 reviews)
2. [Trustpilot](https://www.softwareadvice.co.uk/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Broadly](https://www.softwareadvice.co.uk/software/336003/broadly) — 4.8/5 (336 reviews)
4. [Experience.com](https://www.softwareadvice.co.uk/software/113604/xmp) — 4.7/5 (89 reviews)
5. [Jotform](https://www.softwareadvice.co.uk/software/433821/jotform) — 4.7/5 (2794 reviews)

## Reviews

### "Great support" — 4.0/5

> **Karan** | *5 September 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Quick to support and they are always available to resolve your issue.  Good platform with relatively easy to use.
> 
> **Cons**: More platform to be included in the enjoy to track.
> 
> Overall it has been a good experience. Amazing customer support.

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### "Streamlining Patient Feedback with Emojot" — 5.0/5

> **Indeera** | *4 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Emojot’s NPS ticketing system has a user-friendly interface and provides real-time analytics that make it easy to manage patient feedback efficiently.
> 
> **Cons**: One area for improvement is the customization options within the analytics dashboard or integrate third-party tools would enhance the platform's utility for specific organizational needs.
> 
> We recently implemented Emojot's NPS ticketing system to streamline patient feedback management, and it has exceeded our expectations.

The platform’s intuitive design makes it easy to capture, analyze, and act on Net Promoter Score (NPS) feedback, allowing our team to promptly address patient concerns and enhance overall service quality.

Emojot’s analytics provide valuable insights into patient satisfaction trends, and the automated ticketing workflow ensures that no feedback slips through the cracks. The system has proven invaluable for maintaining high standards in patient care and service improvement.

-----

### "Head of Group HRS" — 3.0/5

> **Sanjeewa** | *18 September 2024* | Apparel & Fashion | Recommendation rating: 8.0/10
> 
> **Pros**: User friendly feedback system. able to ass many questions \& get answers as how you want. Easily manage for any person
> 
> **Cons**: Some petty alternation even on cost. Since users are unable to finalized all at once before experience,  it would be great, that small alternation done at FOC
> 
> Great, it's gives multiple options in one questionnaire similarly able to get rating of service partners as well.

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### "Great service" — 5.0/5

> **Sumudu** | *21 October 2024* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: They are time bound, software is userfriendly and super after sake service by a team  of customer friendly ppl
> 
> **Cons**: Nothing.but this Csat app is what is exasperating . Its a pity that this survey is not user friendly. I am disappointed
> 
> As above . I am quite disappointed with this survey app - not with Emojot

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### "Senior Manager - Group HR" — 5.0/5

> **Kamindu** | *5 September 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: With user-friendly interfaces, enhanced configurability, and an integrated SMS service, this solution offers seamless functionality and flexibility
> 
> **Cons**: Need to enhance the complexity of our dashboards while ensuring they remain intuitive and visually engaging
> 
> It’s truly remarkable how this is enabling us to configure additional workflows and surveys with greater efficiency

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/402434/emojot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/email-marketing/emojot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/402434/emojot> |
| en-GB | <https://www.softwareadvice.co.uk/software/402434/emojot> |
| en-IE | <https://www.softwareadvice.ie/software/402434/emojot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/402434/emojot> |

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