--- description: Review of ReviewTrackers Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ReviewTrackers | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [ReviewTrackers](/software/402178/reviewtrackers) # ReviewTrackers Canonical: https://www.softwareadvice.co.uk/software/402178/reviewtrackers Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/402178/reviewtrackers?page=2) > ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets, and email and SMS review requests. ReviewTrackers collects online reviews from over 100 third-party review websites such as Google, Facebook, and TripAdvisor. Users receive a notification whenever a customer leaves a new review. The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback. ReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction. > > Verdict: Rated **4.7/5** by 172 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 172 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: InMoment ## Commercial Context - **Pricing model**: Usage Based - **Pricing Details**: Get a demo of ReviewTrackers and try their platform to see how your brand can improve customer acquisition and retention strategies in just 30 days. No credit card required for the trial. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda and 154 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Benchmarking - Brand Tracking - CRM - CSAT Survey Structure - Campaign Analytics - Campaign Management - Commenting/Notes - Communication Management - Competitive Analysis - Complaint Monitoring - Content Library - Customer Data Management - Customer Engagement - Customer Experience Management ## Integrations (7 total) - Brandwatch - Google My Business Review Manager - Hootsuite - OpenTable - Tableau - Talkwalker - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software) ## Related Categories - [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software) - [Social Listening Tools](https://www.softwareadvice.co.uk/directory/4477/social-listening-tools/software) - [Review Management Software](https://www.softwareadvice.co.uk/directory/4285/review-management/software) - [Social Media Monitoring Software](https://www.softwareadvice.co.uk/directory/4221/social-media-monitoring/software) - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) ## Alternatives 1. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews) 2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews) 5. [Braze](https://www.softwareadvice.co.uk/software/298874/braze) — 4.7/5 (168 reviews) ## Reviews ### "I use this software to track multiple reviews for companies." — 4.0/5 > **Wesley** | *7 November 2017* > > **Pros**: The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software. > > **Cons**: Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it. ----- ### "Great Software for Monitoring Reviews" — 4.0/5 > **Verified Reviewer** | *21 November 2018* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings. > > **Cons**: While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform. > > I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating. ----- ### "ReviewTrackers doesn't increase the chance of clients leaving an online review" — 1.0/5 > **Matthew** | *18 December 2019* | Consumer Services | Recommendation rating: 1.0/10 > > **Pros**: It is easy to implement the actual email but that is about it. > > **Cons**: The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc. > > I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money. ----- ### "Managing and tracking customer contacts with ease" — 5.0/5 > **Verified Reviewer** | *28 September 2018* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes. > > **Cons**: While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information. > > Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get. ----- ### "Review Monitoring Made Easy" — 4.0/5 > **Verified Reviewer** | *3 July 2019* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor. > > **Cons**: While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful\! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/402178/reviewtrackers?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/402178/reviewtrackers) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data