---
description: Review of Quadient Customer Journey Mapping Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Quadient Customer Journey Mapping | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Quadient Customer Journey Mapping](/software/395542/quadient-customer-journey-mapping)

# Quadient Customer Journey Mapping

Canonical: https://www.softwareadvice.co.uk/software/395542/quadient-customer-journey-mapping

> Quadient Customer Journey Mapping is a cloud-based software that helps businesses manage customer relationships through a variety of solutions, including e-delivery services, data analytics, parcel tracking solutions, and more. The platform enables managers to visualize their customers’ journeys and identify touchpoints on a unified interface.

The software includes an insights feature, which allows teams to analyze and understand data through visual representations of customer behavior patterns. Additionally, Quadient Customer Journey Mapping lets stakeholders track and manage parcels, as well as provide real-time alerts for drivers about parcel delivery statuses.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Quadient
- **Location**: New York, US
- **Founded**: 2015

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Contact Quadient for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Action Management
- Activity Dashboard
- Behavioural Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Journey Mapping
- Customer Profiles
- Customer Touchpoints
- Dashboard
- Data Visualisation
- Feedback Management
- Multi-Channel Data Collection
- Personalisation
- Reporting & Statistics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Support Options

- Email/Help Desk

## Category

- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
- [Customer Journey Mapping Tools](https://www.softwareadvice.co.uk/directory/4004/journey-mapping/software)

## Alternatives

1. [Hotjar](https://www.softwareadvice.co.uk/software/136486/hotjar) — 4.6/5 (539 reviews)
2. [Lucky Orange](https://www.softwareadvice.co.uk/software/324513/lucky-orange) — 4.7/5 (260 reviews)
3. [Pendo](https://www.softwareadvice.co.uk/software/165586/pendo) — 4.5/5 (238 reviews)
4. [Microsoft Clarity](https://www.softwareadvice.co.uk/software/402208/microsoft-clarity) — 4.8/5 (56 reviews)
5. [Smaply](https://www.softwareadvice.co.uk/software/90508/smaply) — 4.4/5 (20 reviews)

## Reviews

### "Best Customer Journey Mapping Tool for Easy Collaboration in Real Time." — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Market Research | Recommendation rating: 8.0/10
> 
> **Pros**: Robust features for a digital marketing team to monitor metrics across web campaigns to increase revenue. SIngle web interface helps us to easily view and take action on all of the customer communications. The solution directly links with the digital and physical touchpoints customers use such as emails, statements, contracts, and audio and video files.
> 
> **Cons**: The complex web of multiple channels and complicated buying persona in a single customer journey map sometimes make it miss leading.
> 
> It was an immersive experience for digital transformation in our company. The action management, customer profiles, and easy-to-use features helped to drive customer engagement.

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### "An amazing Customer Communications Management  and Experience Management technology provider" — 4.0/5

> **Verified Reviewer** | *19 May 2022* | Research | Recommendation rating: 8.0/10
> 
> **Pros**: I like the way the platform helped me in understanding customers’ perspective and optimize interactions across all touchpoints as well as visualize and deliver consistent experiences across entire customer journey.
> 
> **Cons**: It would be great if it can add more orchestration and integration capabilities and focus on adding more integration with multiple analytics platforms.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/395542/quadient-customer-journey-mapping)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-experience/quadient-customer-journey-mapping-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/395542/quadient-customer-journey-mapping> |
| en-GB | <https://www.softwareadvice.co.uk/software/395542/quadient-customer-journey-mapping> |
| en-IE | <https://www.softwareadvice.ie/software/395542/quadient-customer-journey-mapping> |
| en-NZ | <https://www.softwareadvice.co.nz/software/395542/quadient-customer-journey-mapping> |

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