
BILL Spend & Expense (Formerly Divvy)
About BILL Spend & Expense (Formerly Divvy)











BILL Spend & Expense (Formerly Divvy) pricing
BILL Spend & Expense (Formerly Divvy) has a free version and offers a free trial. BILL Spend & Expense (Formerly Divvy) paid version starts at US$0.00/month.
Alternatives to BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy) Reviews for UK Users
Feature rating

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
I appreciate how simple it is to keep track of invoices and receipts
Divvy is a unique tool that provides an all-in-one solution for your needs. In addition to issuing the card, they also handle all of the associated expenses. All of our expenses are now coded in Accounting so that our field workers can simply submit receipts and a business reason and move on.
Pros
Because it is so user-friendly, this program has completely changed the way we track our expenditures and enter our data. Because each employee may now input their receipts, it has saved our accounting department many hours of labor each month. Divvy is a fantastic service. It's simple to pick up. I was worried I'd be disoriented, but a quick scan of the area turns up everything I need.
Cons
ACH transactions are taking too long to process. We'd want to be able to send PayPal monies straight to Divvy for payments. It is not possible to map QBO tags for transactional line items at this time. Improvements are constantly needed, just as with any other piece of software. Divvy is always striving to improve the procedure.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
BSE is up to great things!
I think BSE is a great efficiency tool. Coupled with it's low price of FREE-99, it offers great control over expenses in a real time capacity.
Pros
I love the transparency and opportunity to have a real time look into your company's spending and the ability to code and sync directly into QuickBooks.
Cons
The least robust features are reimbursements and account mappings. It is frustrating to take many steps to unmap and map custom fields. Make it in the same place at least.
Alternatives Considered
Workplace from Meta, Expensify and Emburse Expense Professional (formerly Certify Expense)Reasons for Choosing BILL Spend & Expense (Formerly Divvy)
It was expensive & over complicated to manage.Switched From
ExpensifyReasons for Switching to BILL Spend & Expense (Formerly Divvy)
Price, demo was convincing and ease of use.Response from BILL
Thank you Krystal for your feedback on BILL Spend & Expense. We are glad to hear that you enjoy having the ability to see real time spending and that the software syncs directly with QuickBooks. We apologize for any frustrations caused when doing reimbursements and account mapping. We will pass on your suggestion to have these two things in the same place to cut down on the steps you take to our development team. We are always looking for ways to improve the software for our users. If you have any other questions or concerns, please reach us directly at 1(855)229-3111.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
App has a lot of new bugs
While I'm glad to have reward options and be able to give my teams access to funds that I can see and manage, we are dealing with a lot of frustration on an almost daily basis for a tool that's supposed to make our jobs easier. It's pretty clear to me when a company slacks on customer support that they are focused more on the bottom line than their clients. At least in the past the tool was functioning properly. Now that the tech is also broken (and nobody has shared any corrective plans or measures) we will have to start looking for other options quickly.
Pros
My ability to get a high volume of rewards for spending on business expenses through our non-profit.
Cons
1) Customer service - they are not good at all. They are difficult to contact and when you do get in touch with them they don't have enough familiarity with their own product to be helpful
2) Software - creating budgets and getting cards to people is pretty simple but in the past 30-60 days the software has started to manifest some bugs. Budgets show up with a $0 balance. Users can't access budgets they clearly have access to from an administrator. Some budgets don't show up at all. Scrolling through transactions and entire weeks of transactions will disappear until you log out of the tool and log back in (I have screen recordings). The list goes on. This wasn't an issue until the last 30 days.
3) Poor resolution - I've called them to discuss this and was told that there was in fact a SW bug they were working on. I explained more of the situation so they escalated the ticket and told me a supervisor would return my call. I even scheduled it because I have meetings back to back most days. Not only did they not call me back later that day during the window agreed on, but it has now been two additional days and nobody has emailed, called, reached out, etc. Our organization has spend hundreds of thousands of dollars via bill.com's spend and expense platform over the past three years. This level of follow-up and support is unacceptable.
Response from BILL
Thank you, Jake, for your beneficial feedback. We are glad that our rewards program has worked well for you. Our apologies for the frustrations you have experienced with the difficulty in reaching customer service as well as not getting the help you need, also, the software has been experiencing some bugs within the last thirty days and poor resolution to your concerns with no follow-up when promised. We have forwarded your issues with the bugs you listed to our product team. We would like to assist with your concerns, please contact us at [email protected] with your information and someone will reach out to you directly. Thank you again!
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Terrible protection, abysmal service, avoid at all costs.
Our overall experience with Bill was defined by one event which was handled so poorly and illegally that we feel like every potential customer should know. An employee’s locked car was broken into, and their credit cards were stolen. The thief took them and spent $1000 on the employee’s personal credit card before it was frozen but spent $36,000 on the company card without it ever being frozen. It was not until we called Bill that they even had any idea there was suspicious activity on the account despite the thief making repeat purchases at the apple store, expensive clothing stores, etc. that our company has zero history making purchases at. When the fraud claim was filed it was erroneously noted that the stolen card was still in the possession of the employee. While we attempted to correct this, Bill rejected the fraud claim and refused to appeal their decision. After months and months of talking with what must be everybody at the entire company, it is clear Bill has no intention of standing by their fraud policy and is looking for any trivial clerical error to reject the claim. Meanwhile, the employee’s tiny credit union, that apparently has a much better fraud protection algorithm than a $10B tech startup, refunded them the $1000 thirty minutes after they called to tell him he had suspicious activity on his account. This experience has been extremely damaging to our small business, but it would cost of more than the value of the loss to bring a lawsuit. Please avoid Bill as a service.
Pros
Bill's software is fine. It can be confusing when switching between all the sites, but overall it does what you would expect. One exception: their fraud protection algorithm is worse than your average credit union’s. So you should only use Bill if you are sure you will never lose a credit card, never have one stolen, or never use your cards. ;)
Cons
Bill's customer service is simply an abomination. They are impossible to contact, rude when you finally do, and literally illegal when they act. On top of this, the software is just not actually that great. We often hit hiccups with budgets not refilling, cards not working, frozen cards that cannot be unfrozen, and so on and so on. Their fraud protection is also abysmal. Your cards will basically never be shut off even if they are maxed out on repeat purchases at the apple store. Whereas any other card service would put a hold on the card and reach out to you for verification, Bill just lets it ride. Given that a typical company might have many cards in many places at once, this is particularly problematic. Overall, please avoid their services.
Response from BILL
We appreciate you providing your feedback on Spend & Expense, Russell. We truly regret the experience you had with BILL Spend & Expense including our customer support and your corporate card. We have reached out to you thru your other site review to offer our assistance.
- Industry: Consumer Services
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Keeping track of purchases and budgets
My overall experience with bill spend and expense. It has made my life easier and makes day to day expenses. Less stressful
Pros
What I like most about bill formerly divvie, would be how easy it is to upload photos of receipts from day to.Day expenses you keep track of expenses with a budget. I am able to get through the month knowing what i've spent and not going over budget
Cons
Sometimes I have a hard time with logging in with the app. The software could use an update. I'm not always able to log in.So I have to use the website through google
Response from BILL
Kenneth, thank you for your glowing review of our software! We love how BILL Spend & Expense makes it easy to upload receipts and keep track of your expenses with a budget so that you know what you've spent throughout the month without going over budget. Our apologies for any difficulties you have had with the app and logging in. We are releasing updates for the app on a regular basis to improve our customer's experience. We always want to hear what works and what will make your experience better.