Persona

Pros

What I liked most about Persona is the peace of mind it provides—both for us as a platform and for our users, who know their identities are secure. The startup program has been a tremendous benefit, giving us access to enterprise-grade safety solutions at a startup-friendly scale. Even the Persona name itself conveys trust and security, which reassures our community from the moment they engage.

Cons

There isn’t much to dislike about Persona, but as a startup we are always mindful of resources. While the platform is powerful, some of the more advanced features feel designed with larger enterprises in mind. We’d love to see more a la carte options tailored for startups, so we can adopt what we need now and grow into the rest over time.

Pros

Persona is very easy to use for startups like ours and has extensive customization options. Verification is sound which ensures that the users are really vetted. Process of setting it up was straightforward. User access management is granular which allows specific access according to verification status. It is good value for money for the features provided.

Cons

The cost can be on higher side if you do not need extensive identity verification. Customer service can take some time to review the request.

Alternatives Considered

Reasons for Switching to Persona

Pros

Very simple and easy to use onboarding process was simple. The process to integrate persona into my app was actually fun and again very simple.

Cons

Time it took to reach someone was a bit frustrating and finding a time to connect persona team with my developers was very challenging.

Pros

Persona offers a great solution for identity verification workflows and provides some solid initial templates in addition to features allowing for customizability. I found that they were great at providing community resources, and make it easy to get started. They also provide a great user access management system so your team can remain in control of access. Overall, a great value for money spent on identity verification.

Cons

Persona offers limited templates. They were great for getting started but it felt like more could have been supplied given all of the different documents and workflows out there to process. I also think their customer support was bit lacking.

Alternatives Considered

Reasons for Choosing Persona

Reasons for Switching to Persona

Pros

Persona verifications are the best in the business - compared to competitors, personas verifications have been seamless.

Cons

Customer support can take some time, but thankfully these requests are few and far between. Onboarding as a persona customer was also cumbersome, but once onboarded, it’s smooth sailing.