--- description: Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Desk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zoho Desk](/software/393877/zoho-desk) # Zoho Desk Canonical: https://www.softwareadvice.co.uk/software/393877/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.uk/software/393877/zoho-desk?page=2) > Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. > > Verdict: Rated **4.5/5** by 2211 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2211 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Email Management Software](https://www.softwareadvice.co.uk/directory/3433/email-tracking/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews) 5. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Zoho DESK-great for support and post sale integration with other Zoho APPS" — 4.0/5 > **María Fernanda** | *20 March 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: They have worked a lot on improvements, the value for money is still pretty good. Additionally, the fact that it is synced with other Zoho Apps makes the difference . > > **Cons**: some features, specially the AI only works with a lot of data. Some features are also confusing to know if it is the right one vs other features in Zoho apps with similar purposes. ----- ### "Zoho Desk: A Smart and Efficient Help Desk Solution" — 5.0/5 > **Harsh** | *22 February 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Zoho Desk has the best interface with powerful automation, making customer support seamless and efficient. Its AI-driven insights and multi-channel support enhance productivity and customer satisfaction. > > **Cons**: Zoho Desk's customization options can be limited, and its reporting features may require improvement > > Zoho Desk provides a robust and user-friendly platform for managing customer support efficiently. Its automation, AI-driven insights, and multi-channel support enhance productivity, though there is room for improvement in customization and reporting. ----- ### "Best one for managing customer services." — 5.0/5 > **Shubham** | *8 January 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Customised workspace, easy integration, no lockin problem and compliance with all laws by default is a plus > > **Cons**: There is not much to mention about cons but yes their UI is still not upto the mark if I compare it with any other industry standard software. > > My experience have been great and the introduction of AI agents too it to next level. Now it is very easy to use them and get tasks done easily. ----- ### "The management of support tickets." — 5.0/5 > **David** | *14 December 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment. > > **Cons**: I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings. > > It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day. ----- ### "Get help and track tickets." — 5.0/5 > **Thorsten** | *6 January 2025* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets. > > **Cons**: It helps us to connecting our clients in very short time > > I like it's ability to keep tickets open until they're worked upon. ----- Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.uk/software/393877/zoho-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/393877/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data