--- description: Review of Zoho Desk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Desk | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Zoho Desk](/software/393877/zoho-desk) # Zoho Desk Canonical: https://www.softwareadvice.co.uk/software/393877/zoho-desk Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.uk/software/393877/zoho-desk?page=2) > Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation. Zoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction. Integration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers. The solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems. > > Verdict: Rated **4.5/5** by 2209 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 2209 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free - up to 3 users, forever\! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland and 11 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Assignment Management - Audit Trail - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Billing & Invoicing - CRM - Call Centre Management - Call Logging ## Integrations (80 total) - APPSeCONNECT - Aircall - Alegra - Asana - AskNicely - Asterisk - BigCommerce - Bigin by Zoho CRM - Breeze - Call Center Studio - Capsule - ChargeOver - ChurnZero - ClickSend - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Email Management Software](https://www.softwareadvice.co.uk/directory/3433/email-tracking/software) - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [Remote Support Software](https://www.softwareadvice.co.uk/directory/4537/remote-support/software) - [Insurance CRM Software](https://www.softwareadvice.co.uk/directory/342/insurance-crm/software) - [Complaint Management Software](https://www.softwareadvice.co.uk/directory/499/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4066 reviews) 2. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3396 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1749 reviews) 4. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1708 reviews) 5. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (645 reviews) ## Reviews ### "Best one for managing customer services." — 5.0/5 > **Shubham** | *8 January 2026* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Customised workspace, easy integration, no lockin problem and compliance with all laws by default is a plus > > **Cons**: There is not much to mention about cons but yes their UI is still not upto the mark if I compare it with any other industry standard software. > > My experience have been great and the introduction of AI agents too it to next level. Now it is very easy to use them and get tasks done easily. ----- ### "Get help and track tickets." — 5.0/5 > **Thorsten** | *6 January 2025* | Airlines/Aviation | Recommendation rating: 9.0/10 > > **Pros**: Zoho Desk is simple to use and inexpensive when compared to similar and easy to track their tickets. > > **Cons**: It helps us to connecting our clients in very short time > > I like it's ability to keep tickets open until they're worked upon. ----- ### "A good system - not super intuitive" — 3.0/5 > **Greg** | *28 October 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: I like Desk and I'm able to do most of what I need to. It's an extremely extensive system and Zoho is constantly working to improve it. > > **Cons**: Desk has a couple of primary issues: 1. It doesn't auto-refresh tickets well. 2. The sounds for tickets are really bad and can't be changed 3. The back end settings are confusing and a lot of them lack user friendliness > > I've used Zoho Desk a ton, probably over 1000 hours and it's a good system. It has a lot of bugs and odd idosyncrasies, but it is one of Zoho's more effective systems. ----- ### "The management of support tickets." — 5.0/5 > **David** | *14 December 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment. > > **Cons**: I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings. > > It has simplified tracking hydraulic service requests, follow-ups, and client history significantly in comparison to having multiple email threads running throughout the day. ----- ### "Decent Support tool that shines with the Zoho Suite" — 4.0/5 > **Daniel** | *16 October 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics. > > **Cons**: Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets. Also if you have several products and want to have different knowledge bases you just can use the Enterprise plan, which is expensive (no matter how many users you have). > > Several years using Zoho Desk to give support for 3 SaaS for the Automotive industry in Spain, Portugal and Italy. ----- Page: 1 / 90\ Next: [Next page](https://www.softwareadvice.co.uk/software/393877/zoho-desk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/393877/zoho-desk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data