QuickBooks Online

Pros

I love the convenience. I can work from anywhere in the world.

Cons

The system is a little expense and glitchy a times.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Ease of Accessibility. Work from anywhere.

Cons

QBO app needs some help. Needs to more closely match the website. If you depend on the app on an iPad, use the website the reports and location of menus is better on the web instead.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

easy for everyone to log in remotely. It is cheaper (for now)

Cons

does not have the same functionality as Desktop. No Loan Manager (which has been deleted from the latest updates of QB Desktop anyhow). Not easy to create adhoc reports or search for things.

Pros

The thing I like most about Quickbooks Online is the ease in navigating the tools I need. It is very intuitive and I can figure out what I need to do with very little help, which makes getting my actual work done faster. Another favorite feature is being able to export my lists and searches to other programs such as Excel. And the transaction search is a life-saver.

Cons

The thing I like least about Quickbooks Online is a necessary evil, unfortunately...the updates. I get in my routine and rhythm when entering information in the system, but I find that a lot of the updates, which I know are necessary for an ever changing technology, tend to add steps to my process and can slow me down and take time to get used to. Many of the updates, in my opinion, are fairly useless and seems like they are updating things just to say they updated it at a designated time.

Pros

First of all QuickBooks online is a gem. Run your business on your way with QuickBooks online. Track your invoices to see who has paid and understand all your transactions instantly. No more struggle, run reports in seconds.

Cons

I am quite impressed with how it works. No cons.

Pros

The ability to log in from anywhere on any device has been great for remote employees and our traveling staff.

Cons

The functionality of the software in terms of reporting and templates is a step down if you are used to QuickBooks Desktop.

Pros

QuickBooks Online is great for the average business owner, because it is user-friendly. As an accountant/bookkeeper, I like that I can access it wherever I am working...I just need wifi.

Cons

The bank feeds are not reliable and I don't have time to get authorization codes from each of my clients when the feeds stop working. I won't give my clients access to the QBO files because I don't want QB poaching my clients with all of the live bookkeeper ads. There also needs to be a better way to enter bank transactions manually like desktop. Bank feeds are too glitchy to rely on.

Pros

the interface and ease of use. Easy to see in a snapshot where my business is. Shame quickbooks causes that picture to be bad since clients can't get invoices to pay me and I can't get new business because they don't get quotes either. Just discovered that these were no longer going through.

Cons

absolutely everything else, especially the support desk who are completely useless. How is it ever OK to be in a conversation with helpdesk for an hour and them still not get to the issue to solve and every time they try to clarify, they get it wrong? This isn't an hour waiting. This is an hour in conversation - granted slowed down because, as they admitted, they were serving multiple people at once. The fact that the software doesn't work and their engineers can't solve issues is a major red flag.

Pros

Its was easy to use and integrates with a lot of programs.

Cons

It frequently duplicates import data and you can not back it off. It requires journal entries. The new AI interface and passkey are a failure. Contatntly locking up and taking hours out of the users day to get resolved. No support after hours costing clients more money. The higjer the price has gone the less reliable the platform has become . Very diappointing.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

It integrates well into other platforms and offers some unique benefits that remove my need to use additional software for travel and tax filing.

Cons

A bit clunky. Feels a little outdated. Almost like operating on a windows 7 style application. Doesn’t have that modern “flow” that some other platforms have.

Pros

Cloud based that I could access from anywhere

Cons

Just about everything else. It's menus are poorly designed, and even accounting professionals have difficulty figuring out how to enter various transactions. Something as simple as "Make deposit" or "Enter credit card transaction" requires digging. The reports are terrible. The initial Chart of Accounts that new clients are set up with is horrendous. Most small businesses don't need half the accounts they start you out with, and there is no way to Delete after they are set up. When you click on the dropdown menu to find the right account when entering a transaction, there is no rhyme nor reason to the order they show up in, unlike Desktop where the Assets were on top, then Liabilities, Equity, Income & Expense all sorted alphabetically. The column widths are not set correctly by default - some are way wider than they need to be, others like the Memo column are chopped off so you can't see half of what was entered there. You can then mess around with it to try and resize everything, but when you print it doesn't looks like the screen and is still not legible. Most CPA"s I know have just given up and instead export the report to Excel and them modify it there (big time waster). In addition, Intuit has ads embedded everywhere in their software to try and promote all their other products and services. They also try to lure clients over from Desktop with cheap initial pricing. We've all seen what they did with the Desktop pricing, which has gone up over 800% in 4 years. Never have I seen a company that had accumulated 25+ years of Goodwill with happy customers destroy their relationship with them in such a short period of time.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

Intuitive interface: The software is designed to be user-friendly, even for those without extensive accounting knowledge. Quick setup: It's relatively easy to set up and start using, saving time and effort.

Cons

Unable to sync with my bank and shopify account unsync every few month and I have to resync it again

Pros

I am using QuickBooks Online in all my three current organizations. It enables me to save time by automating over 87% of manual tasks.

Cons

Never have I experienced any flaw ever since 2022 when I implemented QBO.

Pros

Invoicing is very easy and it’s great to be able to import account transactions into QuickBooks online.

Cons

Complicated and convoluted steps to get from point A to point B. Horrible customer service. No follow up on customer service calls.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

There are so many amazing and useful features of Quickbooks. Personally the ease of making company reports, keeping track of all expenses in the business.

Cons

I dislike the changes, sometimes they are for the better but you become accustomed to a certain way of doing things and then it is altered. However overall it is a great product.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

I have been using QB online since I first started our business in 2018 as a complete beginner. QB online has quite an intuitive interface and an excellent customer support service as needed. The online forums are also well answered so you can look things up as you need.

Cons

The mobile app does not allow you to access any payroll features. Also, there are times when the automatic banking download feed does not work correctly and you need manually enter any missed transactions. Lastly, they recently changed to being charged per employee at each payroll run, so if you have staff which are away, or part time workers, you have to manually change their status each payroll run so as to not get charged - this is a new change and a nuisance.

Alternatives Considered

Reasons for Switching to QuickBooks Online

Pros

Easy to access my books any where. If I am traveling, I can pull up information on my phone or my laptop. No need to have that .QBO file. I just need internet.

Cons

Although I love the flexibility I have with QBO. I did not like that I really had no other option. I could not update my desktop version without paying for Enterprise(which I do not need). The only thing I could do was move to the cloud. I would have liked to choose for myself.

Alternatives Considered

Reasons for Choosing QuickBooks Online

Switched From

Reasons for Switching to QuickBooks Online

Pros

Love the easy to use interface and integrations with all of the financial institutions I use. Also makes payroll and paying business taxes a breeze by not just tracking these amount but also paying directly from QBO.

Cons

Cash flow projects are terrible. A key feature that is missing, that would be great to have, would be to track upcoming monthly bills and expenses to see the impact future bills will have on cash position. I currently have to track this separately outside of QBO.

Pros

Nothing at the moment, considering I have been booted from my account. If I could give 0 stars, I would.

Cons

Had a credit card cancelled and tried updating QB to our new card, it would not accept a new card in their system, they promised it was on their end and they were working on it, nothing happened and they suspended my account and I no longer have access to it.

Pros

With QBO you have the ability to have all of our data saved without the worry of losing everything from a crashed computer. Also, it's so much easier to log in and get all your Realtime reporting. Features are easier than the desktop version.

Cons

Right now, I don't feel there is anything that needs improvement - possibly the ability for more different types of reports but even then, it could be there and I just have not found it yet.

Pros

QuickBooks Online notably provides key accessibility benefits. The platform itself is easy to navigate around, and often quick at responding. QB seems to be continuing creating updates + new features.

Cons

QuickBooks Online has become increasingly difficult to use. Their ongoing development + updates is a good thing, however, oftentimes it creates a very buggy user experience. For example, some features will work one day, not work the next, then return a week later.

Really dislike that we no longer can open invoices by clicking on the line item, but have to navigate over to the View/Edit button over to the right.

Always hoping for the release of granular permissions / access controls, but not sure it is coming.

Pros

Wonderful product with easy way to record data, syncing with other software and extract financials

Cons

We cannot customize interface of product.

Pros

QuickBooks Online makes accounting much easy by automating repetitive tasks such as accounts payable, receivable, general ledger and payment matching.

Cons

QuickBooks Online is cloud based and lack capabilities for global enterprises until it is integrated with external applications.

Pros

Quickbooks has sufficed as a basic, constantly changing, discombobulated bookkeeper/invoicing platform.

Cons

Nobody that can be gotten a hold of to resolve issues know what is going on with the company they work for or have the knowledge or power to do anything about it.

Pros

Quickbooks is the standard bearer for accounting software. The online version that we recently transitioned to provides all the functionality and support that we had become accustomed to, with the added bonus of being able to be deployed across multiple platforms, applications, devices, and locations.

Cons

The pricing model for QuickBooks Online seems to be more expensive than our previous versions, but the added functionality more than makes up for the cost difference.