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About Zoho CRM
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches.
Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Zoho CRM pricing
Zoho CRM does not have a free version but does offer a free trial. Zoho CRM paid version starts at £10.00/month.
Starting Price:
£10.00/month
See pricing details
Free Version:
No
Free trial:
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Zoho CRM Reviews for UK Users
Feature rating
5 reviews of 6,923
View all reviews
Himaanshu
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
5
Reviewed on 28/12/2024
Great CRM, it provides all-in-one solutions
Overall, my experience is excellent just needs little improved else it solves most of my business tasks.
Pros
I really the sales and marketing automation it enhances the efficiency.
Cons
The customer support services need to be little improved and sometimes I notice slight lags.
Tom
- Industry: Biotechnology
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
5
Reviewed on 02/12/2024
Zoho CRM is an excellent CRM choice
I have used Zoho CRM for a very long time to successfully manage business development efforts for our organization. It is a top tier application with the features to go along with it.
Pros
Many features as well as integration capability with other Zoho applications as well as ability configure, even with the free level. Setting follow-up actions/tasks is probably one of the most useful features.
Cons
Would like better reporting features with more flexibility. Otherwise an amazing product.
Cynthia
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
2
Reviewed on 04/01/2025
It's a no-go for me
If you absolutely can't use another CRM, then go with this, I guess, but be aware that it will be a very long process to learn to use it.
Pros
I have nothing to share, I genuinely dislike everything about this CRM. The abundance of things overwhelm a first time user.
Cons
Organization, ease of use in general and the incredible abundance of functions that offers that are just there... It seems the sky is the limit but the most basic stuff it does wrong. You want a simple template that shows all relevant information for a client without fishing every corner of the screen for it or going away of the initial page to get all the relevant data. Seriously don't recommend.
Mohamed
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/10/2024
A Flexible, Powerful Tool for Streamlined Healthcare Operations
Zoho CRM has been a game-changer for us at MEDOC. Its customization, seamless integrations, and AI insights streamline our sales and customer support. Though setup takes time, the benefits to our workflow and client engagement are well worth it. Highly recommended!
Pros
The customization and AI insights make it perfect for our needs, streamlining sales and support with seamless integration.
Cons
The initial setup for Zoho CRM can be time-consuming, but the extensive support and documentation help make the process manageable.
Antonella
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 14/01/2025
Great for small businesses
The experience is perfect. I woulddefinetely recommend to use zoho. If your business is just starting or have few employees you should try it. And if you are growing fast is great too because the commercial plan is affordable.
Pros
It has a free plan where you can start working without paying. This is very useful for small businesses. Easy to constomize and up to 3 users freely. The documentation to understand how it works is very complete. The customer service is very good and fast.
Cons
The free version, of course, is limited in the configuration. But still works OK for a small business.
