4.3
Overall rating
Reviews

4.3
Overall rating
Reviews
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About Zoho CRM

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
Zoho CRM Software - Scan and convert business cards into CRM contacts
Zoho CRM video
Zoho CRM Software - In-built Analytics tool - thumbnail
Zoho CRM Software - Blueprint - thumbnail
Zoho CRM Software - Design CRM layout with Canvas - thumbnail
Zoho CRM Software - Omnichannel communications within the platform - thumbnail
Zoho CRM Software - Predict sales and detect anomalies - thumbnail

Zoho CRM pricing

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at £10.00/month.

Starting Price:
£10.00/month See pricing details
Free Version:
Yes
Free trial:
Yes

Alternatives to Zoho CRM

Zoho CRM Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.1
Customer Support
4.1
5 reviews of 6,749 View all reviews
Rakesk
Rakesk
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 07/05/2024

Incredible CRM Functionalities and Useful Marketing Tool.

Generation of marketing feedback and creating sales reports and also monitoring different active campaigns across several marketing channels.

Pros

Zoho CRM provides a unique CRM capability and sales pipeline management and on multiple projects contacts management this product is amazing.
Content creation and easy workflow management are the most important things that the platform offers the best.

Cons

Nothing at all to dislike on Zoho CRM because after the new user is through with training, the rest is just working.

Julián
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 12/05/2024

Best CRM for large, medium and small companies

I work evaryday for manage contact, sell oportunities and command dayli task,

Pros

Its capable to connect with meny other 3r party aplications.

Cons

The interface in some apps can be improved

Alternatives Considered

Odoo and HubSpot CRM

Reasons for Switching to Zoho CRM

For teh number of others apps like xoho project, sales Iq and others that you can connect in one click.
Emma
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 22/07/2023

Support is not there when they have a glitch!

Zoho is great until something goes wrong, they caused the glitch and no one has ever offered a suitable solution. You spend all this money setting up the system to be left high and dry when they have an issue.

Pros

Emails linked to the CRM which was all in one place.

Cons

The support team leave you going around in circles. When you give and instruction they always come back with but can we help you. This is always the response leaving you with no answers or resolution. They take your money and do not refund or offer any compensation. You get ignored and basically sent to the beginning every time so you go away.

Alternatives Considered

Salesforce Platform

Reasons for Choosing Zoho CRM

Because the glitch was never fixed and I needed to get my business working again, the IT company went 4 weeks back and forth with no resolution. 8 months later still nothing, request to cancel subscription ignored. Got the but let us help you and they still take the payment and then won’t refund.

Reasons for Switching to Zoho CRM

It was within my budget at the time. Don’t I regret that now.
Delilah
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 26/02/2024

ZOHO CRM works well enough

Generally quite good within the realm of what is already established in the system and can often help with custom code functions for features that aren't readily available. Implementation was mostly left up to us with support when asked for. Other companies we looked at would have done the implementation for us, which, if you have the budget, will definitely help speed up and streamline your process.

Pros

Aesthetic and general ease of use. Workflows are generally easy to implement. Most of my staff seems to have gotten the hang of things pretty quickly. HIPAA compliance was a must for my small medical business, and ZOHO CRM was able to provide.

Cons

Missing some key features - or example, tasking a group rather than an individual, seems to be a feature that many people have been asking for, for a long time (several years), but has yet to be developed. Another example, the Deal Kanban View is nice, but if you want to see only one pipeline (regularly, set as your default), this isn't possible. You have to select that pipeline manually every time you go into the deals view.

Alternatives Considered

LeadSquared

Reasons for Choosing Zoho CRM

Lack of HIPAA compliance, and lack of features within our budget

Switched From

HubSpot CRM

Reasons for Switching to Zoho CRM

pricing was much more competitive for a small business like ours.
Mary Lynn
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 25/04/2024

Small Organization transitioning to Zoho

So far it has been very positive. We have done a good bit of data customization and the team is starting to test functionality. It is a lot for a team to get accustomed to but after some initial testing I believe the adoption will be strong.

Pros

We will transition from the Zoho Bigin product to Zoho CRM. Both products are good but the ability to customize Zoho CRM modules and fields make it a viable product for us.

Cons

Along with a high level of functionality comes a certain amount of complexity that can make customizing your setup a bit tricky. However, if you allow for a bit of time to understand your options in Zoho, you can map your needs and create a highly functional data system.

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