--- description: Review of Zoho CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho CRM | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [Zoho CRM](/software/392464/zoho-crm) # Zoho CRM Canonical: https://www.softwareadvice.co.uk/software/392464/zoho-crm Page: 1 / 282\ Next: [Next page](https://www.softwareadvice.co.uk/software/392464/zoho-crm?page=2) > Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions. Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for emergencies and can display relevant statistics or documents when performing searches. Uers can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM. Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures. > > Verdict: Rated **4.3/5** by 7010 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7010 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Appointment Scheduling - Asset Lifecycle Management - Automated Routing - Budgeting/Forecasting - Business Card/Badge Scanning - Business Process Automation - Business Process Control - Buyer Management ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Related Categories - [Nonprofit CRM Software](https://www.softwareadvice.co.uk/directory/4788/nonprofit-crm-software/software) - [AI Sales Assistant Software](https://www.softwareadvice.co.uk/directory/4614/ai-sales-assistant/software) - [Real Estate CRM Software](https://www.softwareadvice.co.uk/directory/338/real-estate-crm/software) - [Healthcare CRM Software](https://www.softwareadvice.co.uk/directory/393/healthcare-crm/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (19024 reviews) 2. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4493 reviews) 3. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (630 reviews) 4. [HubSpot Sales Hub](https://www.softwareadvice.co.uk/software/21946/hubspot-sales-hub) — 4.5/5 (506 reviews) 5. [Bigin by Zoho CRM](https://www.softwareadvice.co.uk/software/392397/bigin-by-zoho-crm) — 4.7/5 (745 reviews) ## Reviews ### "Flexible CRM for Contact and Workflow Management" — 5.0/5 > **Nikitha** | *5 October 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM provides a well-organized way to manage customer information, contacts, emails, and sales workflows in one place. It is relatively easy to navigate, and the contact management features make it convenient to maintain customer records and track interactions. Workflow management and email campaign capabilities are also useful for keeping customer communication organized. > > **Cons**: The number of available features can make the platform feel somewhat complex when first getting started. Some advanced workflow and email campaign functionality may require additional setup, and navigating between different CRM functions can take some time to become familiar with. > > Overall, Zoho CRM is a capable CRM platform for managing contacts, customer communication, and business workflows. Its ease of use and contact management features make it useful for keeping customer information organized, while email and workflow tools help streamline communication and recurring processes. Customer support is helpful, although the platform can have a learning curve when using its more advanced capabilities. ----- ### "This is what I needed, except for the mobile experience" — 4.0/5 > **Ludwig** | *21 September 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: I use this CRM as a business owner to manage my clients and my leads. It is handy to have on a mobile device and I can update client records any time 24/7. > > **Cons**: Interface is kind of weird. You have to work through a lot of menus and modules to get to the actual lead tracking part that I care about. They make a lot of other Zoho apps promotion. > > It is better than other similar CRM I have tried for clients even though interface could be refined more. ----- ### "An affordable Saas CRM for your sales pipeline" — 4.0/5 > **John** | *19 July 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: After using it for a few years now, Zoho is a good, simple, internet based CRM that does the job well for our sales-pipeline tracking. > > **Cons**: I am not loving that it is still a SAAS system, where you pay monthly, basically renting the software in perpetuity. We will be scaling back on it as we build our own in-house version for the sales-pipeline. > > Zoho CRM is an inexepensive CRM system that does the job well for certain things, and we use it for our sales pipeline tracking; it's good for lead tracking. ----- ### "Horrible CRM - STAY AWAY" — 1.0/5 > **Donna** | *27 July 2026* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: I didn't. They have not shown any value at all. Found this system to be extra work for everyone. The setup and look does not make it easy while speaking to a customer. > > **Cons**: Everything. Now they've changed the system view and cannot get it back to original version. Everything costs you - no one willing to assist nor care. Need to do a lot of research on anyone that says they are an expert to help you set this up. > > This has been a horrible experience starting with Berryforms that set this up. Cannot get anything to work correctly - made us miss SalesForce immediately. Would give a 0 star review if I was able to. ----- ### "Zoho CRM allows all customer contacts to be tracked transparently in one place." — 5.0/5 > **Joy** | *28 September 2026* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Effective and efficient processes, attention to detail, flexibility, and transparency for all employees. Excellent and helpful support when you really need it. Customer inquiries can be processed effectively and in a well organized manner by the team. It have succeeded in uniting all internal and external communication channels as well as all documents in one central location. This saves an incredible amount of time. > > **Cons**: There isn't much to it. Except that the enormous complexity offers a multitude of possibilities that need to be understood. > > We really do handle all our email traffic with this tool. Since we started using Zoho CRM, our workflow has definitely improved significantly. Using specific templates makes it possible to respond quickly and in certain scenarios even automatically, to customer messages, which is extremely helpful. ----- Page: 1 / 282\ Next: [Next page](https://www.softwareadvice.co.uk/software/392464/zoho-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/392464/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data