Keap (formerly Infusionsoft) is a cloud-based sales and marketing solution that offers customer relationship management...
Learn more
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Bigin by Zoho CRM
Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheets-like simplicity to CRM and allows anyone to get started in under 30 minutes without any prior training.
With options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, no-code forms, product tracker, customizable dashboards, and real-time notifications.
Bigin integrates with popular third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow and Zoho CardScanner. Bigin's mobile apps for iOS & android offer seamless access to customer information anytime, anywhere so that businesses can close deals even on the go.
Bigin by Zoho CRM pricing
Bigin by Zoho CRM has a free version and offers a free trial. Bigin by Zoho CRM paid version starts at £0.80/year.
Starting Price:
£0.80/year
See pricing details
Free Version:
Yes
Free trial:
Alternatives to Bigin by Zoho CRM
Ranked the #1 easiest-to-use CRM for small businesses and the #1 CRM by US News and World Report for four consecutive...
Learn more
Ontraport is a no-code business software that empowers service businesses to systemize and scale. Ontraport manages and...
Learn more
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal,...
Learn more
Capsule from Zestia is a cloud-based CRM application that enables small and midsize organizations to keep track of the...
Learn more
Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses....
Learn more
Bigin by Zoho CRM Reviews for UK Users
Feature rating
5 reviews of 504
View all reviews
Wendell
- Industry: Maritime
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 23/08/2024
Dellnurse's Review of Bigin by Zoho
At Dellnurse, we are working on some operational upgrades that we are very excited about! We are especially proud of team dedication and commitment in getting this new phase off the ground in time and on budget. Just as our clients projects are our passion, so too are our own company's internal projects.
We are especially excited working with Futureline Global as our preferred managed services provider. From innovative business strategy, technology integration and admin support services, they have been consistently providing value beyond expected. We are definitely enjoying their implementation of simple but effective business tools such as Bigin by Zoho CRM, which we now use for our customer relationship management. Bigin is a simple but very effective solution for managing customer data. It is user-friendly and has seamless functionality. Managing our sales pipeline is a breeze and the app allows us to stay on top of leads, update information and track interactions on the fly, ensuring no opportunity is missed.
With the moves being made, the excitement is buzzing. We are even more excited in serving you because at Dellnurse Services Limited, your projects are our passion!
Pros
Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and automate follow-ups seamlessly. The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs.
Cons
We are aware of Bigin's role in the market and its not the full fledged CRM solution but we wished the email function was part of the Free version, at least the basic function of sending mails.
Kévin
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4
5
Reviewed on 15/07/2024
Top CRM for small businesses
Pros
accessible even for small businesses and individuals without a technical background. The setup process is straightforward, allowing users to get up and running quickly. Its integration with other Zoho applications and third-party tools is seamless, providing a cohesive ecosystem for managing various business operations. The pipeline management feature is particularly impressive, offering clear visualizations of sales stages and helping to track progress effectively. Additionally, the mobile app ensures that users can manage their customer relationships on the go. Overall, Bigin combines simplicity with robust functionality, making it an excellent choice for those looking to streamline their CRM processes without the complexity of larger CRM systems.
Cons
What I liked least about Bigin by Zoho CRM was its limited customization options, which made it challenging to tailor the CRM to specific business needs.
Natesh
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Value for Money
1
Features
1
Ease of Use
5
Customer Support
1
1
Reviewed on 24/01/2021
Bad experience with Bigin
It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually
Pros
Integration with GSuite
Tasks / Calendar
Cons
The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting
Alternatives Considered
HubSpot CRMReasons for Choosing Bigin by Zoho CRM
To ensure zoho books integration should work and felt natural extensionSwitched From
HubSpot CRMReasons for Switching to Bigin by Zoho CRM
To ensure zoho books integration should work and felt natural extensionResponse from Zoho
Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful.
As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!
Replied 19/02/2021
Mansi
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4
5
Reviewed on 19/06/2024
Enhancing Business Efficiency with Bigin by Zoho CRM and Wix Integration
Firstly, the user interface is incredibly intuitive. I was able to get started with minimal setup time and training. The pipeline management features are fantastic, allowing me to easily track the progress of my deals and stay organized. The customization options are also impressive, enabling me to tailor the CRM to fit my specific business needs perfectly.
Pros
I recently started using Bigin CRM, and I have to say, it has completely transformed the way I manage my customer relationships and sales processes. As a small business owner, finding a CRM that is both powerful and easy to use has been a challenge, but Bigin CRM has exceeded all my expectations.
Cons
integrations with other tools are generally seamless, there are a few third-party applications that I wish Bigin supported.
Alternatives Considered
LeadSquaredReasons for Choosing Bigin by Zoho CRM
HUBSPOT was costly and less efficient. Had less features.Switched From
HubSpot CRMReasons for Switching to Bigin by Zoho CRM
One of the standout features for me is the seamless integration with other tools I use daily. Whether it’s syncing with my email, calendar, or other business applications, Bigin CRM ensures that all my data is in one place, making my workflow much more efficient. Customer support has been top-notch as well. Whenever I had questions or needed assistance, the Bigin team was quick to respond and provided thorough, helpful solutions. Overall, Bigin CRM offers exceptional value for its price. It’s a robust, user-friendly solution that has significantly improved my ability to manage customer relationships and drive sales. I highly recommend it to any small business looking for an effective CRM system.
Ankit
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0
5
Reviewed on 12/07/2024
Simple to user for Startups
Overall, Zoho Bigin is an excellent choice for small businesses looking for an affordable, easy-to-use CRM with essential features and good customer support.
Pros
Customization: Highly customizable to fit specific business needs.
Mobile Access: Robust mobile app for managing tasks on the go.
Ease of Use: User-friendly interface and quick setup.
Cons
Expensive: Not Cost-effective for small startups with pricing per user.
Customization Limits: Some customization options are restricted in the lower-tier plans.
