--- description: Review of Zoho Assist Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoho Assist | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/4019/remote-desktop/software) > [Zoho Assist](/software/392373/zoho-assist) # Zoho Assist Canonical: https://www.softwareadvice.co.uk/software/392373/zoho-assist Page: 1 / 59\ Next: [Next page](https://www.softwareadvice.co.uk/software/392373/zoho-assist?page=2) > Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis. > > Verdict: Rated **4.7/5** by 1446 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1446 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: ₹480.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications - Annotations - Authentication - Availability Indicator - Backup and Recovery - Billing & Invoicing - Chat/Messaging - Collaboration Tools - Conferencing - Customisable Branding - Customisable Reports - Customisable Templates - Dashboard - Desktop/Browser Sharing - Diagnostic Tools - Diagnostics Tools - Email Reminders ## Integrations (17 total) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Desktop Software](https://www.softwareadvice.co.uk/directory/4019/remote-desktop/software) ## Related Categories - [Screen Sharing Software](https://www.softwareadvice.co.uk/directory/4402/screen-sharing/software) - [Meeting Software](https://www.softwareadvice.co.uk/directory/4303/meetings/software) - [RMM Software](https://www.softwareadvice.co.uk/directory/4344/remote-monitoring-and-management/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [MSP Software](https://www.softwareadvice.co.uk/directory/4553/msp/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.co.uk/software/99131/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24146 reviews) 3. [AnyDesk](https://www.softwareadvice.co.uk/software/100985/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.softwareadvice.co.uk/software/100976/supremo) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.softwareadvice.co.uk/software/71943/isl-online) — 4.7/5 (779 reviews) ## Reviews ### "Great solution for SMBs\!" — 5.0/5 > **Jason** | *19 May 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Intuitive, easy to for both the tech and the remote user, and budget friendly. Connection is stable and lag free. If you are a small-medium size business, this is a great remote support tool. When partnered with Zoho Desk, management and ticketing is simple. > > **Cons**: Interface could use some updating, but it is mostly a cosmetic Con. Also, it would be nice to be able to launch a session directly through Zoho Desk, along with the associated ticket times (machine interaction times). Currently, you would have to manually enter the Assist session notes and technician times into the ticket in Zoho Desk. > > Positive, very happy overall. It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory. ----- ### "Zoho Assist review." — 5.0/5 > **José** | *1 July 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Good value for money. Excellent customer support. Easy to use. Connection to devices with minimal effort. Web-based interface. Chat included. No connection Issues under normal network conditions. > > **Cons**: So far, chat responsiveness is the main issue. It is slow and weak at recognising non-standard characters. > > For $10 a month, you get an excellent remote assistance product with similar tools as much more expensive software. Easy to use, with all the features required for the job. Fast and competent support. When an issue with credential elevation arose, it was resolved immediately. ----- ### "Best support product. Saves me hours int he car" — 5.0/5 > **Rick** | *9 December 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections > > **Cons**: Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you > > All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support ----- ### "It is my favourite remote access solution" — 5.0/5 > **Roscoe** | *31 March 2026* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Zoho was very easy to use, and ease to install. It links with Spiceworks Help Desk which is great bc I can track tickets by device. Saves so much time being able to remote access. I usedthe option that allows me to group devices like I was used to when I used BeyondTrust Bomgar. It is a great tool without any need for customer support to guide you through setup. It also offers MFA which is a great option for users needing a secure remote access option. Lastly, value\!\!\! It is very valuable as a government agency that has a fixed budget. I have been and will continue to recommend this product > > **Cons**: The option of technician vs unattended assistance was confusing in the beginning. I had to use the trial to understand the difference. I wish it was made clearer in the pricing. > > love it\!\!\!\! I have used multiple applications - Bomgar, Teamviewer, Anyviewer, AnyDesk, ScreenConnect - and this one is my favourite. Bomgar is 2nd. If I was given an option to use any on my list and someone was paying for it, I would still choose Zoho. The pricing options and customizations make it a no brainer. ----- ### "Great first experience with Zoho Assist" — 4.0/5 > **Harry** | *23 June 2026* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: easy to understand and remote connection works everytime. I like the simplicity of the software and using it or a week i understand most features > > **Cons**: lacking features which had one Atera such as more details on a computer and how it is managed such as intune. > > i like it. it is simple and works just as I need it to support our clients with IT issues. I have used it a few times and connected right away and able to assist ----- Page: 1 / 59\ Next: [Next page](https://www.softwareadvice.co.uk/software/392373/zoho-assist?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/392373/zoho-assist) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data