---
description: Review of Catalyst Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Catalyst | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Catalyst](/software/247011/catalyst)

# Catalyst

Canonical: https://www.softwareadvice.co.uk/software/247011/catalyst

> Catalyst is a cloud-based Customer Success Platform (CSP) created by CS leaders for use by CS teams.

We help Customer Success teams centralize siloed customer data, get a clear line of sight into customer health, and scale customer journeys that drive retention and growth.

We provide robust integrations, flexible platform configuration, intuitive easy-to-adopt design, and deep CS expertise. All of this helps us help you overcome the most daunting roadblocks on the path to driving retention, scaling your CS team, and making Customer Success central to your organization.

Why do customers like you choose Catalyst?
- Speed of implementation 
- Data Integration 
- Ease of administration 
- User Experience 
- High degrees of configurability and customization (without complex UI) 
- CS Expertise  
- Services at no extra cost 
- Unlimited users
> 
> Verdict: Rated **3.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.7/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Catalyst Software

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: Catalyst offers an account-based pricing model, with unlimited viewer access and services included to ensure you are fully supported and can drive customer-centric collaboration with all teams across the company.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- CRM
- Churn Management
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Contact Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Drag & Drop

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software)

## Related Categories

- [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software)
- [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software)

## Alternatives

1. [Skalin](https://www.softwareadvice.co.uk/software/322799/skalin) — 4.9/5 (55 reviews)
2. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [Custify](https://www.softwareadvice.co.uk/software/148852/custify) — 4.9/5 (122 reviews)
4. [Customerscore.io](https://www.softwareadvice.co.uk/software/524566/Customerscore-io) — 4.8/5 (17 reviews)
5. [monday CRM](https://www.softwareadvice.co.uk/software/348745/monday-sales-crm) — 4.7/5 (453 reviews)

## Reviews

### "Catalyst Review" — 4.0/5

> **Jon** | *29 June 2025* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Keeps project notes well organized.  The ability to create and save templates help boost efficiency.
> 
> **Cons**: There's alot to do on catalyst so at times it can be difficult to navigate if you aren't used to it.
> 
> I've had a good experience during my time using this product.  Much better than previous project trackers I've had to use, probably neck and neck with some of the other top platforms on the market

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### "Useful tool for account management" — 4.0/5

> **Daniel** | *28 November 2022* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Catalyst is a useful tool for customer account management. My team is able to easily track the health of our customer accounts, as well as most recent interactions and touchpoints. I also like that this platform integrates with our Salesforce CRM, making it easier for our team to engage with our customers and keep sentiment positive.
> 
> **Cons**: Catalyst sometimes takes more than one business day to sync our information to-and-from the Salesforce CRM. Often our team is waiting for Catalyst updates to publish in our CRM tool, so data does not always match up from one system to another.

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### "Catalyst was great, but we changed softwares when issues persisted" — 3.0/5

> **Laura** | *11 June 2021* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: This program was my first experience with digital data collection, and I liked the overall operation of it when it was working consistently.
> 
> **Cons**: It failed to work often, leaving us unable to access our past data or collect data for a current session.
> 
> When I first joined this company they were already using Catalyst, and I really liked it. But the reliability issues were crippling to us, so we ended up changing softwares last year.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/247011/catalyst)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/247011-catalyst/> |
| en-AU | <https://www.softwareadvice.com.au/software/247011/catalyst> |
| en-GB | <https://www.softwareadvice.co.uk/software/247011/catalyst> |
| en-IE | <https://www.softwareadvice.ie/software/247011/catalyst> |
| en-NZ | <https://www.softwareadvice.co.nz/software/247011/catalyst> |

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