--- description: Review of Cisco Unified Contact Center Express Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Cisco Unified Contact Center Express | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [Cisco Unified Contact Center Express](/software/391960/cisco-unified-contact-center-express) # Cisco Unified Contact Center Express Canonical: https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express > Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management. Cisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers. This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability. Other features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance. > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Notifications - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Computer Telephony Integration - Contact Management - Customer Experience Management ## Category - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) ## Related Categories - [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) ## Alternatives 1. [RingCX](https://www.softwareadvice.co.uk/software/24307/ringcentral-contact) — 4.2/5 (253 reviews) 2. [8x8 Contact Center](https://www.softwareadvice.co.uk/software/391471/8x8-contact-center) — 4.3/5 (47 reviews) 3. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews) 4. [ZIWO](https://www.softwareadvice.co.uk/software/52205/ziwo) — 4.7/5 (108 reviews) 5. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "Feature-Rich" — 4.0/5 > **Verified Reviewer** | *25 May 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools. > > **Cons**: Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions. ----- ### "Better than most and ahead of the curve\!" — 5.0/5 > **Jacqueline** | *15 June 2017* | Recommendation rating: 10.0/10 > > **Pros**: Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda. > > **Cons**: There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future. > > I left the company using this service six months ago. I miss it already. ----- ### "Easy enough" — 4.0/5 > **Aimee** | *13 March 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The ability to make conference calls with multiple customers has never been easier with any other system\! > > Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco ----- ### "Video collaboration solutions" — 5.0/5 > **Shantanu** | *17 April 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. > > **Cons**: Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser. ----- ### "Helpful Calling Company" — 4.0/5 > **Megan** | *21 November 2016* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Easy to use for anyone. > > **Cons**: There are some lines that don't connect with cisco, making the calls go automatically to a busy line. > > Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/391960/cisco-unified-contact-center-express) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data