TheraNest

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

Price for value. Good features. Fairly intuitive. Good tech support.

Cons

Difficult to set up divorced parents for one child as system is not well set up to handle that; complicated. Document signing can be difficult when individual forms need signature by a client. Did not like the telehealth option as can only be used with clients, not prospects.

Alternatives Considered

Reasons for Choosing TheraNest

Reasons for Switching to TheraNest

Pros

Ease of use, intuitiveness and recent changes that offer the ability to navigate to most of the major screens from any screen.

Cons

I am dissatisfied with the limitations of intake for new clients. I would like to see more integrated prospective client contact features. Including initial point of contact, scheduling, automated text follow ups, etc for prospective clients.

Also, I used to really like the training platform. I dont like it anymore it's too cumbersome and convoluted.

There are some reports that I would like to see improvements on.

Pros

easy to navigate, billing is easy, can create standardized forms, can upload documents into client file, agenda and calendar view are helpful, notes are narrative-not drop downs

Cons

no way to communicate with clients within the system or send client documents to review (other than created standard forms)

Alternatives Considered

Reasons for Choosing TheraNest

Switched From

Reasons for Switching to TheraNest

Pros

It is easy to use and covers all my business needs.

Cons

It is expensive and cumbersome when you run into client limits.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

Theranest is more user friendly than other emr software prgrams I have used in the past.

Cons

The quality of the product deteriorates with each update since aquiring therapy brands.

Pros

has all I need--scheduling, reminders, CC billing, superbills, telehealth platform, customizable forms

Cons

The merged and customer support has diminished and a recent software update blocks us from seeing and changing appointments more than 60 days in advance.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

I have found TheraNest easy to use and like the customizability of the product.

Cons

TheraNest is pricey compared to competitors.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

Theranest is efficient and organized. It is the easiest to use and navigate as compared to other EMR softwares I have trialed.

Cons

I would like to be able to submit treatment plans with a signature.

Alternatives Considered

Reasons for Switching to TheraNest

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Alternatives Considered

Reasons for Choosing TheraNest

Reasons for Switching to TheraNest

Pros

Ease of charting and making appointments. That part is typically ok - unless the system is down - which happens way more than it should.

Cons

Not sure where to begin! Theranest is an extremely complicated system and there is a big large learning curve for all users - even just clinicians that make appointments and chart. It is extremely cumbersome for billing and insurance work. Back buttons have to be used all the time - at least 3 times to update client insurance claims. Look at invoice, enter what the client owes, save. Back button - write off the money the insurance won't pay, save, back button, charge the client what they owe, back button, send the client a statement (their "automatic" receipts don't show what the date of service is). I really need someone else trained on the billing part of the system and I cannot even imagine the extra time I would have to take to train someone and the mistakes that would be made. There is way too much room for user mistakes when using the theranest billing system. I pay a lot extra for their billing portion to use their clearing house, yet I am consistently having to go to each payor's websites and figure out what is going on with various claims when the Era's come back to theranest - I should say "if" they come back to theranest. Today their ERA processing suddenly stopped working and now I get to spend hours and hours updating clients billing charts manually for the week! We have 6-7 clinicians and it already takes me 2 full working dates to reconcile accounts with theranest. when things are working "properly". They claim to be very proud of their billing system - as they have "added" features to make the billing process quicker- (which I found their "upgrade3" doesn't even pull the correct amount a client owes and it needs to be manually fixed anyway and I have to manually write off money insurance won't pay). Oh by the way - they upped their monthly fee because they added this "upgrade" that doesn't work. Their updates at times causes problems elsewhere in the system - which means something else like updating a chart for example or simply saving notes you have written stops working. God forbid you don't remember to save everything every 2 seconds or all will be lost. When adding a diagnosis to a clients charge - you have to save it 2x in two different areas or it doesn't save! Customer service is "available" but expect to wait for days before they reply back to you - usually asking questions you have already told them in your request for help email. When you send a message back reiterating what you already said - there is never a quick reply. So any problems with the software could literally take a week to fix. I actually got someone today on chat - which is the very first time in the 6 years this has ever happened - and then had to spend literally one hour chatting about our ERA issue today because he failed to explain anything in any clear way - only directed me to some form and because between each line of chat - it took 2 minutes for the message to even get to each other. (oh yeah, I forgot to mention that the system is super slow at times-not my computer - it happens to all of us). They are constantly changing things with the software that are an unnecessary waste and cause a lot of confusion and time for the user because all the sudden something is different. For example, for some reason only they know, they stopped allowing the same email to be used in different client accounts (we work with children). We see many sibling groups and use their parents email on their chart to send statements or reminders, etc. Now we can't use the same email. So again - extra time and money had to be spent for my office manager to call these families and ask for different emails. Parents like information to go to one email. Many parents weren't happy about this. Who checks 3 different emails everyday? Customer service's response was "We recommend you have the parents create emails for their children to access the data, and also should help them distinguish and filter data between their kids if they have multiple". Um, ok. Basically - they will not go back to allowing us to use one parent email for his or her kids. After years and years of headaches and so much extra work theranest adds, just to use the expensive software, that was the straw that broke the camels back. We are searching for a new system - stat. Have not done it before now because the thought of switching all clients over and the learning curve of a new system was too much. BUT - now we are done.

Pros

TgereNest has made my job as a volunteer at a counseling center so easy. The program helped me first by the easiness of learning how to use TgeraNest as well as everything is easy to navigate. I am a first time volunteer here at the counseling center and I was not very familiar with this program however it is easy to use and very helpful in all aspects of our counseling center.

Cons

The fact that we work late sometimes mostly weekend and the system was being updated however that has only happened once and the updates were so worth it.

Pros

Ease of use, self intuitive, organizes client records and keeps track of scheduling and appointments.

Cons

Cost assoiciated with using some of the other features like claims submission.

Pros

I like the flatform and being able to do notes on system.

Cons

Very Difficult to get the billing, claims, EFT's and ERA's set up! THIS NEED A LOT OF IMPROVEMENTS!! MORE HELP FROM YOUR BILLING DEPARTMENT. YOU NEED TO FIGURE THIS OUT... I HAD 4 people want to use this program and they all changed because they could not get any of the billing, claims, EFT's, and ERA's set up! I about changed EMR systems due to this same problem! If it were not for help from [sensitive content hidden] in the billing to help me many times when I scheduled-- I would have changed systems as well. [sensitive content hidden] needs good recognition because it was her that helped me get my system set up!!!

Pros

It is relatively simple to navigate from the daily schedule

Cons

I enjoyed the app. I would enjoy an easy to navigate app. Sometimes the system is slow and has peculiar errors.

Pros

This system is user friendly and can be easy to maintain.

Cons

Cannot get technical support on the right subject or in a timely manner.
Phone calls and emails were not answered on a timely manner and on the right subject that I needed help with.

Pros

Like the EMR system. It makes billing for our practice easy.

Cons

Errors take a long time to be fixed. Sometimes names are duplicated and won’t get deleted for months.

Pros

Intuitive, easy to use. Templates for notes

Cons

I have not been able to enter a note and then go back to the same calendar page.

Pros

Ease of using the calendar, the telehealth platform, and the knowledge base for any questions that come up.

Cons

Sometimes documents are "clunky" to use but thankfully can often be modified as needed to fit my practice and needs.

Pros

Easy to use, assistive and supportive sections to make paperwork thorough but quick and detailed.

Cons

When identifying my caseload I had to click several times to make alphabetical order.

Pros

User-friendly, clear and very reliable service (rarely if ever has glitches). My feedback was considered, and TheraNest made a change to the box size for writing in, which has made it easier for me to interact with my notes, assessments, etc.

Cons

I wish there was less space on the page used up with the header and other still features, and more space for the elements that I am interacting with (ie: For my list of clients, the area that I can see is still very small).

Pros

Intuitive functionality, ease of use and storage capability.

Cons

I also use the Grow Therapy platform. That platform includes insurance credentialing, marketing for providers and an outstanding billing team. I have loved Theranest but it would be helpful and profitable for you and providers to take on the credentialing and marketing pieces

Pros

TheraNest makes notes and treatment planning easy.

Cons

I forget the back button does not work the way I think, also I do not like how some clients cannot upload insurance.

Pros

The notes are very user-friendly for the counselor.

Cons

Some tasks can be cumbersome. Like editing notes, adding progress notes to an existing file.

Pros

Easy scheduling view, easy saved note templates, easy insurance integration.

Cons

Want to see the full day of schedule view without scrolling, color coordinate appts, be able to chart by clicking the appt itself from scheduling view,and would want a quick link to a task list of unfinished notes. I come from titanium ehr and all of this was sorely missed.