ConnectWise ScreenConnect

Pros

I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc.

Cons

It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.

Cons

The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

Easy to navigate access to machines and the layout is customisable dependent on your criteria. For my case it is whether consent is required or not, and this makes it easy to find certain companies. The backstage mode is critical to our work, as it allows us to implement updates and changes without disturbing users. The chat system also reduces call time as I can chat about issues and easily multi-task.

Cons

No complaints, this system is wonderful.

Pros

This is a solid product for connecting to another computer remotely if you do not have a virtual desktop system.

Cons

I have a larger resolution monitor at home than the one in the office and it's hard to get the screen to adjust. Also it's hard to see if another user is logged in to the system already.

Pros

Exemplary performance and stability of the software. The software also has very professionalised and responsive vendor support services providers.

Cons

Pricing of the software is always a challenge. It keeps going up.

Pros

I have used ScreenConnect for many years and I like how easy it is to roll it out to our fleet and to jump in and out of a support session.

Cons

Sometimes a screen sharing session can be a little laggy when connecting with Macs.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.

Cons

There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

It helps to connect to remote machines very easily.

Cons

The new versions have to be downloaded regularly.

Alternatives Considered

Reasons for Switching to ConnectWise ScreenConnect

Pros

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Cons

Sometimes you have to restart the service after an outage before it gets you back in.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

Software is very user friendly. I also love how it works with other software we use.

Cons

Occasional bugs but they are resolved in a timely manner

Pros

I like the ease of use that Screenconnect offers. It's simple, web based control center allows it to accessible anywhere.

Cons

It can be pricey for the features. The addons function could also be a little easier to navigate.

Pros

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Cons

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Pros

Formerly Screenconnect, Connectwise Control is an easy to use remote software that gives IT professionals all the necessary support session tools to easily perform remote IT sessions with end users.
- Includes chat messaging
- Includes options to view services, logs, and processes
- Allows technician to blackout monitor / block keyboard presses during session
- Allows for easy facilitation of temporary remote sessions by non-technical staff
- Easy facilitation to give "passes" (timed access) to end-users and technical support staff
- Allows for basic scripting options for alerting and webhooks
- 2FA Authentication enabled

Cons

- Difficult initially to setup department groups of computers,
- Not a lot of documentation on setting up webhook scripting,
- Database maintenance can be tedious
- Outside basic functionality (which is all you need), selective and limited add-on options and integrations (compared to other product Automate [labtech])
- Uses Java over HTML5 only.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Reasons for Switching to ConnectWise ScreenConnect

Pros

We use both unattended and remote control and both are simple and easy to use. Staff have no issue learning to use ConnectWise Control and overall we have little to no problems with the platform.

Its connection quality options are great and find this to be a huge improvement over other platforms - we rarely have drop outs or lost connections.

Cons

The only feature that I dislike is that the platform logs out after a certain amount of time - I am guessing this is a security feature though.

Alternatives Considered

Reasons for Choosing ConnectWise ScreenConnect

Switched From

Reasons for Switching to ConnectWise ScreenConnect

Pros

Easy to establish a session.
Can see all screens.
Have other tools that can be used while on remote session.

Cons

File transfer. not so easy at times.
if you have not used for 7 days you have to do 2FA to log back in.

Pros

This product made it much easier for our department to support teachers and administrators in a more timely manner. We have 4 techs to handle 11 schools plus the main administration building so this has reduced response times greatly when needing to install a printer or software for staff member.

Cons

Not enough options for sorting the devices. I can filter connections by device name, user account name or even IP address, etc but we really would like to have an option to sort the devices based on last contact date and time so we can monitor more closely the devices that are not being used in our schools.

Pros

ScreenConnect with CW is our process when I need to see what a user is doing on their end to better understand their issue. Starting a session, have the user join the session and facilitate seeing their information is seamless. It is also very easy to disconnect so the user knows I am no longer in their computer seeing anything of concern as a notification is sent to the user I have disconnected.

Cons

Nothing at this time since using ConnectWise ScreenConnect is an easy process and meets my needs.

Pros

It makes it easy to connect to an end user for remote support.

Cons

It would be nicer if you didn't have to log into website to connect.

Pros

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Cons

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

Pros

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

Cons

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

Pros

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Cons

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Pros

Due to its end-to-end encryption, two-factor authentication, and session confirmation prompts, ConnectWise Control offers a high degree of security. Businesses can brand the UI with ConnectWise Control to give it a more polished and distinctive appearance.

Cons

ConnectWise Control can be expensive, especially for small businesses or those with a limited budget.

Pros

soild and reliable remote support tool works well

Cons

no cons it is a soild and reliable remote support tool works well

Pros

I *used* to like the "Toolbox" till they broke it.
Ability to reboot computer and stay connected.
Screen drawing.. but that is bittersweet as the feature was VERY BADLY written. Whomever wrote, clearly did not use it to try and talk someone through something on their computer.
The ability to dynamically group computers by client and tags is AMAZING!!! I love that I can code searches for my groups.
Ability to rename computers.
See how long computers have been off-line
The plugin system that allows me to greatly enhance the way I interact with the interface.
Ability to create user accounts and control their security. (Still waiting for ability to limit how many connections they use)
The fact that I can run it off my own server is AWESOME!

Cons

I used to love that I could use the "Toolbox" to execute my tech tools while working on computers. Just pick it from the list... have it download to C:\SomeFolder and then open that folder and all the tools were there. I could clean viruses, restart the computer, go back and continue. That is no more though. After I bought the software they changed it. Now the tools download to the users "Documents" folder. The users get mad at me for digging through their "Docuemtns" folder to try and find "my folder" where the tools download too. It is hard to get to the folder. It is impossible to set exclusions on the virus shield because the folder name changes as it in the users profile. If they have bad internet or I leave a scanning tool running a long time, lose connection, the folder is removed and so are the tools. I have to start all over. This software SUCKS NOW! They completely changed it. The worst part is... they did not have too. They could have easily let it continue to work the way it was and given us some toggles and variables to control its behavior. Bad programming really. They say this app was written by techs for techs.. I think that may have been true once. Not any longer.

Lack of hotkeys... To move between screens and clear the screen drawing.
Inability to set the color of the screen drawing.
No button to set "Auto" sizing on the resolution.
"Acquire Lock" feature never seems to work.
I would list more but I am out of space.

Pros

Connectwise Control allows us to support our staff anywhere as long as they have an internet connection. It's easy to set up on-prem or you can use the cloud version. The agent is easy to install and can be done through InTune which is always a bonus. Updates are easily managed, it's fast and there are some great features such as being able to turn off the users input or blank their screen.

Cons

It is slightly more expensive than some of its competitors, but personally I believe it to be a superior product.