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ConnectWise ScreenConnect
4.7
Overall rating
Reviews
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About ConnectWise ScreenConnect
ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.
The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.
With ConnectWise ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.
ConnectWise ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.
ConnectWise ScreenConnect is available on an annual subscription basis that includes support via phone.
ConnectWise ScreenConnect pricing
ConnectWise ScreenConnect has a free version and offers a free trial. ConnectWise ScreenConnect paid version starts at US$36.00/month.
Starting Price:
US$36.00/month
Free Version:
Yes
Free trial:
Yes
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ConnectWise ScreenConnect Reviews for UK Users
Feature rating
5 reviews of 1,908
View all reviews
Jeev
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 02/07/2019
If you value your time and energy, use this software
I use this software on a daily basis to keep IT operations within my organization running like a well-oiled machine. Our pharmacies are very remote and the ease of deployment makes it a breeze to troubleshoot any machine located anywhere from anywhere.
Pros
ConnectWise Control was incredibly easy to implement, and is very powerful. It comes with so many tools and features that are invaluable and solve complex problems very simply.
Cons
No cons really. Any features and updates or nice-to-have's are added by their development team in subsequent updates, and they really do listen to their user base.
Alternatives Considered
LogMeIn RescueReasons for Choosing ConnectWise ScreenConnect
More features, less expensive, easier to deploy, saves me time, better support, and I've said it before, but the features. They are powerful and make my job so much easier.Switched From
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
For the same reasons as I mentioned above, ConnecWise has more features, is less expensive, is easier to deploy, saves me time, and has a better support and development team.
Harmz
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 12/08/2024
THE perfect alternative to Anydesk or TeamViewer.
Great app, super easy to deploy. We had some follow up emails from our trial from someone at ConnectWise to check in which was a nice touch, and the whole process from start to finish was really really smooth.
Pros
ScreenConnect is incredible. The process of deploying to various endpoints is super easy via Intune - just build the app from the admin portal and deploy the MSI file. Being able to disable guest input is super handy when providing remote support to users who continue working whilst you're trying to make a fix.
Cons
The admin panel isn't the clearest - turning off features like the desktop preview images should be far easier, we had to do some Googling to find out how to do it as it feels like an invasion of privacy.
Alternatives Considered
AnyDeskReasons for Choosing ConnectWise ScreenConnect
Teamviewer became horrifically expensive when managing over 500 devices, to add an extra 500 was horrendous and they would only allow this if we renewed our contract for an additional 2 years. Managing the install via Intune of Teamviewer has become a massive chore too - some devices for some reason fail to load the app which is annoying when trying to remotely manage and support users.Switched From
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
AnyDesk is great, however the ability to build your own app for your environment is the worst experience we've ever had. The build tool is slow, seems to forget half of the options you'd selected and unattended access was painful. I don't know who at AnyDesk signed off on the tool, but it needs to be removed.
Adam
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
2
3
Reviewed on 28/06/2019
The price is right, it has enough features that were not that easy to integrate, its reputation...
see above
you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free,
dameware, Zendesk, anydesk, realvnc just to name a few
we as IT professional cant afford to look stupid with virus threats coming up with screenconnect
and telling people all these instructions to get control your one step installer plugin never worked !!
but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever!
i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally
thanks any more information happy to help
maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180'
Pros
THE price compared to TEAMVIEWER AND LOG|ME in
i was not a large operation so the licensing suited
i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled
affordable
once i was remotely connected it was fine
It has many integrations and partnered up with a lot of companies
Cons
Its a pity you have not a better business relationship with antivirus companies
in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying
it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work
It was not very intiutive some tasks -- like the whole process i would go through with clients
download the exe or file
then double click on it --- if you miss it , it will be in your downloads
then click run
follow prompts
then allow
and no at this point i would sometimes get a prompt to update the software
not good, not good at all
your sales and support staff could not give a dam because i was a small 1-15 users account
it was not very easy and intuitive initially to do file transfer - have you used team viewer?
most respectable organisations wont allow 8041 port through there firewall
it has lost its good reputation that support users at the large universities have originally given it
being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool
with all the quality secure easy products on the market these days | cisco
webex|
Reasons for Choosing ConnectWise ScreenConnect
ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work!Switched From
TeamViewer RemoteReasons for Switching to ConnectWise ScreenConnect
CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM
Alex
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
5
Reviewed on 14/08/2024
Involved setup but a top-tier remote access product
We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system.
Pros
Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource.
Cons
There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application.
Alternatives Considered
SplashtopReasons for Choosing ConnectWise ScreenConnect
Moving away from line-of-sight connection and VNC securitySwitched From
VNC ConnectReasons for Switching to ConnectWise ScreenConnect
Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered.
Clayton
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 07/05/2024
Remote Management
Pros
I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.
Cons
Sometimes you have to restart the service after an outage before it gets you back in.
