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ConnectWise ScreenConnect
4.7
Overall rating
Reviews
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About ConnectWise ScreenConnect
ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.
The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.
With ConnectWise ScreenConnect's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.
ConnectWise ScreenConnect's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise ScreenConnect allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.
ConnectWise ScreenConnect is available on an annual subscription basis that includes support via phone.
ConnectWise ScreenConnect pricing
ConnectWise ScreenConnect has a free version and offers a free trial. ConnectWise ScreenConnect paid version starts at US$36.00/month.
Starting Price:
US$36.00/month
Free Version:
Yes
Free trial:
Yes
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ConnectWise ScreenConnect Reviews for UK Users
Feature rating
5 reviews of 1,908
View all reviews
Ron
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 09/01/2020
One of the best remote tools I've ever used !
The company I work for is supporting over 300 customers and when I came to work here, all remote connections were manually made. Ofcourse not so efficient.
So I started to implement Devolutions Remote Desktop Manager, where I could create a lot of our remote connections but unfortunately not all.
Especially the remote connections which need a VPN connection before using RDP to remotely connect to the server. It is possible in RDM (jump to a virtual machine on the network, start the VPN connection there and then RDP into the server), which is time consuming (over 2 minutes per session).
Therefor I was looking for a quicker solution, but still with the security a VPN connection has to offer.
And then I found ConnectWise Control, which does all that.
Once I tried the trial version and extended it (with help of the CW support team), I was sure this was the solution I was looking for.
Now it only takes me 15 seconds to remotely connect to remote server.
And not only me, but thanks to the integration in RDM my fellow colleagues can use the same configured session and start the remote connections.
Pros
The ease of set up, price, LDAP intergration, RDM (Devolutions Remote Desktop Manager) integration, email notifications
Cons
The set up of email notifications can be a little difficult to master. Once mastered, it's quite simple.
Alternatives Considered
ISL LightReasons for Switching to ConnectWise ScreenConnect
First of all the price and secondly the ease of set up.
Jonathan
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0
4
Reviewed on 31/08/2021
A lot of value for dollar with ConnectWise Control
Overall ConnectWise Control has been easy to deploy and use. Initially we were hesitant to add our servers to a remote support tool like ConnectWise Control or TeamViewer, but this tool has made remote server administration much simpler.
Pros
ConnectWise Control has a great web view that allows us to quickly find the computer/server we're looking for. We can run standard command line and PowerShell commands through the web interface to quickly gather information or troubleshoot a user's computer without impacting the user experience. The screen share is very fast and reliable and often preferred over Remote Desktop sessions. It's also very nice to be able to switch between user sessions on the computer, like when interacting with a Remote Desktop server and needing to assist a specific user on the Remote Desktop server.
Cons
The software doesn't fully integrate with Microsoft Endpoint Manager, the only software that does is TeamViewer.
Verified Reviewer
- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4
3
Reviewed on 02/03/2023
It is simple to access the server with ConnectWise remotely.
Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.
Pros
Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.
Cons
There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.
Austin
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 21/05/2024
Screen connect review
Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.
Pros
How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.
Cons
Sometimes the connections can drop or the deployment wont work for what ever reason.
Kelly M
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4
4
Reviewed on 19/05/2022
It's perfect for remote troubleshooting and installation
Employee monitoring and new software deployment are two reasons why we utilize Connectwise Control. It is also used for troubleshooting deployed PCs on occasion. To swiftly access distant stations for troubleshooting and assistance, a basic security verification is required.
Pros
It's very convenient to be able to speak with our IT staff in real time, and the interface is so user-friendly. Characteristics of multipurposeness. It's a great option for anything from meetings to remote access to help desks to education and so much more. As a tool for establishing a remote desktop connection, ConnectWise Control excels.
Cons
It's possible to watch the screens of computers while they're in operation, without needing to connect to them. Better design for the dashboard is needed.
