--- description: Review of Twilio Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Twilio | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Transcription Software](/directory/4397/transcription/software) > [Twilio](/software/390005/twilio) # Twilio Canonical: https://www.softwareadvice.co.uk/software/390005/twilio Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/390005/twilio?page=2) > Twilio is a cloud communications platform that enables businesses to build, scale and operate their own customized communication solutions. The platform is designed to be customizable and easy to use, which means that businesses can tailor it to their specific needs. Whether it's adding new communication channels, creating custom workflows or integrating with third-party tools, Twilio makes it easy for businesses to create a communication solution that works for them. Additionally, the platform offers a serverless environment and visual builder, making it easy for businesses to build, deploy and run applications. > > Verdict: Rated **4.4/5** by 502 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 502 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - API - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Recording ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Transcription Software](https://www.softwareadvice.co.uk/directory/4397/transcription/software) ## Related Categories - [Transcription Software](https://www.softwareadvice.co.uk/directory/4397/transcription/software) - [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software) - [Speech Recognition Software](https://www.softwareadvice.co.uk/directory/4139/speech-recognition/software) - [Online Meeting Software](https://www.softwareadvice.co.uk/directory/852/online-meeting/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Alternatives 1. [SlickText](https://www.softwareadvice.co.uk/software/167722/slicktext) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.softwareadvice.co.uk/software/100592/omnisend) — 4.7/5 (836 reviews) 3. [EZ Texting](https://www.softwareadvice.co.uk/software/175675/ez-texting) — 4.4/5 (253 reviews) 4. [Klaviyo](https://www.softwareadvice.co.uk/software/63589/klaviyo) — 4.6/5 (528 reviews) 5. [Mailchimp](https://www.softwareadvice.co.uk/software/111921/mailchimp) — 4.5/5 (17603 reviews) ## Reviews ### "Good option to integrate communication into your developments." — 4.0/5 > **Milton** | *30 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: He has always been a benchmark in the communication sector. It has a very advanced API and can be integrated with many developments. > > **Cons**: Your rates should be more affordable, the internal administration of the dashboard should be more friendly and easy to use. Unsubscribe from a service should be more intuitive. ----- ### "Powerful Messaging" — 4.0/5 > **David** | *7 January 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Twilio is very powerful and allows me to not only send bulk emails but also text. App is very secure. > > **Cons**: Learning curve was a little difficult at first but it didn't tak elong. Once set up, there is little to no interaction, > > My experience with Twilio is positive. Once I got it set up, it just runs in the backgorund with no input on my end. ----- ### "Fantastic platform with easy SDKs" — 5.0/5 > **Darryl** | *17 April 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The simple SDKs already built out for almost any language, and ability to build almost anything you want/need\! > > **Cons**: It's a little intimidating at first. Lots of setup behind the scenes. However, once it's set up, it's a very solid product\! ----- ### "Great platform to build calling solutions" — 5.0/5 > **Verified Reviewer** | *20 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Twilio provides the layer of programmable voice api, it means you can use their sdk to build an messaging and calling application easily, it starts cheap and for small scale of application, it is very good. They also provide very responsive customer support. > > **Cons**: Twilio has been in the area for a long period now, with the iteration of the technology, sometimes the information are not quite aligned between different implementations also it does not have native integration with other system. > > Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly. ----- ### "Flexible messaging muscle that keeps us connected with customers." — 5.0/5 > **Rahman** | *28 April 2025* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Twilio allows us to send SMS notifications, order updates, and appointment reminders straight to our customers’ phones. I like the flexibility of the platform. It’s robust enough for us to hack it to serve what we need, such as sending a single alert or building out more advanced messaging flows for promotions. > > **Cons**: It’s pretty techy for beginners if you’re not tech-savvy. For us, it took a while to get the settings right and if you want more advanced options like two-way conversation or WhatsApp integration, the price can escalate rapidly. > > It’s helped us get to customers more quickly and more directly, especially when email is simply ignored. So that instant communication has increased our response to promotions and meant that our order process has been able to roll on without these big lags between everything. ----- Page: 1 / 21\ Next: [Next page](https://www.softwareadvice.co.uk/software/390005/twilio?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/390005/twilio) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data