---
description: Review of Barclay VoIP Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Barclay VoIP | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/4508/voip/software) > [Barclay VoIP](/software/389673/barclay-voip)

# Barclay VoIP

Canonical: https://www.softwareadvice.co.uk/software/389673/barclay-voip

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.uk/software/389673/barclay-voip?page=2)

> Barclay VoIP is a phone system for business that can be hosted on premises or on the cloud. It serves as a modern solution for companies seeking to advance their communication technology and boost productivity levels. 

This system comes with a call recording feature, which can be used for compliance and training. It also allows businesses to keep track of calls and service quality. The provision of real-time call analytics offers visual data on various aspects such as call volume, handling, and agent performance. This feature aids in making informed business decisions. 

Barclay VoIP also includes a feature that allows for click-to-dial calling with CRM software. The softphone client feature provides users with the ability to make, receive, and transfer calls remotely, offering mobility. 

The system's key features are cloud hosting, which removes the need for an on-site PBX, and provides flexibility for remote work. The call recording and analytics features aid in service and staff monitoring. The CRM feature enhances customer service, and the softphone client provides mobility. These features collectively contribute to improved productivity and customer experience. In essence, Barclay VoIP serves as a tool to modernize business communications.
> 
> Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 17 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Barclay Communications

## Commercial Context

- **Starting Price**: £10.00
- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Conferencing
- Call List Management
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Tracking
- Call Transfer
- Caller ID
- Chat/Messaging

## Integrations (1 total)

- Microsoft 365

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [VoIP Software](https://www.softwareadvice.co.uk/directory/4508/voip/software)

## Alternatives

1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews)
2. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10940 reviews)
3. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews)
4. [Wildix](https://www.softwareadvice.co.uk/software/208756/wildix) — 4.7/5 (209 reviews)
5. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14526 reviews)

## Reviews

### "Barclay VoIP Customer Care" — 5.0/5

> **Claire** | *4 April 2023* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of installing and the level of customer care is excellent. Ability to administrate ourselves when we have time otherwise assistance is always there to help.
> 
> **Cons**: The address book could be improved, still haven't quite all got that sorted the way we would like.

-----

### "Review" — 4.0/5

> **millie** | *5 April 2023* | Civil Engineering | Recommendation rating: 9.0/10
> 
> **Pros**: Now we have full training on the phones they are easy to use\!
> 
> **Cons**: The transferring of calls was difficult to use but now we have training\!
> 
> Always good customer service

-----

### "Great" — 4.0/5

> **Amy** | *25 April 2023* | Construction | Recommendation rating: 6.0/10
> 
> **Pros**: Barclay VoIP is very easy and straight forward to use - calls are more efficienct
> 
> **Cons**: Nothing all seems to be working great, no issues with anything.
> 
> Very good, we have good communication with staff

-----

### "Barclay phones" — 5.0/5

> **Louise** | *5 April 2023* | Accounting | Recommendation rating: 10.0/10
> 
> **Pros**: It is easy to use system and the customer support is brilliant the response is quick from \[sensitive content hidden\] and nothing is ever a problem. An engineer is always out in a number of days. I can not fault them at all. Great team.
> 
> **Cons**: When placing someone on hold having to hang up to get the caller back to transfer
> 
> Brilliant service is brilliant staff when they call out are so friendly nothing is ever a problem they explain everything. System works as it should if there is a fault \[sensitive content hidden\] from the customer services always sorts it or helps in anyway possible so thank you.

-----

### "Excellent product and customer service" — 5.0/5

> **Daniel** | *13 April 2023* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10
> 
> **Pros**: The product is easy to use, intuitive and is extremely reliable. Whenever we have questions relating to the product, the account manager and team are very helpful, knowledgeable and efficient in answering or solving our problem. Initial setup and integration was straightforward and seamless.
> 
> **Cons**: Overall we are very happy with the Barclay VoIP. The only issues we have had relate to the mobile phone app which can be unreliable.

-----

Page: 1 / 2\
Next: [Next page](https://www.softwareadvice.co.uk/software/389673/barclay-voip?page=2)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/389673/barclay-voip)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/voip/barclay-voip-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/389673/barclay-voip> |
| en-GB | <https://www.softwareadvice.co.uk/software/389673/barclay-voip> |
| en-IE | <https://www.softwareadvice.ie/software/389673/barclay-voip> |
| en-NZ | <https://www.softwareadvice.co.nz/software/389673/barclay-voip> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Barclay VoIP","description":"Barclay VoIP is a phone system for business that can be hosted on premises or on the cloud. It serves as a modern solution for companies seeking to advance their communication technology and boost productivity levels. \n\nThis system comes with a call recording feature, which can be used for compliance and training. It also allows businesses to keep track of calls and service quality. The provision of real-time call analytics offers visual data on various aspects such as call volume, handling, and agent performance. This feature aids in making informed business decisions. \n\nBarclay VoIP also includes a feature that allows for click-to-dial calling with CRM software. The softphone client feature provides users with the ability to make, receive, and transfer calls remotely, offering mobility. \n\nThe system's key features are cloud hosting, which removes the need for an on-site PBX, and provides flexibility for remote work. The call recording and analytics features aid in service and staff monitoring. The CRM feature enhances customer service, and the softphone client provides mobility. These features collectively contribute to improved productivity and customer experience. In essence, Barclay VoIP serves as a tool to modernize business communications.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ebaaf09a-961b-42e8-8f37-fb5570ff614f.png","url":"https://www.softwareadvice.co.uk/software/389673/barclay-voip","@id":"https://www.softwareadvice.co.uk/software/389673/barclay-voip#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":17},"offers":{"price":"10","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.co.uk/software/389673/barclay-voip#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"VoIP Software","position":2,"item":"/directory/4508/voip/software","@type":"ListItem"},{"name":"Barclay VoIP","position":3,"item":"/software/389673/barclay-voip","@type":"ListItem"}]}]}
</script>