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About DocuWare
DocuWare is a document management and workflow automation solution that helps businesses transfer and optimize digital and paper-based assets on a unified platform. DocuWare captures data from various sources enabling users to perform automated data entry and management all while ensuring the highest standards of security and privacy for compliance with laws such as HIPPA, GDPR and SOC. On-premises and cloud-based solutions available.
Primary features of DocuWare include SAP records, Windows folder import, full-text indexing, barcode recognition, task control, deletion workflows, versioning, pending box and flexible search. Additionally, the solution integrates to accelerate existing software, and assists users with decision-making processes by sorting, linking and distributing information.
DocuWare provides comprehensive training and guidance through a document management roadmap. Pricing of the product is available on a monthly subscription and support is extended via phone, email, online help desk and documentation.
DocuWare pricing
DocuWare does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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Julian
- Industry: Retail
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
5
Reviewed on 07/03/2025
improves the efficiency of document management
It is the solution to store each document very securely and thus be able to have it protected and when it is needed, find it efficiently
Pros
DocuWare makes all document management easier to manage, for example searching for documents, classifying and filing, it saves time by having this organized and when I need a document it is much easier to find and not waste a lot of time searching, and each document is secure
Cons
There is nothing that I am dissatisfied with, I have only felt that it is a good platform for organizing files that has worked well
Taylor
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 16/08/2023
Easy-to-use software for organizing documents
After capture, DocuWare creates a well-organized system that can transport images, data, communications and information in a dance of workflows that seamlessly connect and integrate with existing and future systems.
Pros
DocuWare is easy to configure and provides state-of-the-art functionality that improves data capture, utilization, integration, and distribution. Since DocuWare has an open design, I am able to create multiple very sophisticated connections that I can use in your daily work.
Cons
If I had a magic wand, I would design a standardized entry point that collects these various forms of media and provides context-specific links to the complexities of frequently recognized categories.
Verified Reviewer
- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
3
Reviewed on 17/03/2025
Great centralized document repository that's multifunctional
Helps to cut costs and improve efficiency — Document Management Tech Empowers Your Company To Automate Document-Centric Processes
Pros
Its a great centralized document repository that's multifunctional.
Cons
Does not integrate to well with the major ERP platforms.
Verified Reviewer
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
4
Reviewed on 03/12/2024
Docuware Pros and Cons
I found it easy to use although it did feel dated.
Pros
The ability to see old invoices easily was helpful.
Cons
It felt outdated though overall it was user friendly.
Brian
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 11/07/2024
Docuware is a great tool for data management.
Overall, Docuware has improved our efficiency, reduced paper waste, and enhanced collaboration across departments. It's an indispensable tool for any organization looking to modernize their document management practices.
Pros
The intuitive interface makes it easy for employees at all technical levels to quickly adapt to the system. Searching for documents is a breeze thanks to the advanced OCR and indexing capabilities. We can find what we need in seconds rather than digging through physical files or unorganized network drives.
Cons
I have no complaints about the Docuware system. When we needed to add capabilities that were not foreseen in our original deployment the support team was able to quickly update the program with no loss in productivity.
Keneth
- Industry: Management Consulting
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 27/09/2024
Outstanding document management system
By leveraging DocuWare, I've been able to digitize and automate my department's workflows, resulting in optimized resource allocation, increased efficiency, and enhanced employee service.
Pros
By utilizing DocuWare, I'm able to centralize all information, automate routine tasks, and facilitate remote work, empowering me to manage my employees effectively from any location and device with an internet connection.
Cons
There's nothing negative I can say about this tool.
emilia
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 10/07/2024
DocuWowza!
Pros
Loved the ease of implementation, deployment, testing, & roll out.
Delivered on the expectations for functionality & ease of use.
Most users were able to perform desired functions without much training.
Absolutely love the fulltext search!
Cons
They're not local to take advantage of additional admin training.
Anna
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 07/08/2024
Anna's Review
Docuware is a great platform for businesses who need to store unlimited amount of documents.
Pros
It's very simple to upload and organize documents.
Cons
I don't have any negative comments about Docuware.
Response from DocuWare
Hello Anna,
Thank you so much for taking the time to leave us a review.
We are delighted to hear that you are enjoying DocuWare and we look forward to our continued success together.
Best Wishes,
The DocuWare Team
Replied 13/08/2024
Charo
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 17/07/2024
Charo’s review
Easy to use, filters works excellent, I really love it!
Pros
Easy to find my documents, keep hundreds of documents and it is so easy to work with filters
Cons
If I need to search a document I have to enter the exact first letters or numbers otherwise it won’t come up.
Jérôme
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
4
Reviewed on 02/12/2024
Docuware simple and easy
Pros
Very practical and easy to connect, manage, store document online
Cons
Not optimized for any devices sometimes look odd
Aaron
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 15/11/2023
Docuware at SHAD
Pros
We use Docuware on a daily basis to archive supplier invoices, start a workflow of approvals and finally integrate them into our ERP
Cons
I don't have any cons, the software accomplish their purpose greatly
maria
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
5
Reviewed on 28/11/2023
Siroko Beach
Pros
It takes minutes to have all the invoices saved with the advantages of allowing you to find whatever you need from them.. Giving access to the account firm was very important to us too. We saved so much time !!!
Cons
The development of an interface between docuwar and our inventory and sales system took too long. Now I am thinking of changing it but I am worried about the time it will probably take.
Liliana Sofia
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Weekly for Free Trial
-
Review Source
5
Reviewed on 01/07/2023
It changed my life, now everything is easier and more efficient
Efficiency and productivity increased significantly thanks to the automated workflow and document management features of this platform.
Pros
What I liked the most about this amazing platform is the way it has completely simplified my professional life. Before discovering this platform, I was dealing with mountains of paperwork, complicated paperwork, and constant confusion. But now all that is a thing of the past!
Cons
Due to the wide range of functions and features they offer, it can take a while to understand and get the most out of all the available tools. But once you get familiar with the platform and discover all the possibilities it offers, you realize that it is worth the initial effort.
Response from DocuWare
Hello Liliana!
Thank you so much for your detailed review. We are thrilled to hear you are enjoying DocuWare and that it has made such an impact on your productivity and efficiency.
We work hard to deliver a great product and reviews like yours mean a lot to us.
Thank you!
- The DocuWare Team
Replied 01/09/2023
courtney
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 05/04/2019
Docuware
Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.
Pros
Docuware is easy to use, reporting is easy to generate and the service is always very prompt.
Cons
Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at [email protected].
Replied 09/04/2019
Jennifer
- Industry: Government Administration
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 24/07/2019
Docuware
i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.
Pros
It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.
Cons
sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.
Response from DocuWare
Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at [email protected].
Replied 05/08/2019
Dan
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 13/11/2020
Easy to approve Invoices
Pros
When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.
Cons
When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).
Response from DocuWare
Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at [email protected].
Replied 11/12/2020
Sue
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 12/06/2019
Easy to use!
I love the functionality of the system. Our office uses it all day long.
Pros
It's very easy to use and has a lot of cool functions that the older version did not have.
Cons
Trying to print it a bit of a hassle, which is confusing because it didn't used to be that way. I'm not sure why happened or why.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly and intuitive the software is. Ease of use is very important to us, and we're continually developing enhancements to our user interface. Printing problems often stem from issues related to your IT infrastructure. Your DocuWare Partner will be able to help you troubleshoot printing issues. You can also contact us directly at [email protected]
Replied 13/06/2019
Chris
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 16/05/2017
Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.
Document management is a breeze.
Pros
End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.
Cons
As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.
Verified Reviewer
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
4
Reviewed on 27/03/2019
DocuWare Review
Pros
I like that it gives me a preview of the files before I open them. I also like that it stores everything in color and that I can store multiple things at once. It works well at keeping things neat and is simple to use.
Cons
The search function is not very good. In order to get results when performing a search you have to search the name of the document exactly as it was recorded. This can be difficult when looking for something that you stored months ago.
Response from DocuWare
Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at [email protected]. We would appreciate the opportunity to improve your experience with our solution.
Replied 28/03/2019
Leana
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 16/05/2017
support & implementation teams are very responsive! Love this system...great for internal...
Pros
Once this system is set up to follow the approval / processing flow, the system is seamless. Nobody can forge a supervisor's approval. There are never any lost invoices as they all are scanned into Docuware and follow the pre-established process. We are more easily able to trace transactions do the source documents. Our auditors love it!
Cons
You have to call support to have a new user set up or cancel the rights of a user. Also, if a user closes the software by clicking the "X" in the upper right hand corner vs. officially logging off, it locks up the license and blocks the ability for another person to log in.
Kurt
- Industry: Computer Hardware
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 24/05/2017
Great Document Archival!
Document Archive.
Pros
Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.
Cons
Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.
Verified Reviewer
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
5
Reviewed on 26/03/2019
Great for Automating your Document Managment
Pros
We use this to manage incoming invoices to automatically link it with our inventory managment solution
Cons
Steep learning curve. But other than that, it is great.
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that integration with your inventory management solution brought new efficiencies to your invoice management process. If you are interested in ongoing administrator or end-user training, members of your team can participate in in-depth classroom training at our New Windsor, New York headquarters. They can also access FAQs which are found in the Support section of our website. The FAQs cover key subjects including ¿How do I¿ guides and solutions for common issues. The DocuWare Community forum is another valuable resource. If we can be of assistance, please reach out to us at [email protected]
Replied 27/03/2019
SARAH
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used for 6-12 months
-
Review Source
4
Reviewed on 14/09/2019
DocuWare
DocuWare really helped streamline our invoice processing and document control systems
Pros
The DocuWare setup team really works with you and helps you customize the software for your needs. It's electronic identification of scanned documents and intelligent filing is top notch
Cons
It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.
Response from DocuWare
Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at [email protected]
Replied 17/09/2019
Carlos
- Industry: Banking
- Company size: 501–1,000 Employees
- Used Monthly for 6-12 months
-
Review Source
5
Reviewed on 19/08/2018
no more lost documents, no more folders on the desk
It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time
Pros
I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps
Cons
the integration with the Ultimus system is difficult at first but then it works very well
Response from DocuWare
Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at
Replied 17/09/2018
Diane
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 22/05/2017
Amazing, organized and completely simple. Even the transition from our old system was...
Pros
Customized and user friendly. So easy to teach new users, so many shortcuts and completely organized. I love it!
