4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About ThermoGrid

ThermoGrid stands as an advanced cloud-based solution tailored to meet the needs of both small and midsize residential as well as commercial field service and sales businesses. This comprehensive platform presents an integrated suite of functionalities designed to streamline day-to-day operations and elevate overall efficiency. Among its robust array of capabilities, ThermoGrid boasts Smart Dispatching, a feature that intelligently factors in the real-time locations of available service technicians, their skill proficiencies, and notably, their performance rankings. This approach guarantees that the most suitable technician is scheduled for each task. The platform also facilitates the seamless creation of invoices, which clients can conveniently review and sign upon job completion, accessible on any device. ThermoGrid's versatility extends further with specialized attributes catered to specific industries. A noteworthy example is the Load Calculation Module, a tool designed to precisely determine heating and cooling loads based on home particulars, encompassing factors like size, insulation, orientation, and more. This module couples with a powerful estimating tool, allows for the selection of prebuilt packages of components and equipment. This integration mitigates the need for external research, as all items and their respective prices are stored within the database. ThermoGrid encompasses a library of other potent capabilities, all of which we want you to harness. One such highlight is our Order Creation Functionality, empowering users to upload pertinent job site photos, purchase orders, facilitate inventory management, and generate work orders, invoices, and estimates. The system even facilitates automatic payments for maintenance agreements. Additionally, ThermoGrid offers a wealth of daily key performance indicator (KPI) and management reports, supplemented by comprehensive training and support to ensure optimal utilization and success. At its core, ThermoGrid is poised to revolutionize the way you manage your field service operations, delivering a seamless blend of cutting-edge technology and user-centric features to drive efficiency and elevate your business to new heights.
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ThermoGrid pricing

ThermoGrid does not have a free version but does offer a free trial. ThermoGrid paid version starts at US$110.00/month.

Starting Price:
US$110.00/month
Free Version:
No
Free trial:
Yes

Alternatives to ThermoGrid

ThermoGrid Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.4
Ease of Use
4.2
Customer Support
4.5
5 reviews of 76 View all reviews
Tanisha
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 11/05/2023

Loving it so far

Excellent

Pros

I am new to Thermogrid and still in the training phase. Whenever I have a question, the team is quick to respond to jump on a call to help me with my doubts. [sensitive content hidden]
has been especially helpful with the implementation process. [sensitive content hidden]
has been very helpful too. I love the features so far. Even though I haven't started using all the features, but I love that almost everything I need for my business is available as a feature and will help my work get so much more efficient.

Cons

Nothing so far except maybe the fact that the learning curve is a bit high due to multiple features. But that is a good problem to have, it means I can move all my business needs to Thermogrid. Finally one platform for all my needs instead of having to use multiple different softwares.

Alternatives Considered

Commusoft, Workiz and Service Fusion

Reasons for Choosing ThermoGrid

Wix barely had any features. I was still using Google Sheet and Excels to manage my daily work which was highly inefficient.

Switched From

Wix

Reasons for Switching to ThermoGrid

Thermogrid has 90% of the features that I wanted compared to so many others that I evaluated, which barely had 50%.

Response from Thermogrid

Hello,

Thank you for taking the time to share your positive experience with ThermoGrid.

We're thrilled to hear that you're loving your decision to move forward with our software. It's great to know that our team has been quick to respond and assist you during your training phase. We're glad that our team members have been especially helpful in guiding you through the implementation process.

Your appreciation of the available features and their potential to enhance your business efficiency is truly gratifying. We understand that navigating a platform with numerous features can present a learning curve, but we're pleased that you see this as a positive challenge and an opportunity to consolidate your business needs onto one platform.

We appreciate your feedback and are excited to have you as part of the ThermoGrid community. If you ever have any questions, suggestions, or further insights, please feel free to reach out. We're here to support your success.

Best regards,

ThermoGrid Team

Replied 18/08/2023
Roy
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 08/04/2020

5 Star

Could not be happier with the product and even more so with the support we have received from the entire ThermoGrid Team. Special props to [SENSITIVE CONTENT HIDDEN] for always being there to answer our questions with a positive attitude.

Pros

The ability to automate many of our daily tasks and customer touch points.

Cons

I really wish we had found Thermogrid sooner

Alternatives Considered

ServiceTitan and FieldEdge

Reasons for Choosing ThermoGrid

We were about to outgrow the capacity of Housecall Pro.

Switched From

Housecall Pro

Reasons for Switching to ThermoGrid

Even from the initial demo, we felt we were being served, not sold.

Response from Thermogrid

Thank you Roy and Michelle for the positive feedback. It is our privilege to serve you and we will continue to be here to support you.

Replied 15/04/2020
Jess
  • Industry: Glass, Ceramics & Concrete
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 31/05/2023

Not well rounded

If it was not for [sensitive content hidden]
at TG and the amount of time invested in making this software work for us. We would not still be using this software.

Pros

The ability to be anywhere and run the business. Scheduling, Dispatching, Calendar, Texting jobs to Techs and when we are arriving to customers. It works really great on the front end and for the techs in the field.

Cons

TG does not integrates with desktop as claimed! It was such a nightmare we had to convert to QBO. TG doesn't offer true progress billing for contractors/subcontractors. It also does have the ability to correctly categorize a customer deposit without a lot of manual work on the QBO side or a workaround. Reporting to tie out to QBO is terrible. I have not found a single report in TG that ties out to any financial report in QBO. It needs a lot more work invested in the development of the backend/reporting end. Customer service takes too long to get back to you. When they do finally get back to you their answers are unhelpful and you end up understanding the software better than they do.

Response from Thermogrid

Hello,

Thank you for sharing your detailed feedback

We're pleased to hear that you appreciate the flexibility the software offers in running your business remotely, scheduling, dispatching, and communicating with technicians and customers. It's great to know that the front-end and field use have been positive.

We apologize for the challenges you've encountered. Your feedback highlights areas where we may need to improve. Rest assured, your observations will be taken into account as we work to enhance these aspects.

We're grateful for your recognition of the efforts of our team member in making the software work for your needs. We're committed to providing you with the best support and solutions possible.

We appreciate your candor about your reasons for choosing and switching to ThermoGrid. Your feedback helps us identify areas for growth and development.

Thank you for your continued use of ThermoGrid, and we hope to continue improving and providing a better experience for you.

Best regards,

ThermoGrid Team

Replied 18/08/2023
Kristen
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 30/06/2020

Awesome Contractor Software

We are able to solve all of our job costing problems. Once everything is input into the system we are able to track where every penny goes. Right now that is a huge guess for our company.

Pros

My favorite part about this software is the amount of detail that we can see. This will be VERY important to our company as we grow. Also the awesome amount of support that we have from the people behind the scenes.

Cons

There is nothing really wrong with the software itself. The thing that we are struggling with the most is the amount of set up that comes with moving into this software. We picked the wrong time to switch with it being the middle of the busiest time of year...

Response from Thermogrid

Kristen, Thank you for the feedback and choosing to go with ThermoGRID. Our support team will definitely ensure you are guided in the direction to achieve the success you want for your business.

Replied 07/07/2020
Emily
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/08/2020

Alex G.

It is a great software, wish it was an app too.

Pros

It is very organized and easy to use. User friendly. Able to keep track of several employees store a ton of date, easy to locate information.

Cons

That it is internet based instead of being an app by itself. It tends to lag more since it is used in a browser.

Alternatives Considered

ServiceTitan

Reasons for Choosing ThermoGrid

The add ons, the organization, etc. We grew, so our software needed to as well.

Switched From

FieldEdge

Reasons for Switching to ThermoGrid

Price

Response from Thermogrid

Thank you for the review! The mobile app is set to be public for invoicing in 2 weeks. This will resolve issues with no internet, or spotty.

Replied 28/08/2020

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