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description: Review of 24Cevent Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: 24Cevent | Reviews, Pricing & Demos - SoftwareAdvice GB
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# 24Cevent

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> 24Cevent is built for the exact moment when things break.

Most organizations already have monitoring tools in place. They can detect issues in applications, servers, websites, or infrastructure.
The real problem starts after the alert is triggered.

When a critical incident occurs, teams often struggle with:

• Not knowing who should respond
• Alerts being sent but never acknowledged
• Losing time coordinating actions across multiple tools
• Incidents escalating too late, or not at all
• Downtime growing while responsibility remains unclear

This delay between detection and response is where incidents become costly.

● How 24Cevent solves this
24Cevent focuses exclusively on incident response and on-call coordination.

Instead of assuming alerts are handled, it ensures that:

• Alerts reach a real on-call person
• Acknowledgment is explicit, not implied
• Incidents escalate automatically if there is no response
• Responsibility is clear while the incident is still active
• Teams can coordinate actions in real time

The goal is simple:
make sure incidents lead to action, not just notifications.

● What 24Cevent is, and what it is not

24Cevent is:

• A platform for real-time incident response
• Designed for on-call teams under operational pressure
• Focused on reducing response time and missed alerts

24Cevent is not:

• A monitoring or detection tool
• A help desk or ticketing system
• A general team chat or collaboration platform
• A mass notification system

It complements monitoring and ITSM tools by covering the gap they leave:
the response phase of an active incident.

● 24Cevent is used by IT and Operations teams that:

• Run business-critical systems
• Operate on-call rotations
• Have SLAs to meet
• Cannot afford delayed response during incidents

These teams already monitor their systems, but need certainty that alerts result in fast, coordinated action—especially during off-hours or high-pressure situations.

● Where it applies?
Is industry-agnostic, but it is especially valuable wherever technology downtime directly impacts revenue or operations, such as:

• Software and IT services
• Telecommunications
• Financial services
• Logistics and supply chain
• Manufacturing and operations-heavy environments

The common factor is not the industry itself, but dependency on technology and urgency of response.

● The impact

By focusing on response instead of detection, 24Cevent helps organizations:

• Reduce incident response time
• Avoid missed or ignored alerts
• Improve accountability during incidents
• Minimize downtime and operational risk
• Maintain service continuity when it matters most

▶︎ If incidents are already being detected, make sure they are actually handled. See how 24Cevent improves on-call response when it matters most.
> 
> Verdict: Rated **4.7/5** by 18 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 18 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: dParadig

## Commercial Context

- **Starting Price**: US$65.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: When critical incidents happen, time is money.

Most teams lose valuable minutes figuring out who should respond, confirming if someone is acting, and coordinating actions across multiple tools. That delay increases downtime, operational risk, and business impact.

24Cevent is priced to solve that exact moment, ensuring incidents reach the right people, actions happen fast, and response is coordinated from a single platform.

For IT and Operations teams, investing in 24Cevent means reducing incident cost, not adding complexity.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Spain, United States, Uruguay

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Communication Management
- Communications Management
- Contact Management
- Customisable Templates
- Data Import/Export
- Data Visualisation
- Email Alerts
- Event Logs
- Event Triggered Actions
- IT Incident Management
- Incident Management
- Incident Reporting
- Interaction Tracking
- Maintenance Scheduling
- Mass Notifications
- Mobile Alerts
- Multi-Channel Communication

## Integrations (58 total)

- APM
- AWS Lambda
- Ansible Automation Platform
- AppDynamics
- Aranda
- AzureDesk
- Checkmk
- Confluent Platform
- CrowdStrike
- Datadog
- Dynatrace
- FortiAnalyzer
- Freshdesk
- Google Alerts
- Google Chat

... and 43 more integrations

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software)

## Related Categories

- [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software)
- [Incident Management Software](https://www.softwareadvice.co.uk/directory/4577/incident-management/software)
- [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software)
- [Application Performance Management Tools](https://www.softwareadvice.co.uk/directory/4140/application-performance-management/software)
- [Website Monitoring Software](https://www.softwareadvice.co.uk/directory/4550/website-monitoring/software)

## Alternatives

1. [Freshservice](https://www.softwareadvice.co.uk/software/436317/freshservice) — 4.5/5 (685 reviews)
2. [ilert](https://www.softwareadvice.co.uk/software/214489/ilert) — 4.7/5 (64 reviews)
3. [JIRA Service Management](https://www.softwareadvice.co.uk/software/116349/jira-service-management) — 4.5/5 (763 reviews)
4. [Datadog](https://www.softwareadvice.co.uk/software/101405/datadog) — 4.6/5 (357 reviews)
5. [Site24x7](https://www.softwareadvice.co.uk/software/360425/site24x7) — 4.7/5 (344 reviews)

## Reviews

### "24Cevent best events and alerts manager" — 5.0/5

> **Pablo** | *19 May 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Extremely useful for aleting events in business critical companies. Easy to manage incidents integrated with our existing custom Checkmk deployment. Outstanding client service and support. Highly recommended to improve your companies monitoring management.
> 
> **Cons**: When you take the event from the web app it could do the call notification as well. Nothing worrying.
> 
> We were able to improve our monitoring, reducing the SLA and rising our efficiency to avoid service impact in our infrastructure or systems.

-----

### "Facilidad y simplicidad de uso" — 4.0/5

> **Nicolás** | *14 June 2023* | Supermarkets | Recommendation rating: 8.0/10
> 
> **Pros**: Lo que más me ha gustado de 24Cent es la facilidad en la gestión de eventos, además de la capacidad de integrar la herramienta con otros servicios como Microsoft Teams, CheckMK, correo, llamados, etc.
> 
> **Cons**: En general estoy conforme con la plataforma para cumplir el objetivo como gestor de eventos. Como punto de mejora se podría implementar un modulo de AutoHealth o Auto resolución de incidencias.
> 
> Se han resuelto problemas en relación a la consolidación de eventos para la operación de los servicios, y se ha mejorado de manera sustancial el registro e historial de los eventos.

-----

### "encuesta Cenco a 24Cevent" — 4.0/5

> **Maryuris** | *30 August 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: que el servicio ofrece escalaciones y funciona, es integrable a otros productos
> 
> **Cons**: Al no conocerlo del todo todo podría resultar poco amigable intuitivamente
> 
> Muy buena, y productiva, en el sentido que es integrable con la asesoría y soporte de su equipo

-----

### "Excelente opción" — 5.0/5

> **Indira** | *18 July 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: La atención que dan a los clientes ha sido excepcional, siempre tienen buena disposición
> 
> **Cons**: Adaptarlo a nuestra forma de trabajo al principio fue algo engorroso, pero con la guía correcta lo logramos sin generar inconvenientes

-----

### "Encuesta para mejoras continuas" — 5.0/5

> **Vanessa** | *22 August 2024* | Computer Hardware | Recommendation rating: 10.0/10
> 
> **Pros**: Permite análisis de eventos a nivel macro.
> 
> **Cons**: Poco intuitivo para un usuario nuevo.
Falta de turnos inhábiles.
> 
> Herramienta practica a la hora de dar seguimiento a un evento.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/384639/24cevent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/website-monitoring/24cevent-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/384639/24cevent> |
| en-GB | <https://www.softwareadvice.co.uk/software/384639/24cevent> |
| en-IE | <https://www.softwareadvice.ie/software/384639/24cevent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/384639/24cevent> |

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