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About Apex Loyalty
Apex Loyalty is a loyalty and engagement management software based on the Salesforce platform, which helps businesses connect with partners, distributors and retailers to manage sales. The cloud-based solution enables organizations to define custom sales targets and incentives for customers and run marketing campaigns.
Features of Apex Loyalty include rewards management, gamification, customer segmentation, a drag-and-drop interface, analytics and more. The application allows employees to capture and store customer contact details in a centralized repository. Additionally, it comes with a reporting module, which lets supervisors generate custom reports and gain insights into customer’s behaviour and market trends.
Apex Loyalty supports integration with various channel management and customer relationship management (CRM) systems. Pricing is available on request and support is extended via phone, email, documentation and other online measures.
Apex Loyalty pricing
Apex Loyalty does not have a free version and does not offer a free trial. Apex Loyalty paid version starts at €4,990.00/month.
Starting Price:
€4,990.00/month
Free Version:
No
Free trial:
No
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Apex Loyalty Reviews for UK Users
Feature rating
5 reviews of 6
View all reviews
Mirace Eda
- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 30/03/2023
Thank you APEX Team!
I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team. Customer experience, loyalty product experiences are extremely good.
Pros
They are very good at Loyalty campaign mechanics, gift catalog management and salesforce platform usage. The customer relations of the APEX team, which is always helpful and solution-oriented, are always dynamic and positive.
Cons
Communication in development agendas can be complex. In new demands, it is necessary to proceed by simplifying the subject as much as possible.
Ezgi
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 07/03/2018
I believe this is one the most revolutionary channel loyalty software out there!
Pros
Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.
Cons
I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.
Nisa Nur
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
-
Review Source
5
Reviewed on 04/04/2023
Flexible and Easy Tool!
Pros
They have a very flexible tool and agile team, so it is very easy to work with them. It is very easy to take action and put the solution in place with them.
Cons
Maybe there could be a hypercare process that we can make some additional developments during first a few months.
Seckin
- Industry: Tobacco
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 19/03/2018
Best tool to become loyalty Guru!
Pros
It has lots of features to manage and engage your customers.
Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
User friendly admin panel is one of the key benefits.
Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.
Cons
Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.
Burak
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used for 1-5 months
-
Review Source
5
Reviewed on 08/01/2021
Rewarding Becomes Easy
Customer service is great, helping and solving problems fast.
Pros
Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.
Cons
Reporting and some templates should have been customizable, or this needs to be given for users in future updates.
