--- description: Review of IKON Dealer Contact Management System Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: IKON Dealer Contact Management System | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [IKON Dealer Contact Management System](/software/384254/ikon-dealer-contact-management-system) # IKON Dealer Contact Management System Canonical: https://www.softwareadvice.co.uk/software/384254/ikon-dealer-contact-management-system > IKON Dealer Contact Management System is a cloud-based tool designed to enhance the efficiency of manufacturers' field operations within their franchise network. This software aids in managing the entire process of contact meetings and reporting. It serves industries such as automotive, construction equipment, transportation, and powersports by handling various field operations tasks. These tasks include evaluating dealer performance, organizing dealer visits, generating contact meeting reports, and setting actionable plans. IKON facilitates better collaboration between manufacturers and dealers by offering a centralized online platform that can be accessed from any location. IKON's key features include intuitive tools that provide a comprehensive view of field operations activities. It offers insight into field activity levels, discussion topics, and schedules via calendars and snapshots. The software utilizes data to assess sales and aftersales performance through key performance indicator-focused metrics that have drill-down capabilities. This information provides corporate and regional management with useful insights to enhance dealer performance. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Optimum Info ## Commercial Context - **Starting Price**: US$3,500.00 - **Pricing model**: Flat Rate (Free Trial) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hungary, India, Ireland, Italy, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Slovakia and 3 more ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - CRM - Calendar Management - Contact Database - Contact Management - Customisable Forms - Customizable Fields - Dispatch Management - Electronic Signature - File Storage - Mobile Access - Real-Time Data - Scheduling - Workflow Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) ## Related Categories - [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software) - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) ## Alternatives 1. [HubSpot CRM](https://www.softwareadvice.co.uk/software/1854/hubspot) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://www.softwareadvice.co.uk/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.co.uk/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Dynamics 365](https://www.softwareadvice.co.uk/software/106335/microsoft-dynamics-crm) — 4.4/5 (5811 reviews) ## Reviews ### "Competitive advantages of IKON" — 5.0/5 > **Benoit** | *11 May 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Thanks to the integration of all the menus and modules, all updates and due dates will be recorded in future contact reports. This means that you won't forget anything important, as everything is interconnected and communicates seamlessly with each other. In summary, the system ensures that all relevant information is captured and organized for your convenience. > > **Cons**: Nothing to add in this section > > IKON has revolutionized the way we manage dealer documentation such as contact reports and action items. Instead of scattered information in numerous locations, everything is now centralized and easily accessible. With IKON, you'll never have to worry about missing important details from dealer visits, as notes are all captured in one place. This streamlined approach ensures that information is readily available whenever you need it, eliminating the frustration of searching through multiple sources. ----- ### "Craft review" — 5.0/5 > **Christopher** | *6 June 2023* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Since the basic layout and standardized topics are readily available, it makes the report easier to write. I also like being able to include documents as attachments. > > **Cons**: 1. SMART reports should be an option to add with every report. Currently, only the dealer report card is included with a Craft report. If I want to include financials, KPI reports or any other type of report, I must generate the report, save it on the hard drive and then upload the file to Craft. It would be nice to click checkboxes and those reports would automatically be included at the user's wish.2.When writing the report, the current format will not allow charts to be cut and pasted in the document areas. I need to include the chart as an attachement and talk about it in the document area.3. The document area is essentially two small windows, within a window that is on the main screen. The writing area is small. While the area can be expanded to make the writing area larger, expansion of the secondary window also increases the size of the dead space that I can do nothing with. When I write a long contact report, I am forced to scroll up and down to look and review at what I have written. > > Overall, I like Craft and have made far more use of contact reporting than when I need to use Word. ----- ### "This Contact Reporting solution is what we were seeking." — 5.0/5 > **Bill** | *18 May 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: We had an expensive contact management system in place previously that did not meet our needs, and was costly. The IKON Dealer Contact Management System has been the answer. It's a cost effective but dynamic solution for our contact reporting needs. Best of all, it's easy to use and make adjustments as needed. > > **Cons**: It would be great if the application was more designed for mobile use. > > We have had much better engagement with our field team members as this solution is designed for contact reporting, and is a simple platform to understand. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/384254/ikon-dealer-contact-management-system) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data