---
description: Review of chatlyn Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: chatlyn | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [chatlyn](/software/383541/chatlyn)

# chatlyn

Canonical: https://www.softwareadvice.co.uk/software/383541/chatlyn

> chatlyn is a guest communication platform for luxury and ultra-luxury hospitality. It brings WhatsApp, email, webchat, Instagram and Facebook Messenger, Airbnb and Booking.com into one inbox, connects to your property management system, and answers routine guest questions with an AI chatbot, so your team gives its time to the guests who need a person.

More than 1,000 hotels worldwide work with chatlyn, from private-island resorts to grand city properties and multi-property collections, including Hotel Sacher, Soneva Fushi, The St. Regis Le Morne Resort, the IMLAUER Group and Spa Resort Geinberg.

One inbox for every guest channel

Conversations from the WhatsApp Business API, email (Gmail, Outlook including shared inboxes, IMAP/SMTP), your website's webchat widget, Instagram and Facebook Messenger, Airbnb and Booking.com arrive in one place. Your team assigns conversations to agents or teams, adds labels and private notes with @mentions, translates messages, uses AI-suggested replies, and filters by status, channel, assignee or saved custom views. Reservation data from your PMS appears beside each conversation, so agents reply with the guest's arrival date, stay details and booking history in view.

First-level AI support on WhatsApp and webchat

The AI chatbot answers repetitive questions (opening hours, spa times, parking, policies) from a knowledge base you provide, in around three seconds, at any hour and in the guest's language. Guests reach a person whenever they wish, by tapping a button or asking, and agents can take over any conversation at any moment. The AI informs and guides; it does not make or change reservations. At the IMLAUER Group it resolves 93% of queries; at Spa Resort Geinberg it answers 86% of webchat questions without staff involvement.

Guest journey automations triggered by your PMS

Reservation events (booking created, pre-arrival, check-in, check-out, departure) trigger WhatsApp messages at the moment you choose: immediately, after a delay, or at a set time such as 09:00 on arrival day. Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review.

WhatsApp, within Meta's rules

chatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. Spa Resort Geinberg reaches more than 10,000 guests a year on WhatsApp with a 95% open rate.

Reporting your front office can act on

Reports cover first response time, resolution time, customer waiting time, and conversation volume by agent, team, label and channel, along with the delivery status of every sent template. Everything exports to CSV.

Works where your team works

iOS and Android apps with push notifications keep agents responsive away from the desk. At The St. Regis Le Morne, 30 butlers answer guests on a single WhatsApp number in under five minutes, around the clock, with every reply written personally. A browser extension for Chrome and Edge brings chatlyn's AI to any webpage for translation and drafting.

PMS integrations

chatlyn integrates with Oracle (OHIP and OPERA on-premise), protel, Mews, Apaleo, Guestline, Clock, FO Cloud, ASA, Casablanca and Sihot. One PMS connects per account, with multi-property support where the PMS provides it, and the chatlyn team sets up the connection with you.

Built for luxury hospitality.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Chatlyn

## Commercial Context

- **Starting Price**: €3,000.00
- **Pricing model**: Other
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Reporting & Statistics
- SMS Messaging
- Social Media Integration

## Integrations (5 total)

- Apaleo
- Mews
- OPERA Cloud Property Management
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16400 reviews)
2. [Viber](https://www.softwareadvice.co.uk/software/146449/viber) — 4.4/5 (4060 reviews)
3. [Telegram](https://www.softwareadvice.co.uk/software/146545/telegram) — 4.7/5 (6426 reviews)
4. [Text Request](https://www.softwareadvice.co.uk/software/306855/text-request) — 4.6/5 (1193 reviews)
5. [Adit](https://www.softwareadvice.co.uk/software/214384/adit) — 4.7/5 (293 reviews)

## Reviews

### "chatlyn makes Global Customer Communication Easy" — 5.0/5

> **Luís** | *2 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient.
> 
> **Cons**: There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing.
> 
> The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother.

-----

### "Manages all your conversations online, in a way that you can trust and be proud of" — 5.0/5

> **Colm** | *9 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf.
> 
> **Cons**: Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough.
> 
> Highly professional and quick. eager to please and knowledgeable.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/383541/chatlyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/customer-communications-mngt/chatlyn-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/383541/chatlyn> |
| en-GB | <https://www.softwareadvice.co.uk/software/383541/chatlyn> |
| en-IE | <https://www.softwareadvice.ie/software/383541/chatlyn> |
| en-NZ | <https://www.softwareadvice.co.nz/software/383541/chatlyn> |

-----

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Messages use Meta-approved templates with merge fields for arrival date, check-in time and other reservation details, are sent in the guest's preferred language when a version exists, and can carry an SMS fallback that fires only if a WhatsApp message cannot be delivered. Cancellations and booking changes update the queue on their own, and ready-made template drafts for each reservation event give you a starting point, from pre-arrival information to a post-stay message that invites a review.\n\nWhatsApp, within Meta's rules\n\nchatlyn runs on the WhatsApp Business API: no five-device limit, template creation and Meta approval handled inside the platform, per-message tracking of sent, delivered, read and failed, and sends to static or dynamic guest lists for offers such as upgrades, spa treatments, dining or late checkout. 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