---
description: Review of Hibot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Hibot | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Order Management Software](/directory/1730/order-management-system/software) > [Hibot](/software/382428/hibot)

# Hibot

Canonical: https://www.softwareadvice.co.uk/software/382428/hibot

> HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents to improve customer experience across digital channels. It provides an intuitive drag-and-drop bot builder to create chatbots and virtual agents. It offers natural language understanding capabilities to enable fluid conversations. The platform provides integrations with major messaging channels such as Facebook Messenger, WhatsApp, and more.

It offers analytics and reporting to gain insights into how customers are interacting with the bots. It also provides an SDK to build custom integrations and an API to integrate with third-party systems. Additionally, it provides 24/7 support and a dedicated customer success team to ensure maximum value is achieved.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sofka Technologies

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English, European Portuguese, Portuguese, Spanish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador, Estonia, Faroe Islands, Finland and 48 more

## Features

- AI/Machine Learning
- API
- Alerts/Escalation
- Autoresponders
- CRM
- Chat/Messaging
- Chatbot
- Communication Management
- Configurable Workflow
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customisable Branding
- Drag & Drop
- Feedback Management
- Live Chat

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Order Management Software](https://www.softwareadvice.co.uk/directory/1730/order-management-system/software)

## Related Categories

- [Order Management Software](https://www.softwareadvice.co.uk/directory/1730/order-management-system/software)
- [Sales Engagement Platform Software](https://www.softwareadvice.co.uk/directory/4071/sales-engagement/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)
- [Conversational Marketing Software](https://www.softwareadvice.co.uk/directory/4671/conversational-marketing/software)
- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Pipedrive](https://www.softwareadvice.co.uk/software/321306/pipedrive) — 4.5/5 (3042 reviews)
3. [Crisp](https://www.softwareadvice.co.uk/software/162277/crisp) — 4.6/5 (147 reviews)
4. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews)
5. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "All in one IM platform" — 5.0/5

> **Verified Reviewer** | *22 September 2022* | Internet | Recommendation rating: 8.0/10
> 
> **Pros**: With Hibot we are able to have our small support team answering all our Instant Messaging platforms in one product (Web chat, FB, WhatsApp, MercadoLibre, Instagram, etc). Without this tool, it was impossible for us to have 2 agents answering the same WhatsApp number; now, we can do it.
> 
> **Cons**: Nothing comes to my mind right now, or at least no deal breakers.

-----

### "Samer Akil mi Humilde opinion." — 4.0/5

> **Samer** | *8 August 2023* | Import & Export | Recommendation rating: 7.0/10
> 
> **Pros**: Es facil de utilizar con una plataforma amigable al usuario y muy intuitiva, no llevo mucho usandola.
> 
> **Cons**: No llevo mucho usandola, sin embargo estoy atento a pruebas de ella.
> 
> Soy nuevo

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/382428/hibot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/live-chat/hibot-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/382428/hibot> |
| en-GB | <https://www.softwareadvice.co.uk/software/382428/hibot> |
| en-IE | <https://www.softwareadvice.ie/software/382428/hibot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/382428/hibot> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Hibot","description":"HiBot is a conversational AI platform designed for large enterprises looking to deploy AI chatbots and virtual agents to improve customer experience across digital channels. It provides an intuitive drag-and-drop bot builder to create chatbots and virtual agents. It offers natural language understanding capabilities to enable fluid conversations. The platform provides integrations with major messaging channels such as Facebook Messenger, WhatsApp, and more.\n\nIt offers analytics and reporting to gain insights into how customers are interacting with the bots. It also provides an SDK to build custom integrations and an API to integrate with third-party systems. Additionally, it provides 24/7 support and a dedicated customer success team to ensure maximum value is achieved.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9c74cdde-9396-4fd7-a52f-5fc1203f76fb.jpeg","url":"https://www.softwareadvice.co.uk/software/382428/hibot","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.uk/software/382428/hibot#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Order Management Software","position":2,"item":"/directory/1730/order-management-system/software","@type":"ListItem"},{"name":"Hibot","position":3,"item":"/software/382428/hibot","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.uk/software/382428/hibot#breadcrumblist"}]}
</script>