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Keepme Reviews for UK Users
Feature rating
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
KeepMe usage from a single large multipurpose club
We have been extremly pleased with the sales, implementation, training and use of the product.
Pros
I like the ease of setting up automations and getting a full picture our of members due to the API interfaces KeepMe has with our other software tools.
Cons
So far we are pleased with everything we are using, but there are portions of the software we do not use or may not use. This is not really a negative, but it could be if the pricing were higher as I might feel I am paying for features I do not get value for.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Kudos to Lem and the entire team!
Pros
Whilst I could comment on various things, I would like to focus on the support team, which has been active for the last couple of months. Their work has had a positive impact on our daily business, providing us with quick support at all times. Lem is one of the names that most often pop up in our threads, so a huge thank you to him and everyone from support!
Cons
As also discussed in various conversations with KeepMe staff, this is not necessarily about KeepMe, but about the connection between KeepMe and already active systems of a company. For us it's especially the connection between KeepMe and our CRM Exerp. While KeepMe provides so many insights and benefits, those are difficult to use if the company stakeholders don't know the data the dashboard information is based on. So right now, even if you present an amazing tool for fitness operators to smartly use their data, a lot of work is required on the side of the client to make sure that there is a crystal-clear understanding within the company of all the insights provided.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Keepme Review
Moderate.
Pros
Communication with our representatives. Reports.
Cons
Too many steps. Complicated to use. Too many options, need it to be easier.
Response from KeepMe
Hi Brianna
Thank you for sharing your review of KeepMe. We appreciate your feedback and understand your concerns about the complexity of the platform. We apologize if you have found it challenging to navigate and utilize all the available options.
To address your concerns and provide assistance, we have set up additional training sessions for members of your team with our Customer Success agents. They specialize in helping users like you overcome any difficulties and maximize the benefits of KeepMe. Anytime that you have a question about the system please feel free to utilise the chat facility.
Many thanks
Michelle
Director of Customer Success
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Revolutionizing Member Engagement
The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have. Moreover, they have been open to adopting ideas we put forward, and this flexibility has allowed us to overcome a number of challenges, including dormancy levels, monthly collections, and overall attendance. The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution.
Pros
Keepme is a powerful platform that offers us advanced automations and communication tools to keep members engaged and connected. One of the standout features of Keepme is its super customizable automations, which enable us to build highly personalized communication journeys that can easily connect with members. This ensures that members receive targeted and relevant messages that resonate with them and encourage them to take action.The Campaign section of the platform is particularly impressive, it allows to create campaigns with a wide range of triggers and actions that can be tailored to different member segments. This level of flexibility is invaluable for creating effective communication strategies that can improve member retention and drive revenue growth.In addition to the powerful automations and campaign features, Keepme provides real-time insights around the success of communications, allowing us track and measure the impact of our efforts. This level of data-driven decision-making helps us to refine their communication strategies over time and ensure that we are always delivering the right messages to the right members at the right time. Overall, Keepme is a highly recommended tool for any fitness club looking to improve their member engagement and retention.
Cons
While using this platform, I found it challenging to navigate the reporting system. It seemed convoluted and time-consuming, leading to frustration and a lack of efficiency. However, upon sharing my feedback with the team, I was pleased to hear that they have earmarked this as a priority for development this year. I appreciate their willingness to listen to user feedback and make necessary improvements. Despite the current limitations, I have confidence that the future reporting system will be user-friendly and enhance the overall user experience.
- Industry: Sporting Goods
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
KeepMe is organized
It is adequate for what our office uses it for
Pros
I love to keep my prospects organized and easy to reach out to a large group en masse
Cons
It is somtimes quite slow to load pages and information
Response from KeepMe
Hi Caelan
Thank you for taking the time to leave a review about KeepMe. We appreciate your feedback and value your opinion. We're glad to hear that you find KeepMe helpful in keeping your prospects organized and facilitating communication with a large group.
Regarding the issue you mentioned about slow loading pages and information, we apologize for any inconvenience caused. We understand that speed is crucial for a smooth user experience, and our team is continuously working to optimize performance and enhance loading times. We are soon to release V3 that will further improve performance and capability across the board.
If you have any specific suggestions or further feedback please don't hesitate to reach out to your dedicated customer success manager. We're always eager to enhance our users' experience and provide the best possible service.
kind regards
Michelle
