--- description: Review of Surfboard Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Surfboard | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Surfboard](/software/380072/surfboard) # Surfboard Canonical: https://www.softwareadvice.co.uk/software/380072/surfboard Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/380072/surfboard?page=2) > Surfboard is a scheduling \& shift planning software platform for customer support teams. Forecasting, shift planning, scheduling, one-click integrations and communication. > > Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 9 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Surfboard ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Albania, American Samoa, Andorra, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria and 108 more ## Features - Access Controls/Permissions - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Notifications - Attendance Management - Attendance Tracking - Automated Scheduling - Availability Management - Budgeting/Forecasting - Calendar Management - Call Centre Management - Clock In/Out - Communication Management - Compliance Management - Computer Telephony Integration - Configurable Workflow - Customer Experience Management - Customisable Reports ## Integrations (15 total) - Aircall - BambooHR - CharlieHR - Dixa - Google Calendar - Gusto - Intercom - Kustomer - Microsoft Outlook - Oyster - Payfit - Personio - Slack - Twilio Flex - Workday HCM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Workforce Management Software](https://www.softwareadvice.co.uk/directory/374/workforce-management-software/software) - [Employee Scheduling Software](https://www.softwareadvice.co.uk/directory/497/employee-scheduling/software) ## Alternatives 1. [Bitrix24](https://www.softwareadvice.co.uk/software/128326/bitrix24) — 4.2/5 (983 reviews) 2. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews) 3. [Salesforce Service Cloud](https://www.softwareadvice.co.uk/software/363691/service-cloud) — 4.5/5 (818 reviews) 4. [Playvox](https://www.softwareadvice.co.uk/software/214699/playvox) — 4.8/5 (109 reviews) 5. [Assembled](https://www.softwareadvice.co.uk/software/359506/assembled) — 4.7/5 (85 reviews) ## Reviews ### "Great, reliable product with smooth onboarding experience" — 5.0/5 > **Shannon** | *24 January 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Surfboard is just aesthetically pleasing, my team love the look, and I love the look. It makes identifying your Activities much easier when we can colour-coordinate them. The onboarding experience was smooth and fun, \[sensitive content hidden\] and the team made sure to tick every box and dot every i to make sure we were running smoothly and anything not going so well was resolved quickly.I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back. > > **Cons**: The only feature I have run into issues with is the "rescheduling" feature only allows for a full week to be rescheduled instead of 1 day or one person in the team. Although I understand why this is the case, to make sure that all areas of the Q are covered and shared fairly, I think for smaller teams we need more flexibility to change one person's shift without disrupting a full team's rota. I know a new feature may be in the works for this already, just showing again Surfboard attention to client needs. > > Great product, great onboarding, amazing support and a real time saver\! ----- ### "Herramienta integral que optimiza las tareas diarias de Servicio de Atención al Cliente" — 5.0/5 > **Gabriela** | *8 July 2023* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Ayuda a mejorar la eficiencia, la comunicación y la calidad del servicio al cliente. > > **Cons**: Es posible que algunas funcionalidades o características de Surfboard no se ajusten completamente a sus requisitos, lo que podría requerir adaptaciones o complementos adicionales > > Usando Surfboard he experimentado una notable mejora en la gestión de los centros de atención telefónica. La plataforma ha facilitado el seguimiento de las actividades y me ha permitido tener una visión clara de todas las interacciones con los clientes. ----- ### "Surfboard for CD review" — 4.0/5 > **Florie** | *24 January 2023* | Retail | Recommendation rating: 4.0/10 > > **Pros**: It's visually pleasing and the view of the day is clear. The support team is great and super reactive - they always take our feedback in consideration and work on quick fixes. I've seen so much improvement already since the day when we first used Surfboard to now, so I'm confident it will keep on improving. > > **Cons**: it's quite tricky to get the algorithm to work exactly as we would love to. Often we see days where activities are not shared evenly between the team, some other activities are missing, etc.It still requires a lot of manual adjustments before we can solely follow the schedule. This is why I would be a bit hesitant to recommend it as it is now, as it is still quite time consuming to get the schedule accurate each day. > > Surfboard has helped us bring a clearer vision of the team and also activity needs. It has changed the way we spread the team across different channels (phones, chats, emails, etc) and give much more structure to the day. ----- ### "User friendly and customised workforce management" — 4.0/5 > **caitlin** | *24 January 2023* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The product is easy to view and understand by our team and new features and improvements are constantly being made, > > **Cons**: It still needs some work on the rescheduling function (in the works) to make real time changes more easily. Would be useful to be able to allign with budgeting for the forecasting area. > > The team are very available and helpful, there is a lot on the roadmap and the product it always evolving in many ways to our needs. We've been really valued by the team and feedback has been taken onboard. Its been a gamechanger for our team in terms of our daily workflow and intraday management. ----- ### "A breath of fresh air" — 5.0/5 > **Phoenix** | *24 January 2023* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples' weeks and ensures they're where they need to be for our customers. Slack integration is also amazing, making sure the team are where they need to be and switching tasks on-time. > > **Cons**: Having to create a calendar and invite a Surfboard email account to track holiday and OOO was a bit clunky but it's become easier over time as updates roll out regularly. > > Overall I've enjoyed this experience, it's saved managers hours each week and there is a marked improvement in team performance. Over time the tool has learned our habits and requires fewer manual edits over time. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/380072/surfboard?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/380072/surfboard) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data