--- description: Review of SPRY Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SPRY | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Medical Billing Software](/directory/11/medical-billing-software/software) > [SPRY](/software/379410/spry) # SPRY Canonical: https://www.softwareadvice.co.uk/software/379410/spry Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/379410/spry?page=2) > SPRY is an AI-native EMR, integrated billing, and revenue cycle management platform built specifically for outpatient physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP) organizations, from independent clinics to large multi-location rehab groups. Rather than adding AI as a standalone feature, SPRY embeds AI across clinical and revenue workflows. The platform connects digital intake, scheduling, documentation, patient engagement, eligibility verification, prior authorization, billing and RCM, payments, analytics, and reporting in one system, replacing fragmented point solutions and giving clinical and revenue teams more time for higher-value work. > > Verdict: Rated **4.8/5** by 73 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 73 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SPRY ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Starts at $79, based on product configuration and provider/visit volume. Plans: SPRY Essentials, SPRY Plus. Billing/RCM services quoted separately. Free trial: No. Free version: No. Guided demo available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Analytics - Appointment Management - Assessment Management - Automated Scheduling - Automation - Availability Management - Billing & Invoicing - Calendar Management - Calendar Sync - Care Plan Management - Charting - Chat/Messaging - Claims Management ## Integrations (15 total) - Delphi AI - Dragon Speech Recognition Software - Emitrr - Fortis - HubSpot CRM - HubSpot CRM Integration for Jira - Keap - ModMed - Square Payments - Square Point of Sale - Stripe - Wibbi - Zapier - Zoho CRM Plus - eFax Online Fax Service ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) ## Category - [Medical Billing Software](https://www.softwareadvice.co.uk/directory/11/medical-billing-software/software) ## Related Categories - [Medical Billing Software](https://www.softwareadvice.co.uk/directory/11/medical-billing-software/software) - [Physical Therapy Software](https://www.softwareadvice.co.uk/directory/116/physical-therapy-software/software) - [Patient Scheduling Software](https://www.softwareadvice.co.uk/directory/4470/patient-scheduling/software) - [Patient Management Software](https://www.softwareadvice.co.uk/directory/3489/patient-intake/software) - [Patient Check-In Kiosk Software](https://www.softwareadvice.co.uk/directory/3453/patient-kiosk/software) ## Alternatives 1. [Fusion](https://www.softwareadvice.co.uk/software/395326/fusion-web-clinic) — 4.3/5 (720 reviews) 2. [WebPT](https://www.softwareadvice.co.uk/software/1886/webpt-emr) — 4.2/5 (484 reviews) 3. [Nookal](https://www.softwareadvice.co.uk/software/364897/nookal) — 4.5/5 (90 reviews) 4. [Jane](https://www.softwareadvice.co.uk/software/86099/jane) — 4.8/5 (536 reviews) 5. [OptimisPT](https://www.softwareadvice.co.uk/software/2298/optimiscorp) — 4.5/5 (62 reviews) ## Reviews ### "More Than an EMR - Spry is a team behind the platform" — 5.0/5 > **Jaisie** | *11 September 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: What I like most about SPRY is that it feels like there is an actual team behind the platform. As the owner of a mobile outpatient physical therapy practice, I wear a lot of hats, so having responsive support makes a huge difference. Their Slack support has been one of my favorite features. \[sensitive content hidden\] and his colleagues are responsive when I have questions, and I don’t feel like I’m submitting a ticket and waiting forever for an answer. I’ve also had great support across different areas of my practice. \[sensitive content hidden\] helped me through the sales process, \[sensitive content hidden\] with onboarding, \[sensitive content hidden\] with enrollment, \[sensitive content hidden\] and his team with RCM, and \[sensitive content hidden\] with prior authorizations. \[sensitive content hidden\] sends me a monthly patient balance sheet, which I absolutely love because it makes it much easier to stay on top of what patients owe and where follow-up is needed. Now that I’m fully onboarded, I’ve transitioned to Monank, my Customer Success Representative, and I’m looking forward to working with him as my business continues to grow. From a clinical standpoint, the documentation platform and AI Scribe have been extremely helpful. Because we are mobile, our clinicians are traveling between patients instead of sitting in a clinic with dedicated documentation time. Anything that helps us complete documentation more efficiently is valuable. I also really like the reporting. I can review revenue, payer and insurance breakdowns, clinician productivity, billing and collections, patient balances, and other information that helps me understand how the practice is performing. Having clinical, billing, insurance, and business information within the same ecosystem has made managing a growing practice much easier. > > **Cons**: There is a lot within SPRY, so there has definitely been a learning curve as I figure out everything the platform can do. At times, I have needed help understanding where to find something or the best way to complete a particular workflow. Thankfully, the Slack support and customer success team have been very responsive when those questions come up. I would also love to continue seeing more flexibility and customization as the platform grows, especially for practices like mine that operate primarily in a mobile setting rather than a traditional brick-and-mortar clinic. > > Overall, my experience with SPRY has been very positive. I transitioned from another EMR because I wanted better support, stronger RCM services, more efficient documentation, and better visibility into the business side of my practice. SPRY has delivered in all of those areas. What really stands out to me is the people. I can actually name the individuals who have helped me at different stages. That says a lot to me. I don’t feel like I purchased software and was left on my own to figure everything out. The platform has also helped bring several pieces of running my practice together. Patient management, documentation, billing and insurance, prior authorizations, reporting, revenue cycle management, and exercise programs are all important parts of our day-to-day operations. Having more of those functions connected saves me time and gives me better visibility as an owner. The AI Scribe has been especially useful for our mobile model. Our clinicians are traveling throughout the community and treating patients in their homes, so we don’t always have the downtime between visits that clinicians in a traditional clinic may have. Being able to document more efficiently helps reduce the amount of work that follows us home at the end of the day. I also appreciate the business reporting. Being able to look at revenue, insurance mix, clinician productivity, patient balances, billing, and collections helps me make decisions based on what is actually happening in the practice instead of trying to piece the information together myself. There is still a lot within SPRY that I’m learning, but I see that as part of having a platform with many different capabilities. When I do have questions, having direct access to their team through Slack has made a big difference. For me, the value is not just in having an EMR. It is having documentation, RCM, billing and insurance support, reporting, and an accessible team behind it. As I continue growing my mobile physical therapy business, I’m looking forward to seeing how SPRY grows with us. ----- ### "Patience + Excellence = Success Team" — 5.0/5 > **Imani** | *28 September 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The level of support has been exceptional. The SPRY team has taken the time to understand how our wellness clinic operates and has helped us configure the platform to fit our specific workflow and scheduling needs. They have been patient, thorough, responsive, and incredibly supportive throughout the setup process. I especially appreciate that we have never felt rushed when asking questions or learning the system. > > **Cons**: As with any new platform, there has been a learning curve while getting everything set up and customized for our clinic. However, the support we have received has made that process much easier. When we have had questions or needed assistance, the team has been willing to walk us through the process and help us find solutions. > > Our overall experience with SPRY has been very positive. As a wellness clinic, we needed more than just a basic scheduling system—we needed a platform that could be configured around the way we actually serve our clients. The SPRY team has worked with us closely to help make that happen. What has stood out most is their patience and willingness to listen. They have been thorough in explaining the platform, supportive when we needed assistance, and intentional about helping us get things set up correctly. That level of customer service makes a significant difference when you are running a growing clinic and implementing a new system at the same time. We truly appreciate the SPRY team and the support they have provided to Love In Action Health \& Wellness. ----- ### "Checks all the boxes" — 5.0/5 > **Dennis** | *23 January 2026* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: We love the customization features. Being able to use the slack messaging system allows for prompt responses from the spry team. Larger or more Complicated requests do take more time. The platform continues to roll out new features which make the user interaction and workflow more efficient. Setting up virtual meetings with the spry team is a real plus when we need more communication that isn't ideal through slack or email. Our patients appreciate the text, email reminds and ease of paying bills online. Customization for appointment type, therapist, etc. via color schemes is really helpful for ease of looking at the schedule. Icons for co-pays, appointment type and status, etc are excellent for ease of looking at the schedule. Appreciate the system prompting us if information is missing, specifically with billing and units billed. System allows you to look for an open or un-initiated follow-up soap note/evaluation/ re-evaluations in order not to miss charting and billing. The AI Scribe has become a game changer. It has improved over the past 2 years and is remarkably intuitive. The user still needs to review the information but it streamlines the evaluation and documentation workflow to create a robust and efficient process, saving time. It is amazing that it will capture verbalized objective measures and place into the proper location in the chart. We do not tend to use it for SOAP notes, primarily only for evaluations. The goal setting feature tends to be vague and ambiguous unless the clinician and patient have clearly verbalized goals during the dictation portion. We do not use the exercise flowsheet at our office. The SOAP format is easy to follow and our staff appreciate the easy to view interface. Our clinic has 2 speciality services: Lymphatics and Vestibular. SPRY has either created workflows for us or had already had workflows in place for these services. They have met our requests for customization/alterations as needed for our specific needs. They continue to work with us on development of additional workflows/packages for alternative services. SPRY is working with us on maximizing our billing processes in conjunction with current billing rules and insurance requirements. > > **Cons**: There is some redundancy in information being requested of patients at the intake portion. Occasionally, like any EMR/tech platform, there are rare glitches, which usually can be easily rectified via a Slack message. At times, the response to requests for corrections/modifications is less than idea and requires follow-up requests; this is rare but does occur. > > Pleased and glad to be receiving the benefits of a perpetually improving EMR that has been updating performance of their AI Scribe feature. ----- ### "Good EMR, TERRIBLE billing and prior authorization services." — 2.0/5 > **Justin** | *9 July 2026* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: The EMR software works well and is routinely updated and improved upon. It is intuitive to learn and use. > > **Cons**: The billing services they provide have been dismal. We have lost thousands of dollars due to improperly submitted claims. We monitored billing closely and reached out routinely, to request corrections and timely billing. Unfortunately, this was often met with unkept promises that resulted in denials that could not be appealed in quite a few cases. We have since discontinued our the billing services with them and have yet to receive any recompence for the lost revenues caused by repeated incompetence by their billing team. In addition to the billing complications, we have had multiple partners from various payers reach out and say that they were treated very rudely by the prior authorization and billing teams. When we tried to find out who was responsible, we found that the team was using fake names to submit for prior authorization and billing. Thus we were unable to identify who was calling under our companies name and mistreating our partners. > > The only part of the experience that has been positive is the EMR use. I would seriously caution anyone from using the prior authorization or billing services. The experience with those teams has been extremely frustrating, sapping money and time from our business. ----- ### "Excellent team. Frequent Updates. Modern Features." — 5.0/5 > **Jeffrey** | *15 July 2026* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: The main thing that I have enjoyed with Spry is the lack of add-on costs. With our prior provider, we would be hit with fees for text message reminders, AI integration, online scheduling, etc. With Spry, we are locked into a monthly fee that includes all of these extras. I've also enjoying working side by side with Spry as the AI integration has gradually evolved. It is exciting to see the frequency of updates/upgrades as you can tell the team is hard at work building and refining their product. I would also say that I've loved the customer service. Between a dedicated Slack channel as well as bi-weekly meetings, we've been able to refine our product to fit exactly what we want for our clinic. > > **Cons**: The biggest con that I could say I have had with Spry is the glitches or bugs that come with the frequent upgrades. It is not unusual for a new feature to cause a few issues in other areas. The Spry team is quick to respond but I would expect this is typical of any company that is putting out updates as frequently as they are. The AI itself tends to take plenty of time to review/re-read to the point where it doesn't save quite as much time as I would like. > > Overall, I would say that working with Spry has been a significant upgrade from our prior EMR service. The product is evolving rapidly and while I really like where we are at now in less than a year, I am more excited to see how it continues to evolve the next few years. As with any major switch, the transition can be challenging but at the end of the day I am very happy we made the move. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/379410/spry?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/379410/spry) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data