About Intercom

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.
Intercom Software - AI Agent - Resolve 50% of support volume. Instantly.
Intercom Software - AI Copilot - A personal AI assistant for every support agent.
Intercom Software - Omnichannel inbox - Maximize productivity across every channel with an AI-enhanced inbox.
Intercom Software - Tickets - Resolve complex issues more efficiently with tickets designed for collaboration.
Intercom Software - Help Center -  A flexible help center that powers AI and self-serve support.
Intercom Software - Workflows - Build powerful automations with our no code visual builder.
Intercom video
Intercom Software - AI Agent - Resolve 50% of support volume. Instantly. - thumbnail
Intercom Software - AI Copilot - A personal AI assistant for every support agent. - thumbnail
Intercom Software - Omnichannel inbox - Maximize productivity across every channel with an AI-enhanced inbox. - thumbnail
Intercom Software - Tickets - Resolve complex issues more efficiently with tickets designed for collaboration. - thumbnail
Intercom Software - Help Center -  A flexible help center that powers AI and self-serve support. - thumbnail

Intercom pricing

Intercom does not have a free version but does offer a free trial. Intercom paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
No
Free trial:
Yes

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Intercom Reviews for UK Users

Feature rating

Value for Money
4.0
Functionality
4.4
Ease of Use
4.4
Customer Support
4.3
5 reviews of 1,095 View all reviews
Jennifer
Jennifer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/01/2025

Fantastic interface for communication to our clients

Their support is excellent and they are very good at assisting.

Pros

How many features it has we have to go no where else for all the support we need for our clients

Cons

Sometimes tagging people doesnt work when importing csv (small issues)

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Functionality
3
Ease of Use
4
Customer Support
2

4
Reviewed on 06/01/2025

A very basic CRM

Pros

Relatively simple interfaces and api endpoints. Interesting AI integrations / product features.

Cons

Issues with basic customer management concepts such as merges. Development team seemed unresponsive to potential product issues, yet aware they existed.

Jessica
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
3
Customer Support
4

3
Reviewed on 27/01/2025

Intercom Software: The Good, the Bad, and the Pricey

Intercom stands out as a powerful tool for businesses looking to enhance customer support. Its features set an excellent choice for growing businesses, though its cost deter smaller teams. For businesses with the resources to invest in its capabilities, Intercom will be a game-changer in building meaningful customer relationships.

Pros

Intercom is a widely known communication software that it was designed to enhance interactions between businesses and their customers, which it has become a first choice for companies endeavor to provide real time support with customers.

Cons

It's a pricey software, limited customization when it comes for chatbots, it will take time to learn the system

Response from Intercom

Hey Jessica,

Bobby here, I lead the customer support team. I'm bummed to see this feedback, I like to think these are some of Intercom's strengths, so would love to chat and see and how I can help.

We completely rebuilt our pricing last year to offer more value -- lots of pricing flexibility and all plans have powerful functionality for helping customers.

We also have lots of customization for our AI Agent like tone, multilingual, teaching it guidance, the ability to read and write actions, and smoothly integrating into your help desk. Most customers tell us this is the most powerful AI Agent on the market.

Let me know if you open to chatting! My email is [email protected]

Replied 04/02/2025
Rick
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Functionality
5
Ease of Use
2
Customer Support
1

1
Reviewed on 22/10/2024

Tools are great, but not level of support is very poor

The features are great, and show to be very powerful. The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI agent can offer. Should there be a technical error, and questions outside the articles available, you are on your own.

Pros

Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.

Cons

Customer service is terrible, and there is no interest in providing live support.

Response from Intercom

Hi Rick,

Thanks for your feedback. I’m sorry to hear that your experience with Intercom’s support didn’t meet your expectations, especially when you were excited to get started. Your satisfaction is important to us, and we're committed to making things right.

I understand how frustrating it can be to wait for a response after requesting to “speak to a person,” especially during urgent issues. Although we don’t offer live chat support, we’re working on ways to reduce response times.

I also recognize the hassle of managing multiple conversations to report a bug with our Reporting feature. I'm glad our team resolved it, though I understand it wasn’t an ideal start.

We’re here to support you moving forward, so don’t hesitate to reach out with any questions. Thanks again for your feedback—it's what drives us to improve, and we aim to make your next months with Intercom smoother.

Shay, Customer Support Manager - Intercom

Replied 25/10/2024
Ambika
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/01/2025

They have only few Integrations, and customer Support.

Overall its a good AI based Customer Service platform if they have more integration it can be used.

Pros

I like AI based Customer Service Platform.

Cons

They have only few Integrations, and customer Support.

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