About Intercom












Intercom pricing
Intercom does not have a free version but does offer a free trial. Intercom paid version starts at US$39.00/month.
Alternatives to Intercom
Intercom Reviews for UK Users
Feature rating

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Fantastic interface for communication to our clients
Their support is excellent and they are very good at assisting.
Pros
How many features it has we have to go no where else for all the support we need for our clients
Cons
Sometimes tagging people doesnt work when importing csv (small issues)
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
A very basic CRM
Pros
Relatively simple interfaces and api endpoints. Interesting AI integrations / product features.
Cons
Issues with basic customer management concepts such as merges. Development team seemed unresponsive to potential product issues, yet aware they existed.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Intercom Software: The Good, the Bad, and the Pricey
Intercom stands out as a powerful tool for businesses looking to enhance customer support. Its features set an excellent choice for growing businesses, though its cost deter smaller teams. For businesses with the resources to invest in its capabilities, Intercom will be a game-changer in building meaningful customer relationships.
Pros
Intercom is a widely known communication software that it was designed to enhance interactions between businesses and their customers, which it has become a first choice for companies endeavor to provide real time support with customers.
Cons
It's a pricey software, limited customization when it comes for chatbots, it will take time to learn the system
Response from Intercom
Hey Jessica,
Bobby here, I lead the customer support team. I'm bummed to see this feedback, I like to think these are some of Intercom's strengths, so would love to chat and see and how I can help.
We completely rebuilt our pricing last year to offer more value -- lots of pricing flexibility and all plans have powerful functionality for helping customers.
We also have lots of customization for our AI Agent like tone, multilingual, teaching it guidance, the ability to read and write actions, and smoothly integrating into your help desk. Most customers tell us this is the most powerful AI Agent on the market.
Let me know if you open to chatting! My email is [email protected]
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Tools are great, but not level of support is very poor
The features are great, and show to be very powerful. The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI agent can offer. Should there be a technical error, and questions outside the articles available, you are on your own.
Pros
Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.
Cons
Customer service is terrible, and there is no interest in providing live support.
Response from Intercom
Hi Rick,
Thanks for your feedback. I’m sorry to hear that your experience with Intercom’s support didn’t meet your expectations, especially when you were excited to get started. Your satisfaction is important to us, and we're committed to making things right.
I understand how frustrating it can be to wait for a response after requesting to “speak to a person,” especially during urgent issues. Although we don’t offer live chat support, we’re working on ways to reduce response times.
I also recognize the hassle of managing multiple conversations to report a bug with our Reporting feature. I'm glad our team resolved it, though I understand it wasn’t an ideal start.
We’re here to support you moving forward, so don’t hesitate to reach out with any questions. Thanks again for your feedback—it's what drives us to improve, and we aim to make your next months with Intercom smoother.
Shay, Customer Support Manager - Intercom
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
They have only few Integrations, and customer Support.
Overall its a good AI based Customer Service platform if they have more integration it can be used.
Pros
I like AI based Customer Service Platform.
Cons
They have only few Integrations, and customer Support.