--- description: Review of Hipporello Service Desk for Trello Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hipporello Service Desk for Trello | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Hipporello Service Desk for Trello](/software/376857/hipporello) # Hipporello Service Desk for Trello Canonical: https://www.softwareadvice.co.uk/software/376857/hipporello Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/376857/hipporello?page=2) > Hipporello Service Desk for Trello is a solution that enables users to create Trello cards from online forms and emails. Users can also use their service desk as an integrated part of their website where customers and employees can submit information in the form of either a contact form or an email directly to their team. The service desk will be shared among the team and all requests will be documented on the progress board. Acknowledged support requests, bug reports, and sales emails flow instantly into the Trello boards. The tool ensures visibility into all information, so tasks can be prioritized, tracked and assigned to board owners. > > Verdict: Rated **4.8/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 20 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hipporello ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Autoresponders - Client Portal - Collaboration Tools - Commenting/Notes - Communication Management - Conditional Logic - Configurable Workflow - Customer Communication - Customer Database - Customer Support - Customisable Branding - Customisable Forms - Customisable Templates - Customizable Fields ## Integrations (1 total) - Trello ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) ## Related Categories - [Service Desk Software](https://www.softwareadvice.co.uk/directory/4256/service-desk/software) - [ITSM Tools](https://www.softwareadvice.co.uk/directory/4296/itsm/software) - [Forms Automation Software](https://www.softwareadvice.co.uk/directory/4223/forms-automation/software) - [Issue Tracking Software](https://www.softwareadvice.co.uk/directory/4318/issue-tracking/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Alternatives 1. 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Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. > > **Cons**: In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. > > I can't say enough good things about \[sensitive content hidden\] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come\! ----- ### "Definitely recommend" — 5.0/5 > **Rowena** | *14 August 2024* | Human Resources | Recommendation rating: 10.0/10 > > **Pros**: So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. > > **Cons**: Ummmm haven't found anything not to like. > > EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. ----- ### "Good Ticket Management integrated in Trello" — 3.0/5 > **Christian** | *1 March 2024* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Fully integrated with Trello Ease of use > > **Cons**: Few customization Very poor administration service and billing support > > Good but it should improve administration from ad administrative prospective ----- ### "A Reliable Service Desk Solution for Organized Workflows" — 5.0/5 > **Verified Reviewer** | *22 January 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. > > **Cons**: While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. > > Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. ----- ### "Just what we needed" — 5.0/5 > **Denis** | *26 February 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: - The support is amazing\! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO) > > **Cons**: Nothing, everything was fine\! With their support it's easy to manage. > > One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/376857/hipporello?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/376857/hipporello) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data