--- description: Review of Steam-connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Steam-connect | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Steam-connect](/software/375575/steam-connect) # Steam-connect Canonical: https://www.softwareadvice.co.uk/software/375575/steam-connect Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/375575/steam-connect?page=2) > Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect is therefore the ideal source of power for every conversation. All customer contact channels in one solution. With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track. Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use . Customer contact on all channels: Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all. Customer contact where and when you want: You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you. For every company with customer contact: A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system. > > Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 9 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Steam-connect - **Founded**: 2007 ## Commercial Context - **Starting Price**: €129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Steam-connect offers three plans, all requiring a minimum of 3 seats: Telephony Suite – €99/user/month (€94 billed annually): Manage inbound and outbound telephony in one platform. Includes AI functions, Quality Monitoring, PBX, OpenAPI, dialers, reporting, dashboards, and free Conversation Intelligence. Omnichannel Suite – €129/user/month (€119 billed annually): Everything in the Telephony Suite plus chat, email, WhatsApp, social media integration, contact forms, and SMS. Enterprise Suite – custom pricing: Everything in the Omnichannel Suite with tailored services including priority support, a dedicated account manager, custom reporting, custom dashboarding, and data warehouse management. All plans include support and out-of-hours incident service. Additional costs may apply for hosted telephony (DID numbers), call recording storage, optional services (SMS, agenda, data warehousing), and API plans. Training, consultancy, and custom IT work are available at hourly or half-day rates. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland and 25 more ## Features - AI Summarization - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [IVR Software](https://www.softwareadvice.co.uk/directory/1572/ivr-system/software) - [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Telephony Software](https://www.softwareadvice.co.uk/directory/1710/computer-telephony-integration/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3425 reviews) ## Reviews ### "A good option for contact centers" — 4.0/5 > **Andy** | *1 June 2021* | Human Resources | Recommendation rating: 7.0/10 > > **Pros**: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact. > > **Cons**: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use. > > I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve. ----- ### "Very handy contact center software" — 5.0/5 > **Bas** | *18 December 2023* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: Very customizable, api connected, easy usage > > **Cons**: Earlier this year some serious downtime of the telephony service. But lately no problems anymore ----- ### "A fabulous tool" — 5.0/5 > **Verified Reviewer** | *1 July 2024* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened > > **Cons**: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page > > Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm ----- ### "Very cheap and Afforable" — 5.0/5 > **Wajahat** | *30 July 2021* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Good service, affordable and good support. > > **Cons**: many things still can be improved but yet still its good ----- ### "Steam by codelogic" — 5.0/5 > **Justin** | *23 November 2021* | Veterinary | Recommendation rating: 7.0/10 > > **Pros**: A very impressive and highly functional product, this software is ideal for managing calls and communications > > **Cons**: The software takes some getting used to, but with practice becomes very smooth. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/375575/steam-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/375575/steam-connect) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data