Patriot Payroll

Pros

The simplicity of the software is so user-friendly. Also, if you do have a question you can call and speak with a professional and get patient and competent help and you don't have to strain to try to understand through a thick accent as to what is being said.

Cons

If you don't have anything nice to say, say nothing at all.

Pros

Reasonable price, intuitive portal and highly proficient in all taxes - fed, state and local!

Cons

Altering payroll deductions triggered the rare occasion for me to call customer service. See next panel.

Pros

Patriot Software cost less than our previous payroll company and for the most part is much easier to use.

Cons

At first it was a little hard to get set up, maybe only because I did the onboarding myself instead of utilizing the option for them to do it.

Also, it is a little frustrating to have to submit payroll 5 days ahead of time, but this is partially our choice of how we run our payroll cycles.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Ease of use and setup. The customer service team is extremely helpful even for the simple questions. I love the simplicity of the integrated timecard program, it make the processing even easier.

Cons

The only complaint I have is when there is a change on one person and it is found after the hours have been entered for everyone and you have to start over to make that change.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

The pricing is very affordable and customer service is great!

Cons

They cannot offer tax advice—understandably so-which means you have to navigate employers law on your own or consult a CPA, but the cost savings for our tiny practice are worth it! There system is full of free how-to articles and “flags” that help you avoid potential problems with federal and state taxes.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

Easy onboarding, support ALWAYS HELPFUL, no real issues, get my questions answered easily, professional

Cons

I have no issues. The experience has been very positive.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Easy set-up, great ongoing customer support for full service payroll services. Timely, courteous & knowledgeable team members. Always willing to assist with any questions, tax updates, etc.

Cons

Would like to see ad hoc report options for special projects within the company; this would also be helpful for company expense analysis & projections. However, when downloading current report options to Excel, data is still reasonably easy to access and use!

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

Once you get everything set up, running payroll is very quick and easy. Also, I am not an accountant, and not everything was intuitive to me, but when I have a question, the support team is always super helpful and very clear.

Cons

I am not an accountant, but I did not feel like the set up was very intuitive. I wasn't sure where I was in the process, or even when I was done. I got emails later telling me I had not finished with the tax set up because I could not tell when I was going through the process that I was not done yet. On the other hand, I did receive an email informing me that I was not done yet, so I did appreciate that. It's good to know the system has checks in place for people like me.

Alternatives Considered

Reasons for Switching to Patriot Payroll

Pros

The layout of the software makes it easy to use. We transitioned from intuit online payroll and Patriot software is much easier to use. Also, the customer service is quick and friendly when you have any questions. I can run tax reports quick and easy.

Cons

The only issue I have had was establishing an employee as a commission only that changes on a monthly basis, but I have found a way around it.

Pros

It’s so easy to use and the customer support is responsive and helpful!

Cons

Nothing! The pricing is affordable and reasonable too!

Pros

Their customer service. Hands down the best I've worked with anywhere. They genuinely listen to my concerns and ask questions that tell me they want to provide what I need. And I like that they're always looking for input to make an even better product.

Cons

Switching from QB Desktop was a struggle. QB is the gold standard as their product is incredibly easy to use, but their prices are driving people away. So, it wasn't really a Patriot issue, more of my own as I learned a new system.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

Turn-key payroll, I just have to remember to push the button.

Cons

I have yet to have any issues. The name of reports are kind of vague but that is a minor issue.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

I love how easy it was to switch my payroll from an annually purchased in-house software package, to the Patriot system. I love that I no longer have to open a file, save a backup, and process each employee individually, print tax reports monthly, quarterly, and annually. I wasted so much time in the past. Besides being easier, this payroll system is actually less expensive in the long haul for hours of work saved.

Cons

Having to modify my in-house record keeping on Quicken software. I'd been set up for my manual payroll previously, with automated entry system in quicken. I've had to modify that process over time to be sure and track my tax payments. Not a huge deal, more of a process of transitioning from one system to another. Still a WHOLE LOT EASIER to manage than all the work I did before.

Pros

Having a website-based payroll system makes it easy to access. I can keep track of paid time off, deductions, garnishments and all the reporting. I appreciate being able to see past reporting and filings as well. It's live time so I can see employees logging in and out of the timeclock. Working with technical support as always been a positive experience, I can get answers right away.

Cons

The con about using this system is that it is not correctly registering our overnight crews clock ins and outs. Because they clock in the next day their hours must be manually corrected. I was told this is being worked on in order to get corrected in the future.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

I love how simple it is, and that it makes it easy to make sure my taxes are paid on time without hurting my business

Cons

I don't think I have any complaints about patriot payroll.

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

They handle all submissions at the federal and state levels. No filing of anything from me!

Cons

Finding the right report to generate, based on their brief two word name, is often challenging. Is it a report? A tax filing? And how to set it up? For example, our yearly workers comp insurance audit requires squaring with quarterly submissions across two years. Generating the right report is tricky!

Pros

I enjoy that it is user friendly and easy to add a new employee.

Cons

I wish that it had GPS tracking on employees for their location when clocking in.

Pros

Reports are clearer and more professional in appearance than Paychex

Cons

No clear deadlines for my payroll schedule. I would love to see a "due date" for completing the payroll on my Dashboard, as well as a "payroll accepted" on my dashboard. I'm never completely sure that everything has been done correctly

Alternatives Considered

Reasons for Choosing Patriot Payroll

Switched From

Reasons for Switching to Patriot Payroll

Pros

The support stands out - I'm a big chat fan and questions can be answered quickly that way. Support people obviously well trained.

Cons

They sprung a major price increase without notice a while back, where the cost went up by a much higher percentage than you would expect from a software provider (Quickbooks Online for example).

Pros

Patriot Payroll has made it easy to grow the payroll side of my business. Patriot Support has a tremendous team that is very responsive whenever I or one of my clients calls or uses chat. IF I experience any issues, its usually because I or one of my clients have done something incorrect. Patriot Payroll is very, very reliable and a great and cost-effective system for my & my clients.

Cons

Nothing comes to mind, I love Patriot Payroll!

Pros

I love the fact that with the full version, they file all the taxes for you and file tax returns as well.

Cons

I wish they wouldn't charge extra for employees

Pros

You do have to enter all the necessary information in before you can use Patriot Payroll, that was something that had to be done. How much our state and federal taxes will be and coding the companies correctly, but I did receive online help for that and didn't take to much time but after that I have literally had to do nothing but enter the time, we are on direct deposit so I don't have to print any checks.

Cons

Just setting it up there were somethings I didn't know how to do but your online help got me through it.

Pros

Ease of use and customer service is outstanding!

Cons

I would like to be able to add a different pay period to a company after the company is set up. I need to add a pay period of once every three weeks and I am not able to since the company is already set up.

Pros

Patriot payroll has been my the best it offers everything needed. To efficiently run payroll on a budget

Cons

It just doesn't have the integrations like it's competition

Pros

The portal is very easy to navigate. If I need assistance, there is always someone who is there to assist with my inquiries. They also acknowledge our correspondence in a timely manner.

Cons

At times there are over-payment on tax assessments for NJ.