Square Point of Sale

Pros

Easy setup, easy to use machines for point of sale during events.

Cons

As always, as a nonprofit we wish they would be more generous on discounting transaction fees.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Square has a simple backend interface. There's also unlimited help online that's easy to find.

Cons

Limitation for online sales. Would like to see inventory management for food.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

The ease of setup and use. Its generally easy to get started

Cons

The costs, the ui, its a very basic app compared to what we use now.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Very easy to use. Even if products are not in the inventory system yet, you can still ring them out.

Cons

I honestly can't think of anything off the top of my head...

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

I love the fact that it’s just a well known, trusted company and also the feel, look, and overall ease of use.

Cons

I think the pricing definitely could be better and have better options for people on the free plan.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Switched From

Reasons for Switching to Square Point of Sale

Pros

I like being able to customize everything for sale easily and the organization factor of it.

Cons

Sometimes the app would glitch causing me to lose the progress made in my sale .

Pros

Very easy to use. It’s nice to have different options for POS hardware, and very handy that you can now take payments directly to your phone. You can choose when the money deposits into your bank account, doesn’t have to be every day.

Cons

For the small square reader, I can’t turn it off without it fully disconnecting from the phone. As in, need to re-pair it in Bluetooth settings. Not sure if that’s for every reader or not. It would be nice to set smart tip amounts in dollar amounts instead of percentages as well.

Pros

Ease of use. Easier to find items and process sales

Cons

Cost is a little much considering you are paying them for processing also

Pros

Ease of use... so easy to collect payments

Cons

THE FEES! I do not like the huge fees over 3%. We're a very small business and need everything we work hard for.

Pros

Ease of use, quick processing and the ability to give an email receipt

Cons

Having to constantly log back in, app would freeze intermittenly

Pros

Easy set up. The set up tools were not distracting, had a way to see where you are in the process, so you don't miss anything.
Ease of deployment. My employees are of varying ages and tech experience. This product was easy to teach to my users.
Clients know the name Square. They trust their information is secure. They are also impressed with the NPC ability to tap to pay with our phones.

Cons

The readers may not be necessary. I thought at the time of setup that I needed 5 readers, so I could have saved myself an initial investment. We are a fully mobile company, so our POS is on our phones. The NPC capability makes the (occasionally glitchy) readers obsolete.

Alternatives Considered

Reasons for Choosing Square Point of Sale

Switched From

Pros

That I can access and take it anywhere I go. I love Square for the portability the most. It' has allowed me to make sales on the go to the elderly, the people that don't have transportation, and potential new clients

Cons

How long it takes to post you funds into your square account for instant access.

Pros

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Pros

Square is very user friendly and simple to use. The fees for square are high per use than many other merchant devices but there are no other monthly/maintenance hidden fees so overall they tend to be cheaper especially for small businesses unless you're running several thousand dollars/month in credit cards

Cons

Customer receipts don't list custom items

Pros

user-friendly interface, which makes it easy to navigate and set up, even for those without extensive technical knowledge. The flexibility it offers for various payment methods, including credit cards, mobile payments, and online transactions, is also a significant benefit. Additionally, the ability to integrate with other Square services, such as inventory management and customer relationship management, streamlines operations.

Cons

While Square does offer offline capabilities, i have experienced issues when trying to process transactions without an internet connection, which can be problematic in certain scenarios.

Pros

Square was easy to use and easy to setup.

Cons

At this time I do not have anything that I do not like about Square.

Alternatives Considered

Reasons for Switching to Square Point of Sale

Pros

Super easy to use, can train anyone in minutes with the simple touch screen interface compared to trying to teach someone a cats register with all its cryptic buttons and key turns.

Cons

I wish it was a bit more flexible in the layout of the POS and what buttons could and can't be shown or dragging pages of favorites in different order. The old part is they are always changing and improving so hopefully some if not all will be addresses.

Pros

It is easy to use and works well for small businesses, both services and retail.

Cons

Sometimes it can be pretty glitchy. Getting various aspects of the app set up are not always intuitive. There is zero customer support, so you are very much on your own if something doesn't make sense.

Pros

System is affordable and fairly straight forward to use. There are lots of features that work well together.

Cons

No pre-authorization of credit cards so you have to hold cards behind bar. This is a real problem on busy nights.

Pros

Great way to offer credit card processing in multiple ways

Cons

Nothing about this product everything is wonderful

Pros

It is quite handy and fast, but then it

Cons

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

Pros

No pressure of salesman, prices are very clear, no contract, does sooo many things!

Cons

I don’t know. I did all the checking prior, have used it for many more things than I expected to get as part of the service with no additional fees

Pros

I love how easy it is to use, the navigation is simple especially on the mobile device, & I love how I can monitor transactions & sales for the day

Cons

I do hate sometimes it takes a minute for it to connect to the device something

Pros

It was always just ok until I was unable to process orders due to my account not working.

Cons

Worst customer service and company that I've ever dealt with. As a business owner, you deal with a lot of different companies and this is by far the worst company for POS systems. When you have any issues with their software and online program they are impossible to talk to and then put you on hold just to tell you that it is your fault and you need to contact google, apple, or other businesses to fix their problem. Do not use for any reason. I have 3 of my companies with them currently but I will be canceling my service with all of them.

Pros

We use Square along with another app as our self-serve POS system. We use the wall mounted kiosk which makes it easy for our customers. Square is extremely easy to use and works wonderfully for us. I love how we can see our sales numbers easily from the app. Our customers have been thrilled with the option to use their credit/debit cards and we have noticed an increase in sales.

Cons

I wish there were more options for reports. I would like to be able to quickly grab data but there aren't very many options available for this. It would also be helpful to have reports able to be curated and saved in the Square app. We log in from multiple devices, so the ability to pull a record for a certain time frame and save it for easy access, would be helpful.