Syncro

Pros

The ease of setup and the all-in-one nature makes Syncro a very simple choice for the small MSP. It doesn't do anything excellently but does everything well

Cons

Patch management although works there are some quirks where the device can show offline which stops scripts and patching from working.

Alternatives Considered

Pros

Has saved me so much time by automating my recurring invoices and payments directly to QBO.

Cons

Nothing, it's great. No complaints. Great product and support.

Pros

When we first started using it the price, but they raised it and created higher price tiers for new features

Cons

Its not reliable, many features dont work properly. Support is terrible and after they raised prices other solutions offered better roi

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

Pricing structure of techs versus machines, along with its robust scripting/automation potential.

Cons

Some of the bugs, although as someone who managed an entire MSP, I know that any RMM will have some bugs. Some are more annoying than others, but nothing break anything critical.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

I appreciate the billing by tech and NOT endpoint. Makes it easier to show the value to skeptical clients.Also, the ability to reboot multiple machines simultaniously.

Cons

I have not found a down-side yet. I am still not utilyzing the ticketing like I should. Not sure if that is ease of use or just me.

Pros

The product is great. asset tracking, System info, Remote access make one of our go to products. Resonably priced.

Cons

Need to work on patching and 3rd party product patching. Help with CVE Patching.

Alternatives Considered

Reasons for Choosing Syncro

Reasons for Switching to Syncro

Pros

Integration with Pax8, QBO, and (hopefully soon) more payment processors make this web-first system a real game changer. The cost per tech (instead of per endpoint) pricing makes it an order of magnitude less expensive than the "popular" choices for RMM and yet the feature set is at least just as good for most MSPs and ITS companies.

Cons

The calendaring function and interface is very rudimentary, the script troubleshooting can be a bit difficult, and the "flow" for things (how to find the 'recurring invoices' module, and other 'out-of-the-way' modules is not obvious even after years of use) are sometimes goofy for non "day to day" operations. There are some odd limitations on email notifications (why can't the customer's name be included on a "server down" email notification?) but these are few and far between, thankfully. Inventory and serials and PO functionality are very basic and some workarounds and adjustments are necessary to have a good workflow. Lack of "sales order" functionality as a module means we used 'Tickets' for this and excluded it from others' screens, but it's a bit unintuitive, much like the 'Approve' or 'Decline' estimate function.

Alternatives Considered

Reasons for Choosing Syncro

Reasons for Switching to Syncro

Pros

Syncro allows unlimited devices, but charges per technician. A hard to find pricing structure which significantly helps smaller MSP's get off the ground or operate more efficiently with larger customer bases.

Cons

The UI feels quite outdated, even with the recent revamp. Many tools are hidden away or very complicated to use. For example, changing an email template is found through various sub menus and not in the logical 'templates' section, which relates to other types of templates. The patch management definitely requires work as many devices simply do not update when they should be.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

I realy enjoy the atmosphere that Syncro gives off. The connection it has with it's consumer base is top notch and the software works well. There have been a few bumps in the road with development hurdles but overall, a very good RMM and is fast and makes us more efficient.

Cons

I would not recommend to use the Integrated Remote connection tools yet. They have some training and adjusting before they are top teir.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

Setting up policies are easy to use and deploy. Patch management works well and provides an audit trail. Two remote connection methods make getting into computers reliable and easy. The layout is simple yet has all the information I need. For a one-man shop, Syncro is indispensable in its ability to save me time and effort.

Cons

My needs are relatively basic, and Syncro covers those basics well. I'm sure there are other options out there that are more robust offerings or have more complete feature sets. But for a small IT business like mine it is a good fit.

Alternatives Considered

Reasons for Switching to Syncro

Pros

Everything is in one place. We are able to track endpoints

Cons

We need to generate audit report that can be better customized.

Alternatives Considered

Reasons for Switching to Syncro

Pros

The ticket management is great. Tickets can be assigned internally, or by customers through email or via desktop app. Mobile alerts allow me to respond to new issues quickly. RMM automatically alerts you to issues that the customer doesn't even know exist, and has some customization options for specific monitoring needs.

Cons

Integrated remote access is great from Splashtop, but I would like to allow customers to initiate a one-time session with Splashtop that could be integrated as well. For now, I will continue to need another remote access system that allows me to do this.

Alternatives Considered

Reasons for Switching to Syncro

Pros

Love that the software allows up to remote into user on our company hardware as long as they have Internet. Ease of use to see reports based on what we are looking to monitor. Easy to use Dashboard for hardware checks.

Cons

All features that we have or are offered are used. Nothing to dislike at this time.

Pros

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.

Cons

Would like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

Easy to setup and use, more features being added. Very cost effective.

Cons

Have not found any yet, it has everything we currently need.

Pros

Ticketing and RMM in the same solution that charge by Technician and not by end point.

Cons

no really easy way to install it against on a network PC's

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Pros

It makes my life so easy to just control everything.

Cons

Nothing, just want more and more from them.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Pros

I like Remote Management the best, but also I like the ability to create tickets.I don't share tickets with my clients because they can answer them and reactivate them. This becomes an endless circle. But just for me is great.

Cons

The time of last sync is sometimes hours way. The slow speed seems to have improved.

Pros

Best Patch Management so far as an MSP in the industry.

Cons

Scripting is poor and not as many as others

Pros

Fast and effortless deployment of Windows RMM Agent

Cons

Does not easily install on Mac, but what does?

Alternatives Considered

Switched From

Pros

The automated scripting is fantastic for data collection and maintenance tasks.
Having customers, tickets, time tracking and invoicing all in one package saves me a lot of time.
An API to connect other scripts running on servers into Syncro saves more time and keeps all customer info in one place.
Xero integration was a must for me, and Syncro's works well. Products and services, tax rates, customers and contacts all stay in sync. Invoices sync from Syncro to Xero only; payments sync both ways. This is nice because I already had my customers paying me through Xero.
The pricing per technician means I don't have to worry about where I install the agent.
I have needed support several times. A couple where I didn't understand the app, and a couple where I was able to help them fix a bug. It usually takes a day to turn around a request, and each succeeding reply, but they stuck with me until it was resolved.

Cons

The web interface is not easy on the eyes. I actually took the time to re-do the CSS in a few places to make it work for me.
I'd like to be able to use Splashtop from a Linux-based management computer. At present, you can only launch a Splashtop remote session from a Windows PC.
The recently revamped policy module is still less than ideal. You can't create a default policy of any complexity and apply it to all your endpoints—only per-customer.
Reports are just OK. There's nothing there I would show a customer in a meeting.

Alternatives Considered

Reasons for Choosing Syncro

Reasons for Switching to Syncro

Pros

We use most of the features inside of Syncro. We like how easy it is compared to other softwares.

Cons

I would like to see more of a Sales platform in future.

Alternatives Considered

Reasons for Choosing Syncro

Switched From

Reasons for Switching to Syncro

Pros

Ease of Use, Time Management, Tracking Time For Jobs

Cons

Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain

Pros

combined ticketing system and RMM which is fantastic, and charges per tech instead of endpoint

Cons

lots of outages and bugs, constant issues with new releases

Pros

When I 1st saw the synchro demo at the ASCII conference last Fall, I was floored on how slick, seamless and quick the system worked.
I signed up for a trial abd was able to import all of my autitask and connectwise data without any problems.

The mobile app is also extremely functional.
Their team is responsive and listens to feedback.
Once system was setup and linked to QB, it all worked properly.

Cons

I wish tech support was a bit more hands on. Although, the truth is that their documentation is excellent and the tools they have work well.
I am more of a people person, so I like to have a conversation instead of reading thru docs.