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About Onfido
Onfido, an Entrust company, helps businesses to build identity verification around their unique needs with an end-to-end, AI powered identity verification solution.
We partner with 1,200+ businesses to seamlessly onboard customers at scale while stopping fraud and navigating KYC, AML and other regulatory requirements.
The Real Identity Platform contains:
Verification Suite. A comprehensive library of verifications – including award-winning document and biometric solutions, trusted data sources, and passive fraud signals.
Onfido Studio. A powerful workflow builder that enables businesses to tailor identity verification workflows to meet their unique market and risk requirements, all in a drag-and-drop interface.
Atlas AI. Proprietary AI built over 10 years by hundreds of researches and engineers. It's how we make our analysis fair, fast, and accurate.
Onfido pricing
Onfido does not have a free version.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No
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Onfido Reviews for UK Users
Feature rating
5 reviews of 30
View all reviews
Verified Reviewer
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 28/04/2021
very helpful and flexible tool to answer our daily bases.
great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs
Pros
great customer support and sales
fair negotiations
tool function with no downtime
Cons
support from onfido finance team is slow
Alternatives Considered
GBG Identity Verification SolutionsReasons for Choosing Onfido
customer support and pricing +onfido flexibility in comparison of GBGSwitched From
GBG Identity Verification SolutionsReasons for Switching to Onfido
negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN]
Kagera
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 30/04/2024
My Experience With Onfido
Pros
It comes with great authentication solution
It is the best for identity management
Cons
With Onfido, it has been amazing. Never experienced issues.
Paul
- Industry: Online Media
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
3
Reviewed on 29/05/2024
Do not expect customer support after implementation
Pros
Great KYC checks and user friendly maintenance portal.
Cons
Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number.
In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue.
In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve.
I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time.
Now we switched to Sumsub that actually gives customer support.
Reuben
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
5
Reviewed on 24/08/2024
Good facial verification
Helps businesses to ensure good verification
Pros
Good facial recognition. This helps to prevent scam
Cons
It delays when identifying. This makes it very tedious
Robert
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
5
Reviewed on 21/11/2023
UNDERWRITING MANAGER
Easy to use the system and it has added more tools for us to detect fraud.
Pros
Easy to use the system and it has added more tools for us to detect fraud.
Cons
The set-up process took longer than expected.
