About Onfido

Onfido, an Entrust company, helps businesses to build identity verification around their unique needs with an end-to-end, AI powered identity verification solution. We partner with 1,200+ businesses to seamlessly onboard customers at scale while stopping fraud and navigating KYC, AML and other regulatory requirements. The Real Identity Platform contains: Verification Suite. A comprehensive library of verifications – including award-winning document and biometric solutions, trusted data sources, and passive fraud signals. Onfido Studio. A powerful workflow builder that enables businesses to tailor identity verification workflows to meet their unique market and risk requirements, all in a drag-and-drop interface. Atlas AI. Proprietary AI built over 10 years by hundreds of researches and engineers. It's how we make our analysis fair, fast, and accurate.
Onfido Software - Onfido Real Identity Platform
Onfido Software - Onfido Studio
Onfido video
Onfido Software - Onfido Real Identity Platform - thumbnail
Onfido Software - Onfido Studio - thumbnail

Onfido pricing

Onfido does not have a free version.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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Onfido Reviews for UK Users

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
5 reviews of 29 View all reviews
Verified Reviewer
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/04/2021

very helpful and flexible tool to answer our daily bases.

great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Pros

great customer support and sales
fair negotiations
tool function with no downtime

Cons

support from onfido finance team is slow

Reasons for Choosing Onfido

customer support and pricing +onfido flexibility in comparison of GBG

Reasons for Switching to Onfido

negotiations fairness and great approach from the sale person [SENSITIVE CONTENT HIDDEN]
Martin
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/11/2022

Boosted our customer acceptance rates

We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Pros

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Cons

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Reasons for Choosing Onfido

Poor acceptance rates, clunky technology, poor customer support, inflexible pricing.

Reasons for Switching to Onfido

Price, flexibility, monthly instalments, roadmap.
Paul
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

3
Reviewed on 29/05/2024

Do not expect customer support after implementation

Pros

Great KYC checks and user friendly maintenance portal.

Cons

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number.

In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue.

In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve.

I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time.

Now we switched to Sumsub that actually gives customer support.

Kagera
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 30/04/2024

My Experience With Onfido

Pros

It comes with great authentication solution
It is the best for identity management

Cons

With Onfido, it has been amazing. Never experienced issues.

Francisco
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 29/11/2022

Onfido is the best option for starter projects

Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Pros

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Cons

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.

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