---
description: Review of Click2Coach Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Click2Coach | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Click2Coach](/software/373688/click2coach)

# Click2Coach

Canonical: https://www.softwareadvice.co.uk/software/373688/click2coach

> Click2Coach Cloud Workforce Optimization Software is a contact center workforce optimization solution that helps clients to record customer interactions such as phone calls, emails, chat conversations and social media interactions. The software offers functionalities such as customer interaction analytics, agent evaluation and coaching, and also has both call center and help desk capabilities.


Click2Coach automatically records every call and is equipped with tools to track call analytics and generate performance reports. This data can be exported into an online dashboard for real-time business monitoring. Evaluation templates and training clips can be saved, updated and viewed by all managers within the company.


The Click2Coach solution also offers desktop training tools to assist agents in improving their customer service interactions. In addition to the cloud solution, Envision also offers an on-premise version of Click2Coach that is conveniently accessible from any desktop or PC.
> 
> Verdict: Rated **4.3/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 2 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Envision Telephony
- **Founded**: 1994

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User
- **Pricing Details**: Trainer
$25 user/month (billed annually)

Professional
$50 user/month (billed annually)

Professional Plus: $65 user/month (billed annually)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Canada, Germany, United States

## Features

- Archiving & Retention
- Built-in Course Authoring
- Call Logging
- Call Monitoring
- Call Recording
- Dashboard
- Event Triggered Actions
- Inbound Call Centre
- Learning Paths/Tracks
- Monitoring
- On-Demand Recording
- Recording
- Reporting/Analytics
- Scheduled Recording

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Call Centre Software](https://www.softwareadvice.co.uk/directory/4588/call-center/software)
- [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software)
- [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software)
- [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Genesys Cloud CX](https://www.softwareadvice.co.uk/software/323407/pureconnect) — 4.3/5 (262 reviews)
3. [CXone Mpower](https://www.softwareadvice.co.uk/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
4. [Talkdesk](https://www.softwareadvice.co.uk/software/20039/talkdesk) — 4.5/5 (732 reviews)
5. [UJET](https://www.softwareadvice.co.uk/software/344338/ujet) — 4.6/5 (140 reviews)

## Reviews

### "Fantastic relationship with Envision and this product for many years\!" — 5.0/5

> **Perry** | *30 September 2014* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I like the user-friendly functionality, the agent interface, and Envision's support team.
> 
> **Cons**: We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

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### "Click2Coach review" — 3.5/5

> **John** | *18 November 2014* | Legal Services | Recommendation rating: 6.0/10
> 
> **Pros**: The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.
> 
> **Cons**: It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/373688/click2coach)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/lms/click2coach-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/373688/click2coach> |
| en-GB | <https://www.softwareadvice.co.uk/software/373688/click2coach> |
| en-IE | <https://www.softwareadvice.ie/software/373688/click2coach> |
| en-NZ | <https://www.softwareadvice.co.nz/software/373688/click2coach> |

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