Lookout

Pros

It’s very user friendly and easy to understand.

Cons

It doesn’t have some features that our other system did.

Pros

I love that Lookout is very forward thinking in terms of technology and continual quality of life improvements because their fundamental ideas for how Home Care should work is refreshing to see

Cons

The initial setup and implementation phase had all hands on deck and there is still support but with lengthier implementation times. It was in part already known and I don't have know how on the agreements we have with lookout but it is improved over previous software.

Pros

Very easy to use and the team are responsive to all questions

Cons

It is all very functional, so I have no complaints

Alternatives Considered

Reasons for Choosing Lookout

Switched From

Reasons for Switching to Lookout

Pros

Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.

Cons

It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.

Pros

user friendly, simple to understand and easy to learn.

Cons

nothing I think its an excellent system,

Pros

I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them.

Cons

Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily.
Clients and families still not able to see carer notes.

Pros

Ease of use, neat, dynamic. Responsive customer service and troubleshooting.

Cons

Some features not quite there yet but on the roadmap for implementation.

Pros

Technical capabilities - API is extensive.
Pre-sales support is astounding

Cons

UI could do with a bit more polish and understates how great the actual product is

Pros

After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed.

Cons

Not so much what I like least but it would be beneficial to have the client contribution on the dashboard under the funding section with the subsidy and ITF. Currently if a member does make a VC the only way to find is to search through all tickets which can be hard to find at times.

Pros

I enjoy the simplicity of it, it is very easy to navigate.

Cons

I don't enjoy how there is no backup if you accidentally refresh the page and lose all your notes.
I also wish that there was a quicker ability to hyperlink other than having to scroll and hit the button every time.

Pros

Ease of use
Dashboard that is user friendly
AI tool for observations
Ease to complete referrals

Cons

No documents tabs to place documentation
No budget tab

Pros

Good design, easy to use, good UI.
The ticket system is so powerful in operational management and implementing workflows/processes. Very flexible in designing ticket types, templates, team communication, and reminder.

Cons

No client-level authorisation. Risk AI needs improvement and option to de-escalate.

Pros

Checking clients details. Be able to follow statement and some scheduler

Cons

Need to be able find old notes, going back page by page until fins old notes.

Pros

I find lookout to be user friendly compared to other software currently.

Cons

I would like there to be an autosave feature so that when I switch between different parts of the Help Plan that it saves my work rather than having to click edit and save over and over again.

Pros

User friendly
Allow user to spend more time on clients
Less admin work
Transparency of information

Cons

No section to add important documents that can be easily accessible

Pros

I love the remote care monitoring feature which allows oversight of our members services and support they are receiving in the home at the time of the service. It enables us to be able to recognise any changes to our members health and wellbeing and follow up promptly.The software is very easy to use and any changes or updates made to the members help plan or profile is instant which allows our helpers, members and their loved ones stay connected and update to date.

Cons

I honestly cant think of anything I like least at this time.

Pros

Easy to use. Great features that ensure information is readily accessible.

Cons

Unable to schedule lunchbreaks for carers.

Pros

how easy it is to use and simple in its functionality

Cons

it could be better to find most simple information and we lost how long someone has been with us so we lost a bit of history

Pros

the ease of use - user friendly app and streamlines different function in one place.

Cons

still being developed - could have a few more functions.

Pros

Easy to use, it is quick to find details about clients.

Cons

Nothing yet as I do not use all the options on it.

Pros

It is easy to use to manage compliance and it makes keeping track of paperwork a breeze

Cons

The pop up bubbles are sometimes hard to navigate away from

Pros

All the member's information is in the one place, and easy to locate and differentiate between different actions - required or previous.Smooth transition between pagesAllows for cutting and pasting, assigning to specific team members, tagging of people also using it, categorisation, tags to classify.

Cons

It takes some time to learn as vastly different than anything I'd used previously, however after a few weeks of regular use it's very user friendly.

Pros

Very easy and simple to use, easy to find what I need, be it a ticket, creating a Purchase order or a TPP to send a quote request.

Cons

I have no complaints so far and has met all my demands well.

Pros

Look out is easy to use and functions well. I use look out daily and can say its is very easy to navigate and learn to use.

Cons

Not many functions I dislike about look out, nothing comes to mind.

Pros

Nice and Tidy Web Based I liked and would recommend

Cons

Cos it s web based and app friendlyHappy with it so far