Docusign

Pros

DocuSign has the most advanced data protection tools that makes it possible to sign confidential documents securely. It is easy to access on my mobile and laptop which allows me to sign documents from anywhere especially when am on the field. DocuSign is very easy to use and signing a document takes very little of my time. It also has a secure file sharing tool that makes it easy to share signed documents with the relevant parties.

Cons

No troubles encountered with DocuSign. I genuinely find nothing in DocuSign to dislike.

Pros

The flexibility to control the process when you have multipel stakeholders.

Cons

Somewhat expensive solution. A bit harder to learn from the competitors.

Pros

It's everywhere, and customers and prospects will all understand how it works and how to use it. Being ubiquitous is a real strength. And, if you have a very simple use case - like signing one single document - it works very well.

Cons

No meaningful innovation in the past decade. And the staff of people working on Sales and Customer Success have trended towards tone-deafness when it comes to listening to their customers and what they're optimizing for. And the roadmap reflects it.

Pros

Its ease of use is the best! I love that you can toggle the signature details and assign them easily between all signees.

Cons

It can be tough to figure out how to do the signature requests at first.

Alternatives Considered

Reasons for Choosing Docusign

Switched From

Reasons for Switching to Docusign

Pros

I like that docusign is used very frequently, it's a signature tool I can trust.

Cons

I find docusign to be difficult on mobile devices. for example, I have an iphone 12 pro max.

Alternatives Considered

Reasons for Switching to Docusign

Pros

Ideal for digital signature no matter the size of your business. Very full and good api.

Cons

As any other competitors, api access is not free and need to have a small budget to access.

Alternatives Considered

Reasons for Switching to Docusign

Pros

Free, universally understood, awesome functionality

Cons

Many features are locked forcing you to upgrade

Pros

It captures the essential need of digital signatures

Cons

Contract management is not great and has been challenging since we transitioned.

Pros

It is so easy to sign documents online and to send documents out to be signed as well.

Cons

There are free options that serve the same purpose. Unfortunately, the price point is a con.

Alternatives Considered

Reasons for Switching to Docusign

Pros

I think it's pretty easy to send a contract pack, I like the emails you get when people sign. It's easy to link to Google Drive and works well for our contract signing process. It makes our contracts look professional and polished. People seem to find it easy to use.

Cons

I originally signed up with 5 seats, I wasn't aware each seat had a flat fee, so it ended up being expensive for what I needed (200ish contracts a year). I ended up deleting some seats which weren't being used. I'm not sure I get a renewal email with a price so I have to log in to see what I'm being charged. Another con is that sometimes docusign emails go to spam folders which is annoying, there's no way of me knowing this. There could also be a way of bulk downloading PDF completed contracts.

Pros

User friendly for less tech-savvy individuals to easily add individual documents to an already created envelope templates.
Dropping fields into forms is easy and seamless.
Renaming fields to pre-fill the same field on a different form within the envelope

Cons

Cost - this service was very expensive compared to other subscription-based models.
Voided envelopes were deducted from the overall envelope allotment.
Was unable to see how many envelopes were left out of total amount purchased, this ability was available and then removed. I was told to ask customer service, then received the wrong information from customer service for this request, then I was told by customer service to obtain the information from my sales representative. This ability was taken away, it should be readily available.

Alternatives Considered

Reasons for Switching to Docusign

Pros

DocuSign is the most credible and reliable esign software in the industry. It offers the best interface for both senders and signers, and has incredible back end features to manage documents.

Cons

Pricing is expensive, although its worth it.

Pros

It was easy to use an somewhat self-explanatory without reading 80 pages of instructions like other services

Cons

There was a lot of clicking to set up my documents

Alternatives Considered

Reasons for Switching to Docusign

Pros

What we like most about DocuSign is that our Company can professionally transpire transactions of documents between other parties swiftly and effectively.

Cons

What our Company found least in DocuSign is our State "XML" documents requirement to be converted in the file format could not originally be added in our file without conversion to PDF.

Alternatives Considered

Reasons for Switching to Docusign

Pros

Interactive offering that is cost effective and easy to use

Cons

The cost is higher then other offerings.

Pros

I actually really like the tool itself. I've used it for many years. I like the notifications when someone has viewed the document and it remembers information about the signer so you don't have to re-type your name in when you sign it like with PandaDoc.

Cons

They have started ripping off users by charging per envelope. After being a user for many years with no measurement of how many envelopes are used, they decided they don't want you getting to use their software unless you pay for every single time you send an envelope. Considering I'm in Sales and sometimes you send envelopes that are not ready to be received and you are hoping the convenience will prompt closing a deal, this creates a waste of my service usage. I don't know who advised them to do this but what a cheap way to make a buck. What if NetSuite started charging you for every invoice you wrote? Sheesh. The software isn't being used like 10,000's envelopes. But now you have to pay for every 100 envelopes. If I could find a tool that worked like DocuSign I would gladly change but I haven't found one. And I only use the basics. Adobe should easily be able to edge out DocuSign but it is ugly and not easy to use. PandaDoc is what we now use for internal document signing so we don't push our DocuSign envelopes too high. But it is a weird name, what CFO trusts some email coming to them to sign a contract from PandaDoc?? DocuSign should go back to their roots; maybe raise your annual fee but don't charge per envelope! That's like charging for every 100 emails! What a ripoff.

Pros

What I liked most about DocuSign was its seamless ability to streamline the document signing process. The intuitive interface made it easy to upload, send, and sign documents from anywhere, significantly reducing the time and hassle associated with traditional paper-based methods. Additionally, its robust security features and compliance with legal standards provided peace of mind, ensuring that all transactions were safe and legally binding. The integration with various business tools and platforms further enhanced productivity, making DocuSign an invaluable asset in managing workflow efficiently.

Cons

What I liked least about DocuSign was the occasional complexity of its pricing structure. For small businesses or individual users, the costs could sometimes seem high, especially when only a few documents needed to be signed each month. Additionally, while the platform is generally user-friendly, certain advanced features could be difficult to navigate without proper training or support. The integration with some third-party applications occasionally presented challenges, requiring additional steps to ensure smooth operation. Despite these minor drawbacks, the overall benefits of DocuSign still outweighed the inconveniences.

Pros

Using E signatures. I was a member since 2019

Cons

They double-charged me for my yearly membership fee

Pros

What I like most about DocuSign is the ease of use to virtually have documents signed.

Cons

What I like about DocuSign was figuring out how to get document signed through text.

Pros

I love the fact that you can customize your own templates in DocuSign. Since many of the documents we send out are repetitive, being able to customize a document once (with its multiple signatures and other fields) and using the same template for subsequent document delivery is a huge time-saver.

Cons

I don't have anything negative to say about DocuSign. It's done everything I have needed it to in my role as an HR professional.

Pros

Templates to upload, quick share, easy edit, easy adding of multiple recipients

Cons

Hard to amend the signed document, customer service is really not there, some easy tasks are presented as very complicated and require multiple steps that takes way too much time when a document needs to be delivered quickly

Pros

It makes it easy to get signatures remotely. We have a plumbing company and need to pull permits on a daily basis. We use Docusign to get permits signed quickly without having to have customers come to our physical location.

Cons

We have had some connection issues here and there that have held things up, but that is more of an internet connection issue.

Pros

Their security level is top tier with activity tracking and more automations.
You can even collect payments at time of signature. It's filled with a bunch of features and integration

Cons

Ultimately it was too robust for current needs and the price reflected it. If you're looking for just standard e-signature you can find other options, docusign is more expensive but you get more features.

Pros

I like that you can drag & drop easily, everything about the process is simple. You can send contracts directly to emails in a few simple steps, Incredibly convenient for both the client and acct manager. I used to send via email and now the signing process is so much faster, and also makes them feel more secure.

Cons

I don't really feel there are many cons to docusign. I don't yet know how to implement a signature that can be on my end before sending, but can't say it's not an option... and complain about it because I may just not know how!

Pros

Since I started using DocuSign my work is now more simplified, and it has really improved the task of signing and approving documents. It's an easy and more secure way,there is no need of sharing important documents which are in need of signing. It saves time which was to be used why doing the manual staff work. It's the best that have used so far and it's always available anytime of the day.

Cons

No major challenges encountered while using DocuSign.