About Jobber

Jobber is a cloud-based field service management software solution that allows small and midsize service businesses to manage field staff, provide customer support, and expand business operations either through a mobile app or a desktop dashboard. As a service business solution, Jobber supports over 50+ service industries and provides interchangeable tools such as an integrated CRM, real-time scheduling and dispatching, expense tracking, invoice creation and billing, online booking, a self-service client hub, quoting, client reminders, automatic emails and many more. With time tracking functionality, Jobber's scheduling module allows users to update any job in real-time such information on task completed and project progress so management can effectively track field personnel. For assignments, management teams can set up individual jobs or recurring contracts and assign multiple field technicians to a single job. Jobber allows users to create professional invoices using customizable templates and will automatically send invoices via email. For epayments, Jobber partners with various electronic payment apps, such as Stripe and Paypal to streamline electronic billing. Jobber’s customer relationship management (CRM) module will track past clients' contact information allows users to create custom fields, tags, attach files or phones, and more. All of this is connected back to the billing and work history. In addition, any client can approve quotes, schedule work orders, pay invoices and communicate with service teams using Jobber's self-service client hub. The Jobber app is available for iOS and Android devices.
Jobber Software - Organize your service business.
Jobber Software - Get paid faster.
Jobber Software - Cut transit time.
Jobber Software - Easy service scheduling.
Jobber Software - Run your business from anywhere.
Jobber video
Jobber Software - Organize your service business. - thumbnail
Jobber Software - Get paid faster. - thumbnail
Jobber Software - Cut transit time. - thumbnail
Jobber Software - Easy service scheduling. - thumbnail
Jobber Software - Run your business from anywhere. - thumbnail

Jobber pricing

Jobber does not have a free version but does offer a free trial. Jobber paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Jobber

QuickBooks Online Advanced

QuickBooks Online Advanced is a cloud-based accounting solution that helps small to large enterprises manage expenses,...

Jobber Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.2
Ease of Use
4.5
Customer Support
4.5
5 reviews of 754 View all reviews
Andy
Andy
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/02/2019

Jobber is the BEST

I first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.

Pros

-The jobber platform is very easy to use and can be learned quickly.
-Batch invoice creation is extremely helpful.
-Jobber makes quoting, booking and scheduling jobs a breeze!
-Having a client hub is a real crowd pleaser.

Cons

Jobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Response from Jobber Software

Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes.

Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case.

Thanks again for taking the time to leave a review :)

Replied 23/04/2019
Megan
Megan
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 01/06/2023

Jobber Does it Better

We love Jobber. We have had a wonderful experience and continue to have a wonderful experience every single day. We are very very heavy users of this product and we are very happy with this product! Their customer support is phenomenal as well. Available by chat almost always within a minute or so and they are always INCREDIBLY helpful!

Pros

We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long.

Cons

The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us.

Alternatives Considered

Housecall Pro

Reasons for Choosing Jobber

Quickbooks time did not integrate the hours to the projects properly so even though the Project was in Quickbooks and QB Time they did not speak to one another nor were the invoices attached to the Project correctly and 2 separate log ins for the same software is time consuming and clunky. Needing to have two log ins for our Techs, 1 for time tracking and another for expense tracking and then another for the calendar for our clients and staff was just far too much for our crews to manage while in the field and on the go.

Reasons for Switching to Jobber

Cost of the product and the customer service aspect is what caused the final decision to be Jobber

Response from Jobber Software

Hello Megan!

Thank you so much for the wonderful review. We think it's great that you are benefitting from the GPS waypoints feature and the client communications tools. We love that you love, invoicing and Jobber Payments! Thank you for the feedback on the client sync with the Quickbooks Online Integration. The Support Team is always happy to help and we are so glad that you are having such a fantastic Jobber experience.

Take Care!

Replied 06/06/2023
Joshua
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 07/11/2023

Run away, don't walk. If you get in, you will be TRAPPED there.

Horrible. They hooked me with special pricing and then it's done nothing but go up ever since. Jobber payments is a trap. They have horrible, impossible to understand policies regarding your first payment and then again with disputes and especially with customer service. They take NO RESPONSIBILTY whatsoever for anything that their actions or policies cause. Customer service is hit or miss. I love when I get one with an attitude., and that happens a lot. They appear professional, but make little comments and digs. They will absolutely never break character when they are defending one of their crap policies that make no sense though. Tha much is consistent. Again, the policies are ridiculous. I messaged to have management call me yesterday and when I got home, I found a message asking me "why" and telling me they "can't send to management" until I tell them why I want to talk to them. Then, they tell me it's going to be a couple days before someone calls, THE NEXT DAY!! Way to handle an unhappy customer, I guess.

Pros

Reminders and automatic follow ups. Being able to alert the customer that I'm on the way and to bring up directions to their house.

Cons

Just an all around bad experience. I feel trapped now cause I have so much in their system and don't have time or energy to move it all over.
They have finally pushing me over the line though and I'm working on getting it all moved over... slowly.

Can't rely on scheduling notifications. The "Policies" regarding payments all the way around, disputes and how they handle 3rd party vendors is disgraceful. I have almost lost my company THREE TIMES because of them messing with my money. When I call, it's not their fault and they will do NOTHING to fix or or help, in any wa.

Response from Jobber Software

Hey Joshua! We're so sorry to hear that you haven't had the best experience with us. We understand that getting paid as quickly as possible is super important for businesses and we'd love to look into your situation more to see how we can help. Someone from our Support team will be reaching out shortly!

Replied 20/11/2023
Jorge
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/03/2024

Jorge’s review

I’ve used Jobber very highly to be honest they have made my company run smoothly. Though sometimes I fret about the pricing because they are priced highly and I feel like for small businesses. It’s difficult to afford on a monthly basis, but it’s one of those things that now I’m already in it and I cannot use Jobber so I’m just going to have to figure out the cost.

Pros

It makes my life super easy from the day. I got it from scheduling clients to sending out reminders for client appointments to invoicing. Everything is very seamless and I can be done on my phone.

Cons

There are some glitches such as when I receive a notification such a text message I get the same notification that I got a message like 20 times on my screen. Sometimes it says system glitches and it doesn’t send receipts after automatic payments to clients.

Alternatives Considered

Thryv
Christa
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/04/2023

Jobber is #1 helping any business to GET THE JOB DONE!

Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch!

Pros

Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement.

Cons

We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program.

Reasons for Choosing Jobber

We wanted a program that would assist us in making the field workers a part of the business circle. WE GOT THAT NOW for sure! All while increasing revenue.

Reasons for Switching to Jobber

Nothing compared to ease of usage without compromising features.

Response from Jobber Software

Thanks for your review, Christa! We are so thrilled that using Jobber has been such a positive experience for you and your team and that you've been finding it easy to use as well. Thanks again!

Replied 03/05/2023

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